palmOne Vision Smart Device Treo 650 User Manual page 254

Palm Desktop Software Does Not Respond to a Synchronization Attempt
As you complete the following steps, synchronize after each step. If the
synchronization is successful, you do not need to complete the remaining steps. If
the synchronization is not successful, continue to the next step.
1.
Verify that the USB sync cable is securely connected at all points (see
"Connecting Your Smart Device to Your Computer" on page 22).
2. Make sure that HotSync Manager is running:
Windows. Click the HotSync Manager icon
your computer screen and make sure Local USB is checked. If you don't
see the HotSync Manager icon
palmOne, and then select HotSync Manager.
Mac. Find the Palm folder on your Mac hard drive. Double-click the
HotSync Manager icon
panel, set Local Setup Port to palmOne USB.
3. Verify with your computer hardware vendor that your operating system
supports your internal USB Controller.
4. Perform a soft reset (see "Soft Reset" on page 232).
5. If problems persist and you're synchronizing through a USB hub, try
connecting the sync cable to a different USB port, or directly to your
computer's built-in USB port.
6. Uninstall the palmOne software.
242
, click Start, select Programs, select
in the Palm folder. In the Connection Settings
in the lower-right corner of
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