Voice Quality And Infrastructure; Searching For Service Information - Gigaset S540 IP User Manual

Voice quality and infrastructure

With your Gigaset S450 IP you have the
opportunity to make calls with good voice
quality via VoIP.
However, your phone's performance with
VoIP – and therefore the voice quality –
also depends on the properties of the
entire infrastructure.
The following VoIP provider components
are just some of the things that can influ-
ence performance:
u
Router
u
DSLAM
u
DSL transmission line and speed
u
Connection paths over the Internet
u
If necessary, other applications that
also use the DSL connection
In VoIP networks, the voice quality,
amongst other things, is influenced by the
"quality of service" (QoS). If the entire
infrastructure demonstrates QoS, voice
quality is better (fewer delays, less echo-
ing, less crackling etc.).
If, for example, the router does not have
QoS, then the voice quality is not as good.
Please see the specialist documentation
for further information.
Notes:
You should observe the following for good
voice quality:
– When making calls using VoIP, avoid
performing other Internet activities
(e.g. surfing the Internet).
– Irrespective of the codec used and the net-
work capacity utilisation, note that voice
delays can occur. Therefore, allow your
VoIP calling partner to finish speaking.
Do not interrupt him or her.
Searching for service
information
You may need the service information of
your phone (base station and handset) for
Customer Services.
Base station service information
Precondition: You are conducting an
external call. The connection has been
established for at least 8 sec.
¢
Service Info
§Options§
Confirm selection with
The following information is displayed:
Serial number of the base station (RFPI)
1:
Serial number of your handset (IPUI)
2:
3: Informs the service employees of the
base station settings (in hex diagram),
e.g. the number of registered handsets,
repeater mode. The last 4 digits indicate
the number of operating hours (hexadeci-
mal).
4: Variant, version of the firmware (digits 3
to 5).
Gigaset.net number of your phone.
5:
With this number you can call a service
employee over the Internet without need-
ing to be registered with a VoIP provider.
This means that he/she can test online
connections and VoIP telephony irrespec-
tive of the VoIP provider.
Service information of the handset
In the handset idle status:
Open the menu by pressing v
¤
Press the following keys one after the
other: *#QL#
The following information is displayed via
the handset:
Serial number (IPUI)
1:
2: Number of operating hours
3: Variant, version of handset software
Appendix
.
§OK§
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