1. Manuals
  2. Brands
  3. Canon Manuals
  4. Printer
  5. imagePRESS C7000VP Series
  6. Trouble shooting information

Canon imagePRESS C7000VP Series Trouble Shooting Information

Hide thumbs Also See for imagePRESS C7000VP Series:
Table of Contents

Advertisement

Quick Links

See also: Service Manual , Installation Manual
imagePRESS C7000VP Series
Trouble Shooting Information
Trouble Shooting Information for C7000VP series
Rev. 2.0
Page 1
2010/09/17

Advertisement

Table of Contents
loading

Related Manuals for Canon imagePRESS C7000VP Series

Summary of Contents for Canon imagePRESS C7000VP Series

  • Page 1 C7000VP Series Trouble Shooting Information Trouble Shooting Information for C7000VP series Rev. 2.0 Page 1 2010/09/17...

  • Page 2: Table Of Contents

    Table of Contents Error Code ····································································································································· 5 1.1 E000-0102 ·········································································································································· 5 1.2 E007-0001 ·········································································································································· 6 1.3 E012-1080 ·········································································································································· 7 1.4 E014-0100 ·········································································································································· 7 1.5 E016 Photosensitive drum cleaner motor lock ···································································· 8 1.6 E018 ······················································································································································ 9 1.7 E061-0181 ········································································································································ 11 1.8 E062-0300 ········································································································································...
  • Page 3 Image Quality ····························································································································· 62 3.1 Y Tiger / BK Tiger ························································································································ 62 3.2 Uneven gloss area appears at end of output images: Silicon oil is depleted ········· 64 3.3 Soiled back side due to toner at secondary transfer external roller ························ 66 3.4 Soiled back side cases reported from field ·········································································...
  • Page 4 Adjustment Items ··················································································································· 107 6.1 Adjustments under [Registering/Editing Custom Paper Types] ······························ 107 6.2 Adjusting the Level of Curl Correction of a Custom Paper Type···························· 118 6.3 Shading correction in the main scanning direction ························································ 119 Reference ··································································································································· 120 7.1 Table indicating Fixing Temperature Shift ········································································· 120 7.2 Addition of ‘CP-PRINT’...

  • Page 5: Error Code

    1 Error Code 1.1 E000-0102  Description Since the fixing belt did not separate from the fixing roller during warm-up rotation after power-on, the error code ‘E000-0102’ was indicated. - E000-0102 can be displayed when the fixing roller main thermistor detection temperature does not reach 10 deg.

  • Page 6: E007-0001

    1.2 E007-0001  Description When the main power switch of this machine was turned on, the error code ‘E007-0001’ was indicated. This was because the tracking detection arm adjusting plate of the first fixing assembly was fixed at an improper position, and thus the tracking detection arm that detects the position of the pressure belt failed to track the edge of the belt.

  • Page 7: E012-1080

    1.3 E012-1080  Cause There are some reported instances from the field where E012-0180 occurred because the primary transfer roller was omitted to pressurize at the time of installation. This caused insufficient tension to be applied to the ITB belt and a rotational failure of the belt. 1.4 E014-0100 ...

  • Page 8: E016 Photosensitive Drum Cleaner Motor Lock

    1.5 E016 Photosensitive drum cleaner motor lock  Description There are some cases where the feed screw of photosensitive drum cleaner locks and causes E016-0x00. Addition of an agitating spring  Cause If outputting high volume of low duty image, waste toner may clog at the waste toner joint assembly.

  • Page 9: E018

    1.6 E018 < Case 1 > E018-0x11  Description There are cases where E018-0213 was caused by malfunction of the drum patch shutter or a soiled patch sensor, or malfunction of the patch detect cleaning motor.  Cause When continuously printing high-density image (solid image), scattering toner may accumulate around the drum patch sensor shutter, and may burrow into minute clearance between the shutter lever slider and the guide.
  • Page 10  Field Remedy In order to deal with this malfunction, the DC controller software has been updated to Ver.12.04. When the same symptom occurs, check the software version, if it is earlier than Ver.12.04, upgrade to Ver.12.04 or higher. As a difference case, the warm gear at the rear side may get onto the engaging gear.

  • Page 11: E061-0181

    1.7 E061-0181  Description There are some reported instances from the field that E061-0181 was solved by replacing the P-kit drawer assembly (FM2-2079) with a new one, not by replacing the primary corona assembly. In this field case, service mode COPIER > Display > V00 showed 905V and VFF showed 802V.

  • Page 12: E065-0201

    1.9 E065-0201  Description Since the magenta drum reached the end of life, the primary corona high voltage leakage occurred at an end portion of the drum, consequently causing either the error code ‘E065-0201’ or blurred band-like image at random in the main scanning direction. - E065-0x01 can be displayed when the primary corona high voltage leakage has been detected for 300msec (100msc x 3 times) continuously 200msec after output of the primary corona high voltage starts.

  • Page 13: E077-0001

    1.10 E077-0001  Description There are some reported instances from the field where, during initial rotation after clearing a jam at the main station and closing the front cover, the error code ‘E077-0001’ was displayed. - E077-0001 displays when engagement/disengagement of the secondary transfer external roller cannot be completed within 5 sec.

  • Page 14: E202-0001

    1.12 E202-0001  Description There are some reported instances from the field where, upon installation of the cooling fan for DADF-R1, a harness extending from the fan was pinched and the fuse on the Interface PCB had an open-circuit, causing the error code E202-0001. - E202-0001 can be displayed when an error is found during the forward trip of the HP search.

  • Page 15: E260-2000, E260-0002, E227-0001

    1.13 E260-2000, E260-0002, E227-0001  Description At the time of installation, there are some cases where multiple error codes such as E260-2000, E260-0002, or E227-0001 occurred after the operation as follows. For the purpose of toner supply, the setting of ‘AINR-OFF’ was changed to ‘1’ with the front door open and then the door switch tool was inserted into the door switch unit.

  • Page 16: E512-8011

    1.15 E512-8011  Description When the front cover open button was pushed after the stacking operation has been completed, the stack tray overran the lower limit position, resulting in E512-8011. - E521-8011: Stack Tray Up/Down Motor Alarm  Cause The stack tray lower limit sensor (PI19) was faulty. ...
  • Page 17 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 17 2010/09/17...

  • Page 18: E514-8001 Only At First Power-On In The Morning

    1.16 E514-8001 only at first power-on in the morning Due to slight weight difference observed when comparing the shifting load of assist plate, the rail assembly in the photograph below was disassembled and cleaned, and grease was also reapplied. 1.17 E578 ...

  • Page 19: E590-8003

    1.18 E590-8003  Description The punch motor brake control varies depending on the type of connected punch unit. If the dipswitch setting does not match the punch unit connected, the error code ‘E590-8003’ appears. - E590-8003 can be displayed when a punch motor brake error occurs. ...

  • Page 20: E750-0002

    1.20 E750-0002  Description There are some reported instances from the field where, when the machine was relocated the necessary work was done according to the procedure ‘Relocating the Machine.’ At this time, however, not the drawer connector mount but each connector was detached from the backside of the sub station.

  • Page 21: E804-0001

    1.22 E804-0001  Description ‘E804-0001’ is an error code that is displayed when a power supply fan error is detected. The fan related to this code is FM508 mounted in the power unit station.  Cause The lead wire of the 3-pin connector of FM508 or 3-pin connector ‘J1035’ on the MAIN-M board contacts the flame plate of the power unit station because of a cause such as wire pinching.
  • Page 22  Field Remedy 1. Check the wire routing with reference to the pictures below. 2. If there is a problem with the wire routing, modify it. 3. If there is no problem with the wire routing, replace the DC power supply assembly (13V DC Power Supply Ass'y, 13V UN507 J10 Upper side is 1P...

  • Page 23: E805-0404

    1.23 E805-0404  Description There are some reported instances from the field where the machine was restored from the error code E805-0404 after replacement of the fixing/feeder driver assembly (FM2-2260). - E805-0404 can be displayed when the pre-fixing feed rear left fan (FM137) error occurs. FM137 is used to attract paper to the pre-fixing feed belt.

  • Page 24: E805-0701

    1.24 E805-0701  Description There are some reported instances from the field where the error code ‘E805-0701’ was indicated during a continuous copy job because the primary fixing separating cooling fan 1 had wire pinching. - E805-0701 can be displayed when an error occurs with the primary fixing separating cooling fan 1.

  • Page 25: E822-0903

    1.25 E822-0903  Description There are some reported instances from the field where the error code ‘E822-0903’ was indicated because a communication error occurred between the fixing duplex feed PCB and the DC controller PCB 1-2 on the main station due to poor contact of the fixing duplexing drawer. - E822-0903 can be displayed when the tandem guide lower cooling fan (FM358) causes an error (sub station).

  • Page 26: E020

    1.26 E020  E020-0x81 Error Description: Lower limit error in light intensity on drum base (reflecting light intensity from the drum surface) * COPIER > Display > DENS > P-B-P-Y/M/C/K is less than 150. Cause of occurrence (Highly possible): Soil on the ATR sensor [*1] Cause of occurrence (Low possible): Faulty pressure for developing assembly Broken wire of ATR sensor...
  • Page 27  E020-0x87 Error Description: Upper limit error 2 in current passed to the sensor while the patch sensor LED is off * COPIER > Display > DENS > P-D-P-Y/M/C/K is 930 or more. Cause of occurrence (Highly possible): Damaged ATR sensor ...
  • Page 28  E020-0xB0 Error Description: Lower limit error in signal value of toner density sensor * While printing, COPIER > Display > DENS > SGLL-Y/M/C/K is 64 or less for Y and 48 or less for M/C/K for 5 prints continuously (T/D ratio is too high). Cause of occurrence (Highly possible): Abnormal toner supply [*3] Cause of occurrence (Low possible):...
  • Page 29 *1 Soil on the ATR sensor  Field Remedy 1. Clean the ATR sensor with alcohol. Note: Wipe the sensor in one direction more than 3 times. Do NOT wipe it back-and-forth. 7. Replace the ATR sensor with a new one. In addition, for the purpose of preventing any future occurrence, follow the steps below.
  • Page 30 *3 Abnormal toner supply Check 　　Yes ・Any occurrence of developer overflow? ・Any occurrence of Tiger stripe? ・Replace developer ・Feed 100 sheets of A3/LDR size or larger ・Clean in the machine for PG10 Execute the above. 　（200 sheets for A4/LTR） Service mode COPIER >...

  • Page 31: E194 And Color Registration Failure

    1.27 E194 and Color Registration Failure Trouble Shooting Information for C7000VP series Rev. 2.0 Page 31 2010/09/17...
  • Page 32 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 32 2010/09/17...
  • Page 33 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 33 2010/09/17...
  • Page 34 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 34 2010/09/17...
  • Page 35 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 35 2010/09/17...
  • Page 36 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 36 2010/09/17...
  • Page 37 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 37 2010/09/17...
  • Page 38 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 38 2010/09/17...
  • Page 39 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 39 2010/09/17...
  • Page 40 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 40 2010/09/17...
  • Page 41 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 41 2010/09/17...

  • Page 42: E842-0211 -> New Item

    1.28 E842-0211 -> New item  Cause The ball bearing pressed into the gear of the pressure roller drive assembly is broken, the ball of the ball bearing comes off and gets into the engaged gears; the drive is not transmitted and E842-0211 occurs. ...

  • Page 43: E750-2012 At Installation

    1.29 E750-2012 at installation -> New item  Description E750-2012 has occurred at installation.  Cause Mistake in connecting the relay drawer connectors [1] and [2] at the lower side of the back of the sub station. Drawer connector (upper) purple Drawer connector (lower) yellow Correct Incorrect...
  • Page 44  Notes at operation Service precaution: At installation or transfer, do not implement the operation with the drawer connector only, but on the drawer connector mount, to prevent incorrect connection of the relay drawer connector. Relay drawer connector mount Screws (4 pcs.) ...

  • Page 45: E805-Y701 -> Additional Contents

    1.30 E805-Y701 -> Additional contents  Cause When attaching/detaching the fixing belt, the primary fixing separation fan cable [1] slides, stress is applied to the relay connector [2], and the cable is cut. Primary fixing assembly (lower) Primary fixing separation fan cable Relay connector Trouble Shooting Information for C7000VP series Rev.
  • Page 46  Field Remedy As a measure for factory, the length of the cable is changed and the wire saddle is added. This measure prevents stress to the end of the relay connector even when the cooling fan slides. If the issue occurs in the field, change the primary fixing separation fan cable into its new type (FM2-8765-010) and take the following measure.

  • Page 47: Operational Failure

    2 Operational Failure 2.1 Message prompting for toner supply Is turning the gear counterclockwise under a load?  Description Message of no Bk toner appeared on the control panel (Printing cannot be performed thereafter). P015-14 (sub hopper toner detect Bk/TS102) was indicated as ‘1’ (No toner left) with I/O check.

  • Page 48: Message 'Check: Punch Waste Tray

    2.2 Message ‘Check: Punch waste tray’  Description There was a case where the message ‘Check: Punch waste tray’ persisted in the status line on the LCD control panel even though the punch dust box was not filled with punch wastes. ...

  • Page 49: Cannot Print In Spite Of 'Printing' Indication

    2.3 Cannot print in spite of ‘Printing’ indication  Description When a print job was submitted from a computer, ‘printing...’ was displayed on the control panel of the host machine and each drive assembly started rotation; however, pickup and printing failed.

  • Page 50: Directory Server Name Does Not Appear As Smb Directory Under Browse

    2.5 Directory server name does not appear as SMB directory under browse  Description There are some reported instances from the field where, since ‘File and Printer Sharing’ was not active for the Windows firewall exceptions setting of the directory server, the server name did not appear as a SMB directory under ‘Browse’...

  • Page 51: Invalid User Data' Displays On Browser When Connecting To Rui

    Click ‘Edit’ button and make sure that all the port check boxes are selected. Then, click ‘OK’ button. Click ‘OK’ button to close the Windows Firewall setting screen. 2.6 ‘Invalid user data’ displays on browser when connecting to RUI  Description There are some reported instances from the field where ‘Invalid user data’...

  • Page 52: When Importing Paper Database Via Rui, Parameters Are Not Carried Over

    2.7 When importing paper database via RUI, parameters are not carried over  Description When selecting ‘Basic’ under Additional Functions > System Settings > Device Information Delivery Settings > Paper Information settings, all parameters are not carried over. - All the information: including revised information is carried over - Basic: Only ‘Name’, ‘Basis weight’, ‘Type’, ‘Color’, ‘Creep (Displacement) Correct.’...

  • Page 53: Noise From Around Developing Drive Assembly/Cracked Developing Drive Gear

    2.9 Noise from around developing drive assembly/Cracked developing drive gear  Description Because of unbalance of starter inside the developing assembly, the screw rotates under heavy load and the rail may bend in the direction of the arrow in the picture above. This will make the developing assembly and the developing drive unit out of gears.
  • Page 54  Measure 1 The bearing location of developing drive shaft has been shifted 1.0mm towards to the side of developing assembly in order to ensure proper engagement. When this issue occurs in the field, replace the developing drive shaft (FM2-2107) with a new one.
  • Page 55  Factory Measure 2 The plate of developing motor mount has been cut by approximately 1mm. This increases sliding amount so that even when the gear on the side of developing rail escapes, the gear on the developing drive shaft follows. If the symptom still recurs even after Measure 1 above, replace the developing drive unit (FM2-2099) with a new one.
  • Page 56  Temporary Measure for Measure 2 As a temporary measure, if there is not enough time to replace the NEW developing drive unit (FM2-2099) or no part is availbale at time of occurrence, filing at the arm side should be performed.
  • Page 57 ● Supplementary information In case that the gears (FU6-0362/0363/0364) inside the developing drive unit broke and need to be replaced, they have to be accessed from the front side of this machine. The following describes the way of accessing them. [Step1] Remove the 2 screws and detach the developing high voltage contact.

  • Page 58: Although Tray A Is Designated As Delivery Outlet, Paper Is Delivered To Tray

    [Step3] Remove the part shown above with the spring, and then replace the gears. 2.10 Although Tray A is designated as delivery outlet, paper is delivered to Tray B.  Description If enabling ‘High Volume Stack Mode’ at Additional Functions (Additional Functions> Common settings>...

  • Page 59: Noise Occurred At Operating The Refresh Roller -> New Item

    2.12 Noise occurred at operating the refresh roller -> New item  Description Noise occurs when driving the refresh roller.  Cause The screw that secures the roll retaining plate (FC7-4948-000) at the pressure assembly of the refresh roller loosens and there generates a state of insufficient pressuring of the refresh roller against the fixing roller;...

  • Page 60: The Magenta Developing Assembly Is Not Activated -> New Item

    2.13 The magenta developing assembly is not activated -> New item  Cause Breakage of the bearing at the developing rail assembly and the gear of the developing drive assembly  Field Remedy Check the state of breakage and replace the developing rail assembly and/or developing drive assembly.
  • Page 61 Broken  Field Remedy Toner coated at the peripheral of the spatter prevention sheet reduces the friction resistance against the drum, and the sheet is less likely to be broken. (Apply toner when replacing the sheet or installing a new developing assembly.) Apply toner also to the front (external) side of the spatter prevention sheet.

  • Page 62: Image Quality

    3 Image Quality 3.1 Y Tiger / BK Tiger If outputting low duty images, this symptom may occur.  Field Remedy 1. Make sure that the DCON version is Ver. 36.01 or later, and then change the service mode settings as follows. (Level 2) COPIER>OPTION>BODY>DEV-SP1: 00000110 ...
  • Page 63  Check items at time of occurrence Please collect the following items from the customer site. P-Print at the time of tiger occurrence  Solid image for each color Y/M/C/BK at the time of tiger occurrence  * For the latest information, refer to 3.21 Starter overflow.

  • Page 64: Uneven Gloss Area Appears At End Of Output Images: Silicon Oil Is Depleted

    3.2 Uneven gloss area appears at end of output images: Silicon oil is depleted  Description There are some reported instances from the field where, uneven gloss area [1] appeared at an end of output images because silicon oil applied to the fixing belt has been depleted. When the same symptom occurs, perform the following procedure.
  • Page 65 3. Fit the fixing belt to the fixing belt assembly. 4. Mount the resultant fixing belt assembly to the first fixing assembly. 5. Feed 100 sheets of A4-size paper to check to make sure that the applied oil does not leak out of each end of the fixing belt.

  • Page 66: Soiled Back Side Due To Toner At Secondary Transfer External Roller

    3.3 Soiled back side due to toner at secondary transfer external roller  Description The following two controls have been added in order to improve toner-cleaning performance for the secondary transfer external roller. 1. Shorten the amount of time to bias the secondary transfer external roller. 2.

  • Page 67: Magenta Fogging Throughout Page /E020-02B1 During Continuous Printing Job

    3.5 Magenta fogging throughout page /E020-02b1 during continuous printing job  Description Since magenta fogging occurred throughout a page (including blank areas), or the error code ‘E020-02b1’ occurred at random, the DC controller PCB 1-1was replaced with a new one for solution.

  • Page 68: Color Displacement In Main Scanning Direction

    3.6 Color displacement in main scanning direction  Description There are some reported instances from the field where cyan color displacement occurred in the main scanning direction. When the same symptom occurs, go through the field remedy below.  Cause Since J1131 connectors, which extend from respective DC controller PCBs (1 through 3) to the laser unit, had poor contact, the cyan laser beam was not output properly.

  • Page 69: Uneven Density Due To Toner-Coating Failure Of Sleeve

    3.7 Uneven density due to toner-coating failure of sleeve  Description There is an inspection case where an original with a low image ratio was printed in high volume, uneven density occurred in the sub scanning direction at high-density areas of output images. In this case, A4R-size originals were used.

  • Page 70: Trace Of Delivery Reversing Roller (Uneven Gloss) On

    3.8 Trace of delivery reversing roller (uneven gloss) on 1 side of duplex in continuous printing  Description On the first side in continuous 2-sided printing, a trace (uneven gloss) from the delivery-reversing roller may appear.  Cause In continuous printing of larger toner deposit images (solid images, etc.), excessive wax may remain on the image surface after the fixing process.

  • Page 71: Glossy Lines Equivalent To A4R Or Ltrr Width

    3.9 Glossy Lines equivalent to A4R or LTRR width  Symptom When printing on A3 or LDR paper after continuous printing on A4R or LTRR paper, glossy lines may appear in width of A4R or LTRR paper.  Cause The major causes are: abrasion of the fixing roller or the refresh roller, or clogging of the refresh roller.

  • Page 72: Dirt Of Pin Hole (Ring Mark)

    3.10 Dirt of pin hole (ring mark)  Symptom There is a possibility that dirt is attached to the pinhole caused by a fine foreign material that entered in the developing assembly.  Cause On rare occasions, a fine foreign material enters into the developing assembly. Since this material has low resistance, leakage occurs between the drum and sleeve.

  • Page 73: Trace Of Bypass Decurler Belt (Uneven Gloss) On

    3.11 Trace of bypass decurler belt (uneven gloss) on 1 side of duplex in continuous printing  Symptom On the first side in continuous 2-sided printing, mark from the bypass decurler belt (uneven gloss) may appear.  Cause In continuous printing of larger toner deposit images (solid images, etc.), excessive wax may remain on the image surface after the fixing process.

  • Page 74: Wax Mark In Tandem Feeding Mode

    3.12 Wax mark in tandem feeding mode  Symptom Wax precipitated from toner may attach to the tandem assembly guide and roller, causing marks shaped like raindrops in the image.  Field Remedy Clean the roller and the guide of the tandem feed assembly. 1.
  • Page 75 c. Clean the tandem guide [1] and the tandem feed roller [2]. d. After pulling out the secondary fixing assembly, open the internal delivery unit. e. Detach the guide cover [1] by unfastening 2 screws. f. Clean the internal delivery roller [1]. Image sample Trouble Shooting Information for C7000VP series Rev.

  • Page 76: White Spots Appear At 68Mm Intervals

    3.13 White spots appear at 68mm intervals  Description Because of a soiling on the secondary transfer internal roller, white spots appeared at 68mm intervals. When the same symptom occurs, perform the following field remedy.  Cause A metal powder soiling existed on the surface of the secondary transfer internal roller. ...

  • Page 77: Mm Pitch Banding

    3.14 3.7mm Pitch Banding  Symptom Due to abrasion of the photosensitive drum cleaner drive gears or the like, 3.7mm banding image may occur.  Cause The photosensitive drum drive gears do not engage well because of abrasion, and this caused vibration.

  • Page 78: Density Difference On Image Between Front Side And Rear Side

    3.15 Density difference on image between front side and rear side <Case 1 Adjustment failure for the height of the primary charging assembly> When performing the adjustment, set plain paper of larger than A3/LDR size in the No. 1 deck and output a test page in service mode >...

  • Page 79: Hue Variation

    3.17 Hue variation When the symptom ‘hue variation’ occurs, please collect the following items. Maintenance Log  COPIER> FUNCTION> MISC-P> CP-PRINT at the time of normality and variation  observed Image sample or TEST-PG47 at the time of normality and variation observed ...

  • Page 80: Sleeve Ghost (Shadow Image)

    3.19 Sleeve ghost (shadow image)  Description There are some reported instances from the field where shadow image (sleeve ghost) appeared at approximately 60mm from the lead edge of paper. Replacement of the developing assembly and starter solved the symptom. * Sleeve ghost is a symptom showing higher density at approximately 60mm from the lead edge of paper in the main scanning direction when outputting halftone images.

  • Page 81: Streaks Due To Uneven Gloss On The Coated Paper (Sub Scanning)

    3.20 Streaks due to uneven gloss on the coated paper (sub scanning)  Description There are some reported instances from the field where uneven gloss looked like streaks due to scratches on the lower external heating roller of the secondary fixing assembly. Scratches on the roller are found on the portion coming in contact with the thermistor.

  • Page 82: Starter Overflow

    3.21 Starter overflow * Same actions should be taken for tiger stripe/coating failure/boomerang  Description Although the following measures are implemented for preventing toner scattering, this symptom may recur depending on the conditions of use at users (image duty or print volume). Software installation of system Ver.71.02 + DconVer.35.03 ...

  • Page 83: Hue Variation - 2

    3.22 Hue variation - 2  To be confirmed before Field Remedy Software installation of system Ver.71.02 + DconVer.35.03  Service mode (Level 1) COPIER > OPTION > BODY > DEV-SP1 > 00000110  Installation of ACR spacer/Spatter prevention sheet ...

  • Page 84: Soiled Back Side Of Image (Toner Overflow From The Secondary Transfer Cleaner)

    3.23 Soiled back side of image (toner overflow from the secondary transfer cleaner) -> New item Waste toner begins to clump in the cleaner of the secondary transfer assembly (FM2-2173-000), and the waste toner feed screw (FC6-8235-000) cannot feed the waste toner. The waste toner accumulates in the secondary transfer cleaner and the transfer roller (FC5-9331-000) may be soiled, causing soiled back side of printouts.

  • Page 85: 2Mm-Pitch Banding -> New Item

    3.24 2mm-pitch banding -> New item  Cause Resonance between the drive frequency of the developing drive system and that of the photosensitive drum drive causes resonance of the photosensitive drum cleaner.  Field Remedy Change in the drive frequency of the developing cylinder in service mode may improve the state.

  • Page 86: Uneven Gloss On Image (Entire Surface)

    3.26 Uneven gloss on image (unevenness at the center in vertical direction) -> New item Uneven gloss Image  Description When printing images with a large amount of toner deposit, glossy band images may occur due to unevenness in cooling in the longitudinal direction at the feeder assembly after fixing (glossy at the center).

  • Page 87: Soiled Front Side Of Image (Fault In Itb Cleaning) -> New Item

    3.27 Soiled front side of image (fault in ITB cleaning) -> New item  Cause ・ Increased secondary transfer remaining toner due to mismatch in the setting of the secondary transfer voltage ・Deteriorated performance of the ITB cleaning due to mismatch in the setting of the ITB cleaning bias ...

  • Page 88: Supplementary Information

     Supplementary Information 1. Check the life of the part - Secondary transfer external roller - Secondary transfer internal roller - Secondary transfer cleaning fur brush - Transfer cleaning fur brush (upstream/downstream) - Transfer cleaning blade Check soils on the facing roller (inside of the ITB) of the transfer cleaning brush roller and history of the issuance of alarm.
  • Page 89 3. Optimum flow of the setting of ITB cleaning Optimize the setting of ITB cleaning Check the level of soil of the ITB web with ‘ITB Image Clear Adjustment’ ‘0’. 1. Feed the ITB web for approx. 2 cm manually in advance. 2.

  • Page 90: Color Displacement In Sub Scanning Direction

    3.28 Color displacement in sub scanning direction -> New item  Cause The sliding load between the sintered bushing for grounding of the idler roller and the roller in the ITB becomes large. Color displacement in sub scanning direction occurs due to uneven rotation of the ITB caused by the change of the load.

  • Page 91: Distorted Toner Image Due To Wax

    5. After cleaning the inner periphery of the sintered bushing, apply grease (Super Lube grease) to the inner periphery. The amount of grease to apply is approx. a grain of rice. Service part No. of Super Lube grease: FY9-6005 6. Assemble the parts in the reverse order of steps 1 to 4. Notes at assembly If grease attaches to the area that is in contact with the ITB, remove it with alcohol.
  • Page 92  Cause Wax in toner evaporates at the fixing area and attaches to the plate near around the fixing area. If the amount of this accumulated wax exceeds a certain level, it drips off and disturbs toner images on papers. ...

  • Page 93: Scratches On Images Of Coated Paper

    3.30 Scratches on images of coated paper -> New item  Cause Abrasion due to carrier  Field Remedy The occurrence of this symptom depends largely on media. When a customer make a suggestion of this symptom, consider whether change in the media they use should be proposed.

  • Page 94: Jam Code

    4 Jam Code 4.1 010E/0209/020A Jam Code: Spring at cross feeding assembly breaks  Description There are some reported instances from the field where, especially when copying large size paper in heavy weight, the spring [A] at the cross-feeding assembly broke to decrease the paper feeding force, causing 010E/0209/020A Jam Code.

  • Page 95: Jam

    4.2 012A JAM  Description The shaft of the slave roller (FC7-1598) became chipped by friction with the bushing (FS5-1592). An excessive amount of load was applied to the shaft and the roller became unable to rotate. Accordingly, 012A jam (merger path lower sensor PS321 delay jam) was generated.

  • Page 96: 1145 Jam With A4R Paper: Timing Belt Of Saddle Assembly In Saddle Finisher-Ab2 Slips Off

    4.3 1145 Jam with A4R paper: Timing Belt of Saddle Assembly in Saddle Finisher-AB2 slips off  Description Since the shaft roller (FU6-2931) in the saddle assembly did not rotate when saddle-stitching A4R-size paper, the jam code ‘1145’ was indicated. In this field case, this jam code was not indicated with A3-size paper.

  • Page 97: 0114 Jam

    4.4 0114 JAM  Description When using thin paper like 64g NPI high grade, 0114 and 0115 JAM occurred frequently with duplex print. Thin paper does not have stiffness and fundamentally is a severe condition to this symptom.  Field Remedy Change the setting to paper database ‘Thin paper’...

  • Page 98: Pick-Up Failure, Multi Feed (How To Adjust The Pick-Up Air Flow)

    4.5 Pick-up failure, multi feed (how to adjust the pick-up air flow) -> New item  Description Pick-up failure or multi feed may occur in some media if the pick-up air flow is not optimized in Media Settings. The following is the method of optimizing the pick-up air flow. * How to adjust the pick-up air flow Step 1.
  • Page 99 Step 3. Detach the front cover of the deck. Step 4. Detach the cable cover at the right side of the deck. Cable cover Trouble Shooting Information for C7000VP series Rev. 2.0 Page 99 2010/09/17...
  • Page 100 Step 5. Open the wire saddle/edge saddle (4 locations). Edge saddle Wire saddle Step 6. Extend the cable having been tied and close the wire saddle. Connector (Note) Be careful not to make the cable be in contact with the edge of the plate, etc. and broken.
  • Page 101 Step 7. Release the wire saddle for securing the cable in the front cover of the deck (locations indicated in red circles). Step 8. After making the state shown in the photo below, set papers on the deck and close the deck. (Note) On this occasion, do not disconnect the connector.
  • Page 102 Step 9. Observe the behavior of papers being picked up from the location indicated in the red circle on the photo below. View seen from the observance point Trouble Shooting Information for C7000VP series Rev. 2.0 Page 102 2010/09/17...
  • Page 103 Behaviors of paper according to the difference in the air pressure * If an unstable behavior as 2. or 3. is observed, adjust the air pressure to achieve a stable behavior as 1 Optimum air pressure All spaces between two adjacent floated sheets are almost the same, and the number of floated sheets is stable: approx.

  • Page 104: Specification-Related Issues

    5 Specification-related issues 5.1 Description on fixing roller refresh operation and its execution timing  Description There is a case where the lead edge (cut edge) of paper hit the fixing roller and, thus, causes shiny lines (1mm to 1.5mm wide) in the main scanning direction at the fixing roller intervals. To prevent this, this machine has a control sequence for automatically refreshing the fixing roller surface.

  • Page 105: Specifications For Staple Capacity Of Finisher-Ab1/Ab2

    5.2 Specifications for staple capacity of Finisher-AB1/AB2  Description The following are specifications for staple capacity of Finisher-AB1/AB2 by basis weight of paper (both small and large sizes). Weight of paper # of sheets applicable (Small size / Large size) 64g to 80g 100sh / 50sh over 80g to 81.4g...

  • Page 106: When Uploading Dc Controller Data With Sst, 'Sramdcon' Does Not Appear On Sst

    5.4 When uploading DC Controller data with SST, ‘SramDCON’ does not appear on SST screen  Description ‘SramDCON’ and ‘SramRCON’ files are displayed on the SST screen only when this machine is started in normal mode. If this machine is started in safe mode, these files do not appear on the SST screen.

  • Page 107: Adjustment Items

    6 Adjustment Items 6.1 Adjustments under [Registering/Editing Custom Paper Types]  Adjusting the Image Location on a Custom Paper Type 1. Press Additional Functions > [System Settings] > [Paper Type Management Settings]. 2. Select a paper type that you want to edit from the list > press [Details/Edit]. 3.
  • Page 108 1. Lead Edge Alignment Adjustment 1. Press [Lead Edge Alignment Adjustment]. 2. Input the value on the test print by pressing [ - ] or [ + ], then press [OK].  Paper Feeding Direction [ - ]: The image will be shifted to the direction of paper feeding by pixels you have input. [ + ]: The image will be shifted to the opposite direction of paper feeding by pixels you have input.
  • Page 109 2. Left Edge Alignment Adjustment 1. Press [Left Edge Alignment Adjustment]. 2. Input the value on the test print by pressing [ - ] or [ + ], then press [OK]. <- Paper Feeding Direction [ - ]: The image will be shifted leftwards in the direction of paper feeding by pixels you have input.
  • Page 110 3. Fine Adjusting the Zoom Ratio of the Image Depending on the paper type, the heat generated by the fixing assembly may cause the paper to expand or shrink slightly. In this case, images may also be enlarged or reduced accordingly. Note: If you extensively enlarge or reduce the image in the direction that is perpendicular to the feeding direction, copying or printing speed may slow down.
  • Page 111 4. Automatically Correcting the Back Side Lead Edge Alignment of the Image 1. Press [Back Side Lead Edge Alignment Auto Correction]. 2. Press [ON] or [OFF] > press [OK]. In this feature, the paper length is measured. Based on the measured paper length, the position of the image on the second side is adjusted to match the position of the image on the first side.
  • Page 112 5. Adjusting the Skew Correction Level of the fed paper 1. Press [Skew Correction Level Adjustment]. 2. Enter the value by pressing [+] or [-]. If the printed image is slanted only on the particular paper (such as Thin Paper), this feature may enable you to adjust the transferring position of the paper.
  • Page 113  Adjusting the Secondary Transfer Voltage of a Custom Paper Type 1. Press [Change] next to <Secondary Transfer Voltage>. 2. Press [-] or [+] under <Front Side> or <Back Side> to adjust the voltage > press [OK]. The secondary transfer voltage is applied when toner is transferred to paper. When lighter image or image blurring occurs on custom paper as compared with standard paper, adjust the voltage according to the table below.
  • Page 114  Adjusting the Paper Detachment from the ITB of a Custom Paper Type 1. Press [Change] next to <ITB Paper Detachment Adjust>. 2. Press [-] or [+] to adjust the paper detachment > press [OK]. This feature enables you to adjust the paper detachment from the ITB (Intermediate Transfer Belt).
  • Page 115  Adjusting the Image Clear Level of the ITB of a Custom Paper Type 1. Press [Change] next to <ITB Image Clear Adjustment>. 2. Press [-] or [+] to adjust the image clear level > press [OK]. This feature enables you to change the custom paper type setting of image clear level of the ITB.
  • Page 116  Adjusting the Position of Punch Holes of a Custom Paper Type 1. Press [Change] next to <Hole Punch Position Adjust>. 2. Press either of triangles to adjust the position of punch holes > [OK]. Depending on the paper type, the positions of the punch holes may be slightly different on each piece of paper.
  • Page 117  Changing the Tail End White Patch Correction of a Custom Paper Type 1. Press [Change] next to <Tail End White Patch Correct>. 2. Press [Front Side] or [Back Side] > press [-] or [+] under <Correction Level> or <Correction Amount>...

  • Page 118: Adjusting The Level Of Curl Correction Of A Custom Paper Type

    6.2 Adjusting the Level of Curl Correction of a Custom Paper Type 1. Press [Change] next to <Curl Correction Level>. 2. Press [-] or [+] under <Face Up Output> or <Face Down Output> to correct the level of paper curl > press [OK]. You can adjust the curl correction level for custom paper types.

  • Page 119: Shading Correction In The Main Scanning Direction

    6.3 Shading correction in the main scanning direction  Shading correction by way of the server For test prints for measurement, the patch printing width in the main scanning direction is narrower than that of A3, and thus correction for both sides (Areas of (+6, -6), (+5,-5), both sides of ‘visual correction’) cannot be performed.

  • Page 120: Reference

    7 Reference 7.1 Table indicating Fixing Temperature Shift In PRODUCTIVITY PRIORITY modes Trouble Shooting Information for C7000VP series Rev. 2.0 Page 120 2010/09/17...
  • Page 121 In IMAGE PRIORITY mode MAP for primary fixing assembly control temperatures Basis weight 106g 129g 151g 181g 210g 257g Surface nature ～ ～ ～ ～ ～ ～ ～ ～ 105g 128ｇ 150g 180g 209g 256g 300g Plain One-sided coated Two-sided coated Recycled Embossed Film/label...

  • Page 122: Addition Of 'Cp-Print

    7.2 Addition of ‘CP-PRINT’ ‘CP-PRINT’ is newly added in service mode COPIER > Function > MISC-P. (COLOR PROFESSIONAL SERVICE REPORT) CP-PRINT contains the following information: COLOR PROFESSIONAL SERVICE REPORT  SERIAL NO  System Name  PASCL-TY (PASCAL paper settings): COPIER > OPTION > BODY > PASCL-TY ...

  • Page 123: Operations For Sublog (Iprc7000Vp)

    8 Operations for Sublog (iPRC7000VP) 8.1 What is Sublog? Sublog is the unification log for failure analysis which each software module in the device collects the logs for debug. When a failure occurs in the field and reproduction of the failure is too difficult due to the following conditions, Sublog is collected at user site right after the failure occurrence.

  • Page 124: Points To Note When Collecting Sublog

    8.4 Points to note when collecting Sublog Very detailed logs are collected as Sublog, so if the time passes after the failure occurrence, you lose track of the failure log. Regardless of the RB-SRAM UNIT equipment, the log needs to be collected right after the failure occurrence.
  • Page 125 6. Equip the assembled metal plates and RB-SRAM UNIT on the controller PCB. (Figure 2) Figure 2 Equipping RB-SRAM UNIT 7. After equipped, fix on the Stay using 2 screws. 8. Equip the parts that were removed in the procedures (1), (2) and (3) in the original positions.
  • Page 126 3. Copying Sublog data to HDD Copying the log data stored in SRAM on RB-SRAM UNIT or the controller’s DRAM to the HDD is explained here. Unless this operation is executed right after the failure occurrence, the cause cannot be specified. Note: Size of the memory on the RB-SRAM UNIT is limited, so if the logs to be stored exceed the limit, the old information is overwritten.

  • Page 127: Information Required At Log Collection

    6. Select ‘START’ button. 7. Select ‘Upload Data’ button. 8. Sublog data stored in the list on the right side is displayed. Select SublogXX.bin, which you want to download and select ‘Start’ button. (XX: automatically generated from 01 to 10.) 9.

  • Page 128: Reference Information

    8.9 Reference Information 8.9.1. Data size of Sublog Sublog file size can be larger than the SRAM size on RB-SRAM UNIT or the size secured on DRAM. The reason for this is that binary data on SRAM and DRAM is converted to the text data once and then encrypted.
  • Page 129 Appendix 1 Tracking Detection Arm Adjusting Plate Adjustment Procedure 1. Slide out the first fixing assembly. 2. Remove the 2 screws [1], and then detach the harness guide cover [2]. 3. Remove the 2 screws [3], and open the wire cramps; then, release the code guide R [4].Remove the 2 screws [3], and open the wire cramps;...
  • Page 130 5. In the same manner as the above, draw a mark-off line [10] along the bottom edge of the pad pressure plate R [9] so that you can know the original position of the tracking detection arm adjusting plate [8] later. [10] 6.
  • Page 131 8. Loosen the screw [17] and move the tracking detection arm adjusting plate [18] to the position 0.5mm below the mark-off line [19] made in Step 5); then tighten the screw [17] again. Then, in the same manner as Step 7), swing the tracking detection arm to check to make sure that it does not contact the separation roller.
  • Page 132 Appendix 2 Fan installation Trouble Shooting Information for C7000VP series Rev. 2.0 Page 132 2010/09/17...
  • Page 133 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 133 2010/09/17...
  • Page 134 Trouble Shooting Information for C7000VP series Rev. 2.0 Page 134 2010/09/17...
  • Page 135 Appendix 3 Points to Note When Replacing Primary/Secondary Fixing Intermediate Unit Fixing intermediate unit (Service Part) mainly consists of the following parts: - Fixing assembly frame - Fixing internal driver PCB - Fixing drive assembly - Fixing roller - Fixing heater - Refresh roller - Fixing belt separation roller fixing spring MEMO:...
  • Page 136 Appendix 4 Procedure for Replacing the Spring 1. Open the front door of the main station, and slide out the feeding unit. 2. Raise the cross-feeding unit, and remove the 3 screws [1]: then remove the cover [2]. Trouble Shooting Information for C7000VP series Rev.
  • Page 137 3. Remove the spring [3] in such a way that it is detached from the plastic protrusion side [4] first (3 springs in total). When refitting, attach it from the metal protrusion side [5]. 4. Attach all the removed parts in the reverse order of removal. Trouble Shooting Information for C7000VP series Rev.

Table of Contents