Logging In To An Acd Group - 3Com VCX Manual

Logging In to an ACD Group

When your administrator gives you your ACD group membership information, you can
log in to your ACD group (or groups if you have been assigned membership in multiple
groups). You must be logged in to an ACD group to receive calls for that group.
ACD No
Type Members
Least
Call Go to call
Count(L coverage
CC)
Calling Go to call
Group coverage
ACD Group calls routed to a call coverage point always go to the point configured for
the ACD Group, not to the point configured for (or by) the ACD Group member (that is,
the member's personal callcoverage point). If the member has Do Not Disturb
enabled, personal (non-ACD Group) calls go to the call coverage point. However,
ACD Group calls always ring on a member's phone, regardless of the Do Not Disturb
setting.
If your telephone is part of a bridged extension, see ACD Groups and Bridged Line
Calls for additional information.
You must be logged in to your VCX system account before you can log in to a ACD
group. If you are not logged in to the VCX system, which requires password
authentication, you cannot log in to an ACD group. Seen the overview section for your
Members
Agent
logged
Ranks
out
Agent
with the
lowest
number
of
absolute
Wait for calls
somebod answered
y logs in , since
till Time the
out beginning
of the
oldest
active
shift, gets
the next
call
Wait for All Agent
somebod
phones
y logs in ring
till Time regardles
out s of rank
Call
Members Override
busy Total
Timeout
Queues
this call
and waits
for
Go to Call
somebod
Coverage
y to get
free till
total
timeout
Queues
this call
and wait
for
Go to Call
someone
Coverage
to get free
or if
timeout
reached
Total
Timeout
Go to Call
Coverage
Go to Call
Coverage