Troubleshooting - Avaya 4620 Series User Manual

Troubleshooting

This section details the most common problems an end user might encounter and suggested resolutions:

Phone does not activate when connected for the first time:
Unless your system administrator has already initialized your phone, you may experience a delay
of several minutes before it becomes operational. Upon plug-in, your phone immediately begins
downloading its operational software, its IP address and any special features programmed by
your system administrator from the server to which it is connected. Report any delay of more than
10 minutes to your system administrator.

Phone does not activate after a power interruption:
Allow a few minutes for re-initialization after unplugging, powering down the phone, server
problems, or other power interruption causes.

Display shows an error/informational message:
Most messages involve server/phone interaction. If you cannot resolve the problem based on the
message received, contact your system administrator for resolution.

SPEAKERphone does not operate:
Ask your system administrator if your SPEAKERphone has been disabled.

Characters do not appear on the display screen:

See "Phone does not activate when connected for the first time" above.

Check all lines into the phone to be sure it is properly connected.

Check the power source to be sure your phone is receiving power.

Perform the following test procedure: with the phone idle (on-hook), press and release
MUTE, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for
TEST). The display should indicate the self-test has started, then report if the test was
successful or failed. If nothing appears on the display, and the phone is receiving power,
your phone may need to be replaced.

If the above suggested solutions do not resolve the problem, reset or power cycle the
phone with your system administrator's assistance.

No dial tone:
Make sure both the handset and line cords into the phone are securely connected. Note that
there may be a slight operational delay if you unplug and reconnect the phone. If the problem
persists, contact your system administrator.

Phone does not ring:
To set your ringer volume to a higher level, press
your extension to test the above suggested solution.

All other IP problems:
Contact your system administrator.
SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial entries:
Dial button. Check that all call appearances (incoming/outgoing lines) are not already in use. If all
lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list:
You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry
before adding a new entry.
CALL LOG APPLICATION:

You cannot dial out after selecting a call log entry:
Check that all call appearances incoming/outgoing lines) are not already in use. If all lines are in
use, wait until a line is available to make your call.
4620 and 5620 Series User Guide
IP Office 4.0
Management and Troubleshooting
and . From another phone, place a call to
15-601081 Issue 4 (12th December 2006)
Page 47