Call Logging Applications - Avaya 4600 Series Installation Manual

C all Logging Applications
3 7 B
A wide range of 3rd -party applications exist to provide call logging and accounting for telephone
systems. The IP Office has a number of options for providing call details to those applications.
•
Call Detail Records (CDR)
IP Office 3.1 and higher supports the sending of CDR records via TCP or UDP to an IP address.
A range of common CDR record formats are supported. This option is configured within the IP
Office itself.
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Delta Server SMDR Output
This application receives call information from the IP Office systems which it then shares with
other applications. The Delta Server does not require a license in the IP Office configuration.
Only one Delta Server can be used with each IP Office system. The Delta server can be
configured to output a call log of all calls made and received by the IP Office system. The Delta
sever send these records to an SMDR file stored on the PC and which can then be accessed by
3rd-party call logging applications. The Delta Server can also send SMDR records to a remote IP
address.
Installation Manual
IP Office 3.2 15-601042 Issue 14b (13th November 2007)
System Overview
Page 45