Service & Support; Getting Help - Ioline FlexJet Service Manual

58 Ioline FlexJet Service Manual
Service & support
Ioline has many years of experience working with designers, graders
and marker makers. Feel free to contact us if you have questions—or
to share information.

Getting help

Ioline is committed to providing the highest quality service and sup-
port to its customers. If you need assistance with an Ioline FlexJet, a
number of resources are available:
1. First, refer to this FlexJet User Guide and FlexJet Quick Start
Guide for answers to your specific questions.
2. Many detailed troubleshooting and repair issues are listed in
the FlexJet Service Manual, available upon request from Ioline
Customer Service.
3. Consult the support section of the Ioline Web site: www.ioline.
com . FlexJet users must have a User Name and Password to
log into the site. Please contact Ioline customer service to set up
your free account.
4. For additional assistance, contact your local dealer or Ioline
Customer Service. Contact information is listed under Customer
Service in this chapter.
Any warranty servicing of this product not specifically described
in this manual must be authorized in writing by Ioline Customer
Service. You may obtain service by calling or faxing Ioline Customer
Service. The technicians will help you determine the nature of the
problem. If factory repair is necessary, you will receive a RMA (Re-
turn Material Authorization). Please gather the information indicat-
ed on the next page before contacting Ioline or your dealer.
1. When returning a machine, carefully package the equipment
in its original container or packaging equivalent. You may
purchase shipping containers from Ioline by contacting Ioline
Customer Service. Ioline is not responsible for any damage
due to inadequate or improper packaging.
2. Carefully wrap and secure all items in the shipping container to
prevent damage. Seal the container and note the RMA number
near the address block.
3. Ship the container using FED-EX or another approved carrier.
COD shipments ARE NOT ACCEPTED. An Ioline representa-
tive will contact you prior to the start of work with an estimate
of repair cost. All repairs are warranted for 90 days.