General Troubleshooting; Error Messages; Chapter 3 Troubleshooting & Testing - Ioline FlexJet Service Manual

General troubleshooting

This section contains guidelines and testing procedures for resolving
basic operatioinal difficulties and diagnosing mechanical, electri-
cal and electronic processes. Chapter 4 also contains related repair
procedures.
If the system isn't functioning correctly, first determine which com-
ponent is causing the problem. Likely difficulties may involve:
} The computer
} The power cord or communication cables
} The apparel/marker design software
} The FlexJet printer
Changes to the computer operating system or the installation of new
peripherals or software can cause conflicts. If the problem appears to
be with the computer or apparel design software, consult the appro-
priate documentation or an Ioline dealer.
If the problem is with the FlexJet, begin by making sure power is on and
that the cable between the machines and the PC is connected correctly.
The information in this chapter begins with the simplest and most
common issues, and progresses to more complex and invasive trou-
bleshooting. If you are unable to resolve a problem after consulting
this manual, fill out the Diagnostic Record at the end of this chapter
then contact Ioline Customer Service.

Error messages

Error messages that are specific to the Ioline FlexJet are divided
into two catagories: Control Center software errors and LED codes.
Software errors present themselves on the computer screen and usu-
ally indicate a communication problem. LED codes are visible on the
keypad and can be a green light, a red light or a combination of both.
The keypad LED code table (Figure 19) is helpful for isolating the
cause of obvious external or communication problems. Comprehen-
sive information later in the chapter can help troubleshoot mechani-
cal and electrical difficulties. Errors caused by the operating system
or the plotting software should be resolved with the software author.
Chapter 3
Troubleshooting &
Testing