Information Required At Log Collection; Points To Note - Canon imagePRESS C7000VP Series Trouble Shooting Information

6. Select 'START' button.
7. Select 'Upload Data' button.
8. Sublog data stored in the list on the right side is displayed. Select SublogXX.bin,
which you want to download and select 'Start' button. (XX: automatically
generated from 01 to 10.)
9. Select 'Save' and 'OK' buttons. At this time, you can write in Memo.
With the foregoing procedures, the 'ServData' folder is automatically generated on the PC drive.
In this folder, both 'Sublogxx.bin.upd' and 'Sublogxx.bin.upd.txt' files are stored.
Example: C:¥ServData¥iPC7000V¥xxxxxxxx (device serial number) ¥Sublog01.bin.upd

8.7 Information Required at Log Collection

Is it too difficult to analyze only using the Sublog, so the following information needs to be
provided with the Sublog.
P-Print in Service mode (information of firmware version, various settings values, etc.)

Details of operation procedures (step by step) until the failure occurs


8.8 Points to Note

Points to note when operating in the field are described below.
8.8.1. Encryption of files
Sublog information includes various information necessary for analysis, so the files are
encrypted. For this reason, any persons other than Design Dept. cannot read the contents.
Please explain this condition to the users and inform that their log information is not disclosed
to anybody except the responsible departments.
8.8.2. Setting methods to collect Sublog automatically
If you set the following service mode setting from Service mode (Level2), Sublog can be
automatically stored at various events occurrence. During this auto-collection, the screen is
locked, so please explain the users about this condition beforehand. If the device is turned off
while the screen is locked, the Sublog file might not be generated. This setting is enabled in the
following cases.
When an error code occurs

When the device reboots sometimes

When CPU Exception occurs

Devices prior to iPRC7000VP save the Sublog in /BOOTDEV, so depending on the timing, the
device is not started sometimes. iPRC7000VP does not have such a symptom.
Service mode (Level2) -> COPIER/FUNCTION/SYSTEM/DEBUG-1
0: PLOG is saved when Reboot/Exception is detected.
1: PLOG is saved when Reboot/Exception/Ecode is detected.
2: SUBLOG is saved when Reboot/Exception/Ecode is detected.
3: SUBLOG is saved using the overwriting mode when Reboot/Exception/Ecode is detected.
For the operations of foregoing setting '3', refer to 9-2. In case of the foregoing setting '2', 10
files can be generated, but the further files (more than 10 files) cannot be saved.
Exception: Unexpected error occurrence. Exceptional error.
PLOG: Compared with Sublog, only the limited information can be collected, so set to save the
Sublog usually.
Trouble Shooting Information for C7000VP series
Page 127
Rev. 2.0
2010/09/17