System Highlights - Panasonic KX-TDA30 Installation Manual

1.1.1 System Highlights

1.1 System Highlights
1.1.1 System Highlights
Networking Features
This PBX supports the following networking features:
TIE Line Service
A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective
communications between company members at different locations.
Virtual Private Network (VPN)
VPN is a service provided by the telephone company. It uses an existing line as if it were a private line.
QSIG Network
QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of two or
more connected PBXs.
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into
IP packets and sent through this network. Automatic Rerouting of Calls via a Private IP Network to Public
Trunks is also available, in case of network difficulties.
Built-in Small Call Centre Features
An incoming call distribution group can be used as a small call centre with the following features:
Queuing Feature
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing
Time Table, which can be assigned for each time mode (day/lunch/break/night).
Log-in/Log-out
Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While
logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after
completing the last call (Wrap-up).
VIP Call
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Computer Telephony Integration (CTI) Features
Connecting a PC to a DPT, or connecting a CTI server to this PBX allows function of the PC, PBX and extension
to be integrated so that, for example, detailed caller information can be taken from a database and displayed
on the PC as a call arrives, or the PC can dial numbers for the extension automatically.
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration.
18 Installation Manual