Avaya 3616 Installation And Configuration Manual
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Avaya 3616 Installation And Configuration Manual

Avaya 3616 Installation And Configuration Manual

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Avaya™ 3616/3626 Wireless IP Telephone
Installation and Configuration Guide
555-301-107
Issue 1
Part Number 72-1278-02
Revision A

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Summary of Contents for Avaya 3616

  • Page 1 Avaya™ 3616/3626 Wireless IP Telephone Installation and Configuration Guide 555-301-107 Issue 1 Part Number 72-1278-02 Revision A...
  • Page 2 Your Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: •...
  • Page 3 L’ AVAYA Voice Priority Processor è un dispositivo di reti LAN Ethernet che funziona con il punto d’accesso (Access Point) per fornire la qualità del servizio (QoS – Quality of Service) sulla rete LAN wireless. Tutti i pacchetti di voce a e da i telefoni wireless di NetLink sono intercettati dal AVAYA...

  • Page 4: Table Of Contents

    Contacting Avaya Icons and Conventions 3616/3626 Wireless IP Telephone Overview..............7 Quick Start Guide System Diagram System Components The 3616/3626 Wireless IP Telephone ................ 11 Specifications The Display Avaya Call Server Configuration................. 14 Configuring a Standalone Station Configuring an Associated Station 3616/3626 Wireless IP Telephone Configuration ............
  • Page 5 3616/3626 Wireless IP Telephone Installation and Configuration Guide The Function Menu Testing a Wireless Telephone ..................30 Certifying the 3616/3626 Wireless IP Telephones ..........31 10.1 Site Certification 10.2 Site Survey Mode 10.3 Solving Coverage Issues Software Maintenance ....................34 11.1...

  • Page 6: About This Document

    3616/3626 Wireless IP Telephone Installation and Configuration Guide 1. About This Document This document explains how to configure and maintain the 3616/3626 Wireless IP Telephone with an ™ ® Avaya Call Server (such as an Avaya MultiVantage on a DEFINITY Server SI or an Avaya S8100 Media Server with CMC1 Media Gateway).

  • Page 7: 16/3626 Wireless Ip Telephone Overview

    3. The Avaya Call Server must be connected to your network and completely operational. 4. The Avaya Voice Priority Processor, which controls the QoS on the wireless LAN for the Wireless Telephones, must be on the same subnet as the Wireless Telephones and have the proper versions of software.

  • Page 8: System Diagram

    3616/3626 Wireless IP Telephone Installation and Configuration Guide System Diagram The following diagram shows the components residing on a network with the Avaya Call Server, access points (APs), and wireless LAN Ethernet Switched Hub: access point Avaya Voice Priority Processor...

  • Page 9: System Components

    The Avaya Voice Priority Processor is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All packets to and from the 3616/3626 Wireless IP Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as they are routed to and from the Avaya Call Server.
  • Page 10 Ethernet switches, routers, VLANs and/or multiple subnets. However, in such networks, it is possible for the Quality of Service (QoS) features of the Avaya Voice Priority Processor to be compromised and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.

  • Page 11: The 3616/3626 Wireless Ip Telephone

    3616/3626 Wireless IP Telephone Installation and Configuration Guide 3. The 3616/3626 Wireless IP Telephone Specifications Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS) Transmit data rate up to 11 Mb/s Radio QoS SpectraLink Voice Priority (SVP)

  • Page 12: The Display

    Wireless Telephone display. The Wireless Telephone will emulate the 4606 display handling. Certain characters may be used by the Avaya Call Server that are not implemented in the Wireless Telephone such as definable and special characters.

  • Page 13: Audio Features

    The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the Avaya 4606. Note, however, that the Wireless Telephone will indicate line numbers based on the order line assignments are received from the Avaya Call Server, regardless of which button the line is assigned to during system administration.

  • Page 14: Avaya Call Server Configuration

    3616/3626 Wireless Telephone or the desk station. Configuring a Standalone Station To configure a 3616/3626 Wireless Telephone as a stand-alone station, you must add a station on the Avaya Call Server for the 3616/3626 Wireless Telephone.

  • Page 15: Configuring An Associated Station

    Installation and Configuration Guide Configuring an Associated Station To configure a 3616/3626 Wireless Telephone as an associated station, you must add a station on the Avaya Call Server for the 3616/3626 Wireless Telephone and then associate that station with a desk station.

  • Page 16: 16/3626 Wireless Ip Telephone Configuration

    3616/3626 Wireless IP Telephone Installation and Configuration Guide 5. 3616/3626 Wireless IP Telephone Configuration The Wireless Telephone can be automatically configured for IP address and/or ESSID by enabling DHCP and/or ESSID Learning, respectively. If any of the Wireless Telephone’s default settings need to be changed, the following procedure should be followed.
  • Page 17 3616/3626 Wireless IP Telephone Installation and Configuration Guide Admin Menu Items Level Level IP Address Use DHCP Static IP Phone IP TFTP Server IP OAI Server IP Default Gateway Subnet Mask Call Server IP Call Server Port AVPP IP Static Entry...
  • Page 18 – the IP address of the Avaya Voice Priority Processor. If using Static IP configuration, this AVPP IP is simply the IP address of the Avaya Voice Priority Processor. Note that the Avaya Voice Priority Processor must be statically configured to have a permanent IP address. If DHCP is being used, the Wireless Telephone will try the following, in order: the DHCP option 151, then a DNS lookup of “SLNKSVP2”...
  • Page 19 3616/3626 Wireless IP Telephone Installation and Configuration Guide ESSID Select the option that will enable the Wireless Telephone to acquire APs with the correct ESSID (Extended Service Set ID, aka SSID) each time it is turned on. Note about Automatic Learn options: Broadcast ESSID must be enabled in the access points for ESSID learning to function.

  • Page 20: License Management

    License Management License Management lets you select the VoIP protocol that your site is licensed to download and run. The CCMS Protocol to use for the 3616/3626 Wireless Telephones requires License Management selection . Any other protocol will cause the Wireless Telephone to malfunction.
  • Page 21 3616/3626 Wireless IP Telephone Installation and Configuration Guide * By default, WEP options are off. If WEP is desired, options must be set in the Wireless Telephone that match those set in the APs. Set each of these options to match exactly the settings in your APs.
  • Page 22 Each 3616/3626 Wireless Telephone must have a password entered into it that matches the Station Security Code administered in the Avaya Call Server. This password can be up to 7 digits. If the Call Server has no password, leave this option blank.

  • Page 23: User-Defined Preferences

    3616/3626 Wireless IP Telephone Installation and Configuration Guide User-defined Preferences The following user-defined preferences are also covered in the 3616/3626 Wireless IP Telephone user guide. The system administrator can refer to this list for more information about customizing Wireless Telephone settings.

  • Page 24: License Management

    1. Download the latest 3616/3626 Wireless IP Telephone – IP software from http://www.spectralink.com/service/software.html Place the latest version of the 3616/3626 Wireless IP Telephone code on the TFTP Server and ensure the TFTP Server is started. The three files that are needed must be named slnk_cfg.cfg, pd11ccc.bin, and phintl24.bin.
  • Page 25 Upon completion of the update process, the handset will re-boot with the new firmware. Register the Wireless Telephone with the Avaya Call Server and properly configure the handset with the appropriate extension and password.

  • Page 26: Avaya Call Server Integration Factors

    + a character that corresponds to the administered button. CODECs The 3616/3626 Wireless IP Telephone is only compatible with the G.711 codec at this time. If the wrong codec is issued, there will be no voice path. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information.

  • Page 27: Extension Override

    Avaya Voice Priority Processor, and Avaya Call Server. Extension Override The Avaya Call Server will detect when a Wireless Telephone tries to register with the same extension as any telephone that is already registered to that extension. If this happens, the Wireless IP Phone will...

  • Page 28: Feature Programming

    Note that assigned lines can be accessed by the key sequence + a digit, where the digit is the LINE order in which the line has been received from the Avaya Call Server. This is true regardless of which button is associated with the line. 555-301-107, Issue 1...

  • Page 29: The Function Menu

    The off-hook Function Menu displays the features on the Wireless Telephone that have been programmed into the Call Server for use by the Wireless Telephone. Display the Function Menu on the 3616/3626 Wireless Telephone by pressing Power On / Start Call and then press .

  • Page 30: Testing A Wireless Telephone

    The extension number should be replaced by Power On / Start Call information from the Avaya Call Server and you should hear dial tone. Place a call and listen to the audio quality. End the call by pressing the key.

  • Page 31: Certifying The 3616/3626 Wireless Ip Telephones

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to an Avaya engineer.

  • Page 32: Detect Overlap Or Conflicts

    3616/3626 Wireless IP Telephone Installation and Configuration Guide • YY is the power level in dBm at which this Wireless Telephone heard the associated access point. Although shown as a positive number, YY represents negative dBm and lower numbers represent stronger signals. For example, a displayed value of 40 indicates 40dBm, and is therefore a stronger signal then a display of 50 (which indicates –50dBm).

  • Page 33: Solving Coverage Issues

    3616/3626 Wireless IP Telephone Installation and Configuration Guide 10.3 Solving Coverage Issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs. 555-301-107, Issue 1...

  • Page 34: Software Maintenance

    Power On / Start Call Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site). 11.1 Upgrading Wireless Telephones After software updates are obtained from Avaya, they must be transferred to the appropriate location in the LAN to update the code used by the Wireless Telephones.

  • Page 35: Download Failure Or Recovery Messages

    3616/3626 Wireless IP Telephone Installation and Configuration Guide Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Wireless Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads.

  • Page 36: Troubleshooting Wireless Telephone Problems

    There may also be incorrect programming of the AP. See the Configuration Note for the AP in use at the site. If the Avaya Call Server registration fails, note any error messages on the display including which line icons are active. This information will help with the problem resolution.

  • Page 37: Wireless Telephone Status Messages

    3616/3626 Wireless IP Telephone Installation and Configuration Guide 12.3 Wireless Telephone Status Messages Wireless Telephone status messages provide information about the 3616/3626 Wireless IP Telephone's communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 38 3616/3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action Charge Complete The Wireless Telephone is now fully No action needed charged Checking Code Wireless Telephone is contacting the None, this message should only last TFTP Server to determine if it has a for approximately one second.
  • Page 39 Doing so may require the phone to be returned to Avaya to be recovered. Duplicate IP The Wireless Telephone has detected If using DHCP, check that the...
  • Page 40 IP, but no administered in the Avaya Call response to the Server. GRQ/RRQ The Avaya Call Server is not working Verify that the Avaya Call Server is process) operational. If so, follow standard The No Call Server troubleshooting procedures for the message may Avaya Call Server.
  • Page 41 Installation and Configuration Guide Message Description Action No SVP Response The Avaya Voice Priority Processor is This may be caused by bad radio not responding to requests from the reception or a problem with the Wireless Telephone. Avaya Voice Priority Processor. The...
  • Page 42 Trying The phone is attempting to register None. This display is a progress with the Avaya Call Server at IP indicator, and may not appear long xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx enough to recognize during a normal check-in.
  • Page 43 3616/3626 Wireless IP Telephone Installation and Configuration Guide Index Push-to-talk, 23 Access point Regulatory Domain, 20 Coverage, 33 Restore Defaults, 20 Coverage test, 31 Ring type, 23 Overlap, 33 Signal strength, 31 Access point, description, 9 Site Certification, 31 Automatic Learn, 19...

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