Chris-Craft 32 Launch (RJ) Owner's Manual page 161

Appendix A
Appendix A Warranty Information
CHRIS-CRAFT CUSTOMER PROBLEM RESOLUTION
If a customer experiences a problem with a Chris-Craft Product:
They should maintain written record of events (the problem, related conversations/with whom,
important dates, etc.), as well as any supporting documents (invoices, work orders, etc.), and take
the following steps:
1. Discuss the matter with the appropriate department manager at the dealership (e.g. Service
Manager, Parts Manager, etc.). Explain exactly what the problem/cause is and ask what action will be
taken to resolve it. The Department Manager may find it necessary to contact Chris-Craft on behalf of
the customer in order to find a resolution.
If the matter remains unresolved after a reasonable amount of time:
2. Discuss the matter with the Dealer Principal (usually the owner or co-owner of the dealership).
Explain what has occurred including the problem and the subsequent discussion with the Department
Manager.
If the matter remains unresolved:
3. Contact the Chris-Craft Customer Service Department at:
Chris-Craft Corporation
Customer Service Department
8161 15th Street East
Sarasota, FL 34243
(941) 351-4900
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