Requesting Service - Ioline FlexJet Service Manual

62 Ioline FlexJet Service Manual

Requesting service

If the suggestions and guidelines in this manual don't fix the prob-
lem, fill out the form below and contact Ioline Customer Service.
Diagnostic Record
n
What is the serial number for this unit? ______________
n
What is the logic board revision #? ______________
n
Name of dealer who sold the machine to you? ______________
n
What is the logic board revision #? ______________
n
Any lights on the logic board associated with this problem? Y / N
n
Any lights on the keypad associated with this problem? Y / N
n
Has the unit worked properly up to the point of this recent failure? Y / N
If yes, please describe them: _________________________________
n
Any communications or software problems? Y / N
If yes, please describe them: _________________________________
n
When the printer is first turned on—
} Does the carriage move smoothly?
} Does the fan come on?
n
With power off, slide the carriage from side to side.
} Does the carriage slide easily to each side?
} Is there more resistance to move the carriage:
n
Were all cable connections securely fastened to the logic board?
n
Was the power voltage within the tolerance?
n
Record the power supply voltage readings here:
TP6 (+30V) ____________
TP7 (+3.3V) ____________
TP8 (+5.0V) ____________
n
Were any encoders bad? If yes, which ones?
X motor ____
n
Please list any other problems. (Be specific about the nature of the problem
and the symptoms associated with it.
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
Left / Right / Equal
Y motor ____ Roll Feed motor ____
Y / N
Y / N
Y / N
Y / N
Y / N
Y / N