Konica Minolta bizhub 751 User Manual page 252

Troubleshooting
Symptom
Does not print in the Secure Print
mode.
Jobs in Save in User Box have disap-
peared.
Cannot print in the User Authentica-
tion (Account Track) mode
Cannot print even though "Public Us-
er" is selected for user authentication
If the problem persists after all of these procedures have been performed, read the User's Guide [Copy
Operations].
IC-208
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Cause
On the main system, the password
rules may be enabled.
Different encryption passphrase
may be specified for the printer driv-
er and the machine.
The main system may be set to de-
lete the jobs in the user box.
The user name (department name)
or password is wrong.
"Authentication" is not selected in
the printer driver.
Different encryption passphrase
may be specified for the printer driv-
er and the machine.
Printing with the current user name
(department name) may not be per-
mitted.
Printing as a public user may not be
permitted on the main system.
Remedy
Specify a password according to
the password rules.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Check the settings for the user box
on the main system.
For details, refer to the User's Guide
[Box Operations].
Confirm the correct user name (de-
partment name) and password.
Select "Authentication" in the printer
driver.
Specify the same encryption pass-
phrase for the machine and the
printer driver.
Check with the administrator to see
if the user name (department name)
is valid.
Check with the administrator to see
if printing as a public user is permit-
ted.
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