Canon imageCLASS MF200 Series Service Manual
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Canon imageCLASS MF200 Series Service Manual

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For Authorized Servicers

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Summary of Contents for Canon imageCLASS MF200 Series

  • Page 1 For Authorized Servicers...
  • Page 2 Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF200 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    MF200 Series Service Guide for Authorized Servicers Contents Product Overview------------------------------------------------------------------------------------------- 1 Product Configuration and Box Contents ---------------------------------------------------------- 2 A. Configuration and CarePAKs ---------------------------------------------------------------------------------- 2 B. Box Contents ------------------------------------------------------------------------------------------------------- 3 III. Service Authorization-------------------------------------------------------------------------------------- 4 Educational Training--------------------------------------------------------------------------------------- 4 A. Training Program Overview ------------------------------------------------------------------------------------ 4 B.
  • Page 5 MF200 Series Service Guide for Authorized Servicers Warranty Procedures ------------------------------------------------------------------------------------ 29 A. e-Tag------------------------------------------------------------------------------------------------------------------ 29 B. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------- 31 C. Warranty Reimbursement Program------------------------------------------------------------------------- 33 1. Dispatch by CITS --------------------------------------------------------------------------------------------- 33 2. Warranty Marketing Program ------------------------------------------------------------------------------ 34 Parts Support ---------------------------------------------------------------------------------------------- 35 A.

  • Page 6: Product Overview

    MF200 Series Service Guide for Authorized Servicers Product Overview The Canon imageCLASS MF229dw, imageCLASS MF227dw, and imageCLASS MF216n are compact, B&W (Black-and-White), laser, multifunction devices with copy, print, scan, and fax capabilities. The imageCLASS MF212w is a compact, B&W, laser, multifunction device with copy, print, and scan capabilities. These...

  • Page 7: Product Configuration And Box Contents

    MF200 Series Service Guide for Authorized Servicers Product Configuration and Box Contents A. Configuration and CarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com...

  • Page 8: Box Contents

    MF200 Series Service Guide for Authorized Servicers Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “CarePAK Extended Service Plans,” on p. 19. Extended Coverage Model Tier Item Number...

  • Page 9: Service Authorization

    MF200 Series Service Guide for Authorized Servicers III. Service Authorization To obtain and maintain authorization to service the imageCLASS MF200 Series, each dealer location must have at least two (2) employees certified to service the machine. Educational Training A. Training Program Overview...

  • Page 10: Course Format

    MF200 Series Service Guide for Authorized Servicers D. Course Format imageCLASS MF200 Series online course self-paced course. It covers the setup and service information for these models, and familiarizes the service technician with the important areas in the Service Manual and User Manuals.

  • Page 11: Installation Space Requirements

    MF200 Series Service Guide for Authorized Servicers The imageCLASS MF200 Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.
  • Page 12 MF200 Series Service Guide for Authorized Servicers Table 4 — imageCLASS MF229dw Installation Space Requirements imageCLASS MF229dw Width and Depth Requirements Height Requirements imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 7...
  • Page 13 MF200 Series Service Guide for Authorized Servicers Table 5 — imageCLASS MF227dw Installation Space Requirements imageCLASS MF227dw Width and Depth Requirements Height Requirements imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 8...
  • Page 14 MF200 Series Service Guide for Authorized Servicers Table 6 — imageCLASS MF216n Installation Space Requirements imageCLASS MF216n Width and Depth Requirements Height Requirements imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 9...
  • Page 15 MF200 Series Service Guide for Authorized Servicers Table 7 — imageCLASS MF212w Installation Space Requirements imageCLASS MF212w Width and Depth Requirements Height Requirements imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 10...

  • Page 16: Estimated Installation Time

    MF200 Series Service Guide for Authorized Servicers C. Estimated Installation Time The estimated length of time needed to unpack and install the main unit is approximately 5 minutes. This is based on one (1) experienced technician or end-user. The time needed to install the printer driver on the imageCLASS devices is shown below.

  • Page 17: Service Support Tools

    MF200 Series Service Guide for Authorized Servicers E. Service Support Tools The tools listed in the table below are necessary for the proper servicing of the machine. For more information on the tools below, see the imageCLASS MF200 Series Service Manual.

  • Page 18: Consumables

    MF200 Series Service Guide for Authorized Servicers The solvents and oils in the table below should also be carried to ensure that the imageCLASS MF200 Series is properly serviced. For more information on the special tools, solvents, and oils below, see the imageCLASS MF200 Series Service Manual.

  • Page 19: Firmware Upgrade

    USA) public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to Canon USA’s public Web site, and download the most recent firmware. Note:  A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware.

  • Page 20: End-User Customer Service Offerings

    (1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The Canon Toner Cartridge Limited Warranty is effective for a period of thirty (30) days from the date of the original purchase.

  • Page 21: Technical Support For The End-User

    MF200 Series Service Guide for Authorized Servicers C. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (1-800-652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 22: Exchange Service

     Product serial number  A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.

  • Page 23: Internet Support

    MF200 Series Service Guide for Authorized Servicers 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and third-party service provider locations is also available on the consumer Web site.

  • Page 24: Post-Warranty Support

    Both of the Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.
  • Page 25 Plan online by following the steps below: 1. Go to www.shop.usa.canon.com. 2. Point to the “Accessories” link. 3. Click “Extended Service Plan.” 4. Under <Select the right plan for your Canon Product>, select “Scanners, Copiers & Fax.” 5. Select “Laser Copiers.” 6. Select your imageCLASS model.

  • Page 26: Time And Material Service

    MF200 Series Service Guide for Authorized Servicers b. eCarePAK Extended Service Plan 1. Purchasing an eCarePAK Extended Service Plan A customer (end-user) can purchase an eCarePAK Extended Service Plan from the dealer or reseller who sold them the machine. Only an authorized dealer or distributor can purchase an eCarePAK from Canon.

  • Page 27: Authorized Servicer Program

    Authorized Servicer Program The Authorized Servicer program enables Canon’s distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in the Download Center section of the...

  • Page 28: Ascr Registration Process

    MF200 Series Service Guide for Authorized Servicers B. ASCR Registration Process The ASCR system can be accessed through the Warranty section of the e-Support Center Web site. Select the “ASCR” tab, and then select “Create New Registration Record” to enter each serial number for which you intend to provide Carry-In Service and support.

  • Page 29: Authorized Servicer Support Offerings

    1. Canon USA’s e-Support Center Web Site e-Support Center Web site, available from Canon USA’s Engineering Services and Solutions Division, provides high-quality support via the Internet. This is only available for Canon USA’s Authorized Servicing Dealers or Authorized Servicer’s. Canon USA’s e-Support Center...
  • Page 30 MF200 Series Service Guide for Authorized Servicers To access online support for Authorized Servicers, you must first register for an e-Support ID number. To register for an e-Support ID, go to the Canon e-Support Center site http://www.support.cusa.canon.com. Click the “REGISTER” button, and follow the instructions.

  • Page 31: Canon Usa's Isg Central Web Site

    MF200 Series Service Guide for Authorized Servicers 2. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s management staff. Contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 32 MF200 Series Service Guide for Authorized Servicers After the dealer logs on to the ISG Central Web site, select “Engineering Services & Solutions” to access the Service Guides area of the Web site, as shown below. Figure 4 — ISG Central: Engineering Services & Solutions Web Page Figure 5 —...

  • Page 33: Call Escalation Procedure

    C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF200 Series Authorized Servicers. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.

  • Page 34: Warranty Procedures

    MF200 Series Service Guide for Authorized Servicers Warranty Procedures A. e-Tag e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part or defective toner assembly that is being returned to the Warranty section for warranty compensation.
  • Page 35 MF200 Series Service Guide for Authorized Servicers To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 8 — e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history...

  • Page 36: Online Limited Warranty Credit Inquiry

    B. Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag credits on the CNA (Canon Network Access) Web site. To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon...
  • Page 37 MF200 Series Service Guide for Authorized Servicers On the CNA Web site, select “Warranty Credit Inquiry,” and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. Figure 10 — CNA: Warranty Credit Inquiry Figure 11 —...

  • Page 38: Warranty Reimbursement Program

    MF200 Series Service Guide for Authorized Servicers C. Warranty Reimbursement Program The two warranty reimbursement programs available for service providers are Dispatch by CITS or the Warranty Marketing Program. Both programs require the customer’s serial number be registered with the ASCR system.

  • Page 39: Warranty Marketing Program

    MF200 Series Service Guide for Authorized Servicers 2. Warranty Marketing Program Some service providers may choose to have their own help desk serve as the “first point of contact” rather than CITS. This places the burden of having an effective in-warranty call avoidance process upon the service provider.

  • Page 40: Parts Support

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.

  • Page 41: Parts Order Desk

    2. Parts Order Desk Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer is responsible for all shipping costs related to their order. imageCLASS MF200 Series Service Guide for Authorized Servicers...

  • Page 42: Parts Order Entry

    1. Regular Orders All parts for regular orders are shipped via ground once the parts orders are printed by Canon USA, unless an alternate shipping method is requested by the Authorized Servicer for rush orders. Parts and shipping are charged to the Authorized Servicer.

  • Page 43: Order/Invoice Inquiry

    Note: New Accounts are not available on the CNA Web site. Authorized Servicers without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.

  • Page 44: Appendix

    MF200 Series Service Guide for Authorized Servicers Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 12 — Machine Specifications Item Description imageCLASS MF229dw: Approximately 14.2" x 15.4" x 14.9"...
  • Page 45 MF200 Series Service Guide for Authorized Servicers Table 13 — Wi-Fi Specifications ( imageCLASS MF229dw, MF227dw, and MF212w) Item Description Standard Host Interfaces IEEE 802.11g, IEEE 802.11b, and IEEE 802.11n Connection Method WPS (Wi-Fi Protected Setup), and Manual Setup...
  • Page 46 MF200 Series Service Guide for Authorized Servicers Table 15 — Copy Specifications Item Description imageCLASS MF229dw/MF227dw: Up to 28 cpm (copies per minute) Simplex imageCLASS MF216n/MF212w: Copy Speed Up to 24 cpm (LTR) Duplex imageCLASS MF229dw/MF227dw Only: Up to 16 cpm...
  • Page 47 MF200 Series Service Guide for Authorized Servicers Table 17 — Scan Specifications Item Description Scanner Type CIS (Color Contact Image Sensor) imageCLASS MF229dw, MF227dw (with ADF): 1-Sided: Up to 23 ipm (images per minute) B&W 2-Sided: Up to 8 ipm (MF229dw Only)
  • Page 48 MF200 Series Service Guide for Authorized Servicers Table 19 — Fax Specifications Item Description Line Used PSTN (Public Switched Telephone Network) Communication Mode Super G3, G3 Super G3: Up to 33.6 Kbps Modem Speed Up to 14.4 Kbps Automatic Fallback...

  • Page 49: Warranty

    MF200 Series Service Guide for Authorized Servicers B. Warranty 1. imageCLASS Series Exchange/Carry-In Product Limited Warranty imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 44...

  • Page 50: Canon Toner Cartridge Limited Warranty

    MF200 Series Service Guide for Authorized Servicers 2. Canon Toner Cartridge Limited Warranty imageCLASS MF200 Series Service Guide for Authorized Servicers August 2014 Page 45...

  • Page 51: List Of Tables

    MF200 Series Service Guide for Authorized Servicers C. List of Tables Table 1 — Configuration......................2 Table 2 — eCarePAKs ........................3 Table 3 — Power and Plug Requirements ..................6 Table 4 — imageCLASS MF229dw Installation Space Requirements ........7 Table 5 — imageCLASS MF227dw Installation Space Requirements ........8 Table 6 —...

This manual is also suitable for:

Imageclass mf229dwImageclass mf227dwImageclass mf216nImageclass mf212w

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