Troubleshooting (Continued) - Lorex ECO 2 Instruction Manual

Troubleshooting (Continued)

Error
• There is no picture • Monitor/TV not detected by DVR • Power off the monitor/TV and DVR. Power on the
on monitor/TV after
connecting it to the
DVR
• Input channel for DVR not
selected on monitor/TV
• Video cable is loose or has
become disconnected
• Video-out resolution has been
set to the incorrect setting
• Mouse not detected • Mouse cable is not firmly
by system connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture • Camera cables are loose or
on selected channels have become disconnected
/ camera picture is
not being displayed
• The image on the • Audio cables are loose or have
DVR appears, but been disconnected
does not have sound
• Volume on external speakers
(not included) is low or off
• The system beeps
at startup
• The system beeps • Motion detection is enabled and
during motion the alarm buzzer is activated
detection
• I am not receiving • Email notification is disabled
email notifications
• Default setting is disabled, but
you have not entered your own
SMTP information
Possible Causes Solutions
monitor/TV, and then power on the DVR
• On the monitor/TV, select the input channel the
DVR is connected to
• Check the video cable connection to the DVR and
monitor/TV

• Press and hold the button on the front panel of
the DVR until the DVR restarts. The DVR will reset to
the default resolution (1024x768)
• Firmly connect the mouse cable to the USB Mouse
port on the front panel
• Power off the system (disconnect power cable).
Firmly connect a USB mouse to the USB Mouse port
on the front panel of the system. Reconnect the
power cable to the DC 12V port on the rear panel.
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system
and at the camera
• Try moving the camera to another channel or use
another cable
• Check the AUDIO Input connections to the DVR
• Increase volume on external speakers (not
included)
• The beep at startup is normal
• Open the Main Menu and click System>Motion. In
the Buzzer drop-down, select Off. Click apply
• Ensure you have configured email notification. For
details,see "Setting up Email Notification" on
page 42.
• If you want to use your own SMTP server, deselect
the Default box, and enter your SMTP Server
address, Port, User name, and Password in the
respective fields
Troubleshooting
135