Popping External Applications - Avaya IP Office 3.2 Applications Installation & Administration Manual

Applications Installation & Administration

Popping External Applications

Overview
Phone Manager Pro can be set to pop an external application whenever an incoming call arrives. The
Phone Manager application 'Pops' to the front and becomes the foreground application.
In addition to starting an external application, Phone Manager Pro also passes some basic call data to
that external application. The data passed is:

Calling Party
The number of the calling party if available.

Called Party
Usually the number of the Phone Manager Pro extension.

Tag
Any name or other information associated with the call. Phone Manager and SoftConsole can be
used to add a tag to a call before it is made or transferred.

Account Code
Any account code matched against the Caller ID of the call in the IP Office configuration
directory.

Display Text
Similar to the text string shown on display phones by IP Office when calls ring.
The content management packages that have been tested are:

ACT! 6.0 and 7.0

Goldmine 6.0 and 6.7

Maximizer 7.5 Enterprise

Microsoft Outlook (2000, 2003 and XP).
Screen popping requires the selected application to be running with the appropriate database at the
same time as Phone Manager Pro.
The option Pop External Application is a special option that allows the passing of call data from Phone
Manager Pro to a custom application.
The screen pop action is based on calling number (ICLID) matching. Screen popping on DDI/DID can be
enabled. For more information, see Screen Pop on DDI.
Page 60
15-601133 Issue 1 (7 June 2006)
Applications Installation & Administration Manual
IP Office 3.2