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Troubleshooting
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Summary of Contents for THOMSON TG585n v2
- Page 1 THOMSON TG585n v2 Wireless-n Multi-User ADSL2+ Gateway Setup and User Guide...
- Page 3 THOMSON TG585n v2 Setup and User Guide...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Securing Your Wireless Connection.............. 27 3.3.1 Configuring WPA-PSK Encryption ...................... 28 3.3.2 Configuring WEP Encryption ....................... 29 4 Saving Energy with Your Thomson Gateway ......31 5 Thomson Gateway Tools............33 UPnP ......................34 5.1.1 Accessing Your Thomson Gateway with UPnP ................. 35 5.1.2... - Page 6 6.2.2 Adding Rules for the Address-Based Filter ..................48 7 Troubleshooting ................ 51 Setup Troubleshooting.................. 52 General Thomson Gateway Troubleshooting ..........53 Wired Connection Troubleshooting .............. 54 Wireless Connection Troubleshooting ............55 Reset to Factory Defaults ................56 E-DOC-CTC-20090105-0001 v1.0...
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Page 7: About This Setup And User Guide
Example: On the File menu, click Open to open a file. Documentation and software updates THOMSON continuously develops new solutions, but is also committed to improving its existing products. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at www.thomson.net. - Page 8 About this Setup and User Guide E-DOC-CTC-20090105-0001 v1.0...
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Page 9: Installation
In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. -
Page 10: Before You Start
Installation Before you start DSL Service The DSL service must be activated on your telephone line by your service provider. Decoupling the voice and DSL signal As soon as the DSL service is activated two kinds of signals will be available on your telephone line: Voice signals DSL signals To ensure the sound quality of your phone calls, the DSL signal must be omitted from the telephone line... - Page 11 Installation Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC). Internet connection You may need the following connection details from your service provider: Your service provider’s method for connecting to the Internet (for example PPPoE) The VPI/VCI (for example 8/35) Your user name and password to connect to the Internet for PPP connections...
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Page 12: Installing Your Thomson Gateway
Thomson Gateway. This is the recommended way to install your Thomson Gateway. Manual Installation The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser. -
Page 13: Guided Installation
The Setup wizard will now guide you through the installation of your Thomson Gateway. At the end of the installation, the following screen appears: Select Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway GUI after closing the wizard. - Page 14 Setup my computer to connect your computer to the Thomson Gateway network. View Documentation to view a list of the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet.
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Page 15: Manual Installation
Proceed as follows: Take the DSL cable with the grey connectors. This cable is included in your box. Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway. If you are: Using a splitter, plug the other end of the cable into the Modem/ADSL out put of your splitter. -
Page 16: Configure The Thomson Gateway
Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side. Click Setup my Thomson Gateway. The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson Gateway. Click Next and follow the instructions. -
Page 17: Adding A New Computer To Your Network
Guided Installation, use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue. Manual Installation Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless... -
Page 18: Connecting A Computer Using The Ethernet Cable
Installation Connecting a Computer Using the Ethernet Cable Requirements Both your computer and Thomson Gateway must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable. -
Page 19: Thomson Gateway Basics
Thomson Gateway Basics Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour Thomson Gateway GUI Backing Up/Restoring your Configuration E-DOC-CTC-20090105-0001 v1.0... -
Page 20: Thomson Gateway Led Behaviour
Thomson Gateway Basics Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20090105-0001 v1.0... -
Page 21: Status Leds
Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device. Power LED Colour State Description Green Solid on Power on, normal operation... - Page 22 Thomson Gateway Basics Colour State Description Solid on No wireless activity, no security Blinking Wireless activity, no security Red/green Toggling Wireless client registration phase WLAN disabled Broadband LED Colour State Description Green Solid on DSL line synchronised Blinking Pending DSL line synchronisation...
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Page 23: Wps Button Led
Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page WPS Button LED... -
Page 24: Ethernet Leds
Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port... -
Page 25: Thomson Gateway Gui
Enter your user name and password and click OK. Thomson Gateway GUI appears. Access the Thomson Gateway via UPnP You can also access the Thomson Gateway GUI using the Internet Gateway Device (IGD) icon if your computer runs one of the following operating systems: Windows 7 Windows Vista... - Page 26 Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to configure the network services and Internet security settings of your Thomson Gateway. Home Network: Allows you to manage your local network. Help: Allows you to view context-related help information.
- Page 27 Tasks To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
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Page 28: Backing Up/Restoring Your Configuration
Thomson Gateway Basics Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. -
Page 29: Wireless Access
Your Wireless Client without WPS” on page Secure your wireless connection! Because you no longer need a physical connection, everyone who is within the range of your Thomson Gateway can access your network. If you do not protect your wireless network, the following could happen: People can use your connection to access the Internet. -
Page 30: Connecting Your Wireless Client Via Wps
Shortly press the WPS button on the Thomson Gateway: The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client. - Page 31 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually.
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Page 32: Connecting Your Wireless Client Without Wps
If none of your computers is connected to your network, connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are. The last option is to reset your Thomson Gateway (all your changes will be lost!) and reconfigure it. For more information, see “7.5 Reset to Factory Defaults”... -
Page 33: Securing Your Wireless Connection
We strongly recommend you to WPA-PSK. Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that don’t support a higher encryption level. -
Page 34: Configuring Wpa-Psk Encryption
Wireless Access 3.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. -
Page 35: Configuring Wep Encryption
Configuring WEP Encryption Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels. - Page 36 Wireless Access E-DOC-CTC-20090105-0001 v1.0...
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Page 37: Saving Energy With Your Thomson Gateway
The user switches off his computer at 20:00. There are no other devices connected to the Thomson Gateway. The Thomson Gateway switches to low power mode. This results in a considerable drop in the overall power consumption of the Thomson Gateway. - Page 38 Saving Energy with Your Thomson Gateway Example: If we use the same example as in the previous section, you can see that the Thomson Gateway is now able to further reduce the power consumption in periods where there is less action required from the Thomson Gateway (for example: no wireless devices connected, low user traffic,...).
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Page 39: Thomson Gateway Tools
Assigning a service (HTTP, FTP,...) to a Computer Dynamic DNS Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Thomson Gateway. For more information, contact your service provider. E-DOC-CTC-20090105-0001 v1.0... -
Page 40: Upnp
With UPnP: You can access the Thomson Gateway GUI without having to remember the address of the Thomson Gateway. For more information, see “5.1.1 Accessing Your Thomson Gateway with UPnP” on page You can connect/disconnect without having to open the Thomson Gateway GUI. -
Page 41: Accessing Your Thomson Gateway With Upnp
Windows 7/Vista If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. Thomson Gateway GUI appears. Windows XP If you computer runs Windows XP: Go to My Network Places. -
Page 42: Managing Your Internet Connection With Upnp
If you right-click the Internet Connection icon, you can connect/disconnect your connection to the Internet. Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “5.1.3 Configuring UPnP on the Thomson Gateway” on page E-DOC-CTC-20090105-0001 v1.0... -
Page 43: Configuring Upnp On The Thomson Gateway
Clear the Use UPnP check box, to disable UPnP. Click Apply. Extended Security If Extended Security is enabled only limited UPnP operation between the host and the Thomson Gateway is allowed: A local host is not allowed to connect/disconnect the Thomson Gateway Internet connection. You can... -
Page 44: Installing Upnp On Windows Xp
Thomson Gateway Tools 5.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel. - Page 45 Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
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Page 46: Assigning A Service (Http, Ftp
If your are running a server or an application that acts as a server (for example a HTTP server, internet game), the initial message will come from the internet and the Thomson Gateway has to decide to which computer he should forward the incoming message. - Page 47 Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the Thomson Gateway that if it receives requests for a specific game or application, it has to forward these messages to a specific computer.
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Page 48: Dynamic Dns
Thomson Gateway Tools Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. -
Page 49: Internet Security
Internet Security Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall Parental Control E-DOC-CTC-20090105-0001 v1.0... -
Page 50: Firewall
Internet Security Firewall Introduction The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. Changing the security level... -
Page 51: Parental Control
Internet Security Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can... - Page 52 “6.2.2 Adding Rules for the Address-Based Filter” on page Option 2: address-based filter only Take this option if content filtering is not available on your Thomson Gateway or you don’t want to use it. To configure address-based filtering: Browse to the Thomson Gateway GUI.
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Page 53: Configuring The Content-Based Filter
Internet Security 6.2.1 Configuring The Content-based Filter Accessing the configuration page Proceed as follows: Browse to the Thomson Gateway GUI. On the Toolbox menu, click Parental Control. On the Navigation bar, click Configure. Under Content-Based Filtering you can change the settings of the content-based filter. -
Page 54: Adding Rules For The Address-Based Filter
Deny access to a specific web site Proceed as follows: Browse to the Thomson Gateway GUI. On the Toolbox menu, click Parental Control. Make sure the Use Address-Based Filter check box is selected. Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box. - Page 55 Redirect box. Click Add. Redirect all web sites Proceed as follows: Browse to the Thomson Gateway GUI. On the Toolbox menu, click Parental Control. Make sure the Use Address-Based Filter check box is selected. Type “*” in the Web Site box.
- Page 56 Internet Security E-DOC-CTC-20090105-0001 v1.0...
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Page 57: Troubleshooting
If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider. Topics This chapter describes the following topics: Topic Page Setup Troubleshooting General Thomson Gateway Troubleshooting Reset to Factory Defaults E-DOC-CTC-20090105-0001 v1.0... -
Page 58: Setup Troubleshooting
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system. No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. -
Page 59: General Thomson Gateway Troubleshooting
Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway. The Thomson Gateway is turned on via the push button or rocker switch on the back panel. The Broadband LED does not light up Make sure that: The DSL cable is correctly connected. -
Page 60: Wired Connection Troubleshooting
Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. -
Page 61: Wireless Connection Troubleshooting
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance. Make sure that the wireless client adapter is enabled (message like “radio on”). -
Page 62: Reset To Factory Defaults
Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. - Page 63 Push the Reset button until the Power LED lights red - this will take about 7 seconds. Release the Reset button. The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. E-DOC-CTC-20090105-0001 v1.0...
- Page 64 Troubleshooting E-DOC-CTC-20090105-0001 v1.0...
- Page 66 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www.thomson.net © THOMSON 2010. All rights reserved. E-DOC-CTC-20090105-0001 v1.0.