Avaya 3616 Installation Manual page 64

3600 Series Wireless IP Phone Installation
address (the wireless phone's IP address) has been entered. Action: Enter a valid IP address in
the configuration settings or change to "use DHCP".
•
No IP Address
Invalid IP. Action: Check the IP address in the configuration settings or change to "use DHCP".
• No IP Office
The No IP Office message may include an error indication:
• The wireless phone is not administered on IP Office. Action: The wireless phone is not
properly configured. Verify that the extension and password in the wireless phone match
those administered on the IP Office unit.
• IP Office is not working. Action: Verify that IP Office is operational. If so, follow standard
troubleshooting procedures for IP Office.
•
No LAN connection at the access point or the IP Office. Action: Verify the IP Office
connection to LAN and all access points.
• The wireless phone cannot locate the IP Office. Action: IP address configuration of IP
Office is wrong or missing.
• No Net Access
This indicates one of the following:
•
Cannot authenticate/associate with access point. Action: Verify the access point
configuration.
• Incorrect WEP settings. Action: Verify that all the WEP settings in the wireless phone,
match those in the access points.
• No Net Found/No APs
This indicates one of the following:
•
No radio link. Action: Verify that the access point is turned on.
• No SSID - Autolearn not supported (or) incorrect SSID. Action: Verify that the SSID of the
wireless LAN and enter or Autolearn it again if required.
• AP Does not suppot appropriate data rates. Action: Check the access point configuration
against the configuration documentation for the access point.
•
Out of range. Action: Try getting close to an access point. Check to see if other wireless
phones are working within the same range of an access point. If so, check the SSID of
this wireless phone.
• Incorrect security settings. Action: Verify that all the security settings match those of the
access point.
• No Net Found
The phone cannot find a suitable access point. The MAC address and signal strength of the
"best" non-suitable access point are also shown. Action: Check that the phone and the access
point SSID and security settings match.
•
No Reg Domain
Regulatory Domain not set. Action: Configure the Regulatory Domain of the wireless phone.
• No SSID
Attempting to run site survey mode without an SSID set. Action: Restart the phone and statically
configure the SSID through the Admin options.
• No SVP IP
The phone is configured for "static IP" and no valid AVPP has been entered. Action: Enter a valid
AVPP address.
• No SVP Response
The phone has lost contact with the AVPP. The IP address of the AVPP is also shown. Action:
This may be caused by bad radio reception of a problem with the AVPP. The phone will keep
3600 Series IP Phone Installation
IP Office 4.0 15-601082 Issue 05a (22nd May 2007)
Page 64