Troubleshooting - Canon MF229dw User Manual

Troubleshooting

If you encounter problems during installation or uninstallation of the MF Drivers and MF Toolbox, see the following sections before
contacting Canon.
Trouble with Installation
Trouble with Uninstallation
Trouble after Upgrading the Operating System
Trouble with Installation
Cannot install the software
When you are in an IPv6 environment, the Software Programs/Manuals Setup screen may not appear, and you cannot install
the MF drivers. Install the drivers using the WSD port.
Installing the MF Drivers
If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
Uninstalling the MF Drivers
Installing the MF Drivers
Quit all running applications and install the software again.
Applications installed from the User Software and Manuals CD-ROM/DVD-ROM supplied with the machine are not properly
registered in the MF Toolbox
Applications are automatically registered to the MF Toolbox once they have been installed. They are not, however, if installed
while the MF Toolbox is open. To access these applications from the toolbox, you need to manually register them to the
toolbox.
Configuring Scan Settings in MF Toolbox (e-Manual)
Trouble with Uninstallation
It takes too long to uninstall the MF Drivers (Windows XP)
Quit all running applications (including anti-virus applications) before uninstalling the software.
The [Canon] folder remains in the Start menu after the software has been uninstalled
Uninstall the MF Toolbox first before uninstalling the MF Drivers. If you uninstall the MF Drivers first, the [Canon] folder may
remain after the MF Toolbox has been uninstalled. In this case, follow the steps in the procedure below to remove the folder.
Windows XP
Right-click [Start]
Windows Vista
Right-click [Start]
Windows 7
[Start] select [All Programs]
Trouble after Upgrading the Operating System
Cannot use the software after upgrading the operating system
Reinstall the software after uninstalling the software.
Uninstalling
Installing
Downloaded from ManualsPrinter.com Manuals
select [Explorer] [All Users]
select [Explorer All Users] [Programs] in [Start Menu]
delete the [Canon] folder.
[Start Menu] [Programs]
delete the [Canon] folder.
delete the [Canon] folder.
0L90-00E