Transferring Calls - Mitel 6869i User Manual

Handling Calls

Transferring Calls

You can use the Xfer softkey offered on screen when in a connected call to transfer calls or use a softkey configured with
Transfer functionality (see "Transfer Key"
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you
can either complete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The 6869i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you
have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey
and the direct transfer will be performed.
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Xfer softkey.
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