Avaya 3616 Installation Manual page 65

trying to make contact for 20 seconds during which the message may clear itself if contact is
established.
•
No SVP Server
The phone cannot locate the AVPP. Action: Check the address configured in the phone is using
static addressing. Check the AVPP.
• No SVP Server / No DNS Entry
The phone cannot perform DNS lookup of the AVPP. Action: Verify that a proper address has
been entered for the AVPP on the DNS sever.
• No SVP / No DNS IP
The phone cannot perform DNS lookup of the AVPP as it has no IP address for the DNS server.
Action: Check the operation of the DHCP server.
• No SW Found
A required software component has not be found. Action: Check that the phone license type has
a corresponding entry in the sink_cfg.cfg file on the TFTP server and that the files list are present
on the TFTP server.
•
Not Installed!
A required software component is missing. Action: Check that all required software files are on
the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Avaya
Technical Support.
• Password Error
The phone is not encrypting the challenge string correctly. This indicates that the password set in
the phone disagrees with the password administered in IP Office. Action: Enter the correct
password in the phone.
• Press END
Your call has ended. Action: To return to standby mode, press Power Off/End Call.
• Restarting...
The wireless phone is in the process of rebooting. There will be a 20 second delay in an attempt
to let potential network/system errors clear. Action: None.
•
Retry/Restart
The wireless phone is waiting for user input, prior to retrying the registration process or restarting
after a delay. Action: See Avaya IP Office Integration Factors.
• Select License
The correct protocol has not been selected from the license set. Action: Using the administrative
menus, select one license from the set to allow the phone to download the appropriate software.
• Server Busy
The wireless phone is attempting to download from a TFTP server that is busy downloading other
devices and refusing additional downloads. Action: None, the wireless phone will automatically
retry the download every few seconds.
• Service Unavailable / Restarting...
An error has caused the handset to lose the call. It is now attempting to restart and return to
standby. Action: This occurs when Restart on Error operation has been selected.
•
Storing Config
The phone is in the process of storing changes to its configuration.
• SVP Service Rej.
The AVPP has rejected a request from the phone. Action: The phone will restart and attempt to
re-register with the AVPP.
• System Busy
AVPP is busy or out of resources. The IP address of the AVPP is also shown. Action: All call
paths are in use, try calling again in a few minutes.
3600 Series IP Phone Installation
IP Office 4.0 15-601082 Issue 05a (22nd May 2007)
Miscellaneous
Page 65