Logging In To A Hunt Group - 3Com VCX Manual

78 C 6: S
HAPTER TANDARD
Table 6 Hunt Group Behavior
Condition
No members
All members logged out
All members busy
All members available
Total timeout reached
Logging In to a Hunt
Group
F
EATURES
to the hunt group's default call coverage point. The administrator can
configure the call coverage point to be:
A voice mailbox
■
Another hunt group
■
An individual extension
■
An Auto Attendant number
■
An external telephone number
■
Ask your administrator for information on timeout values and your hunt
group's default call coverage point.
Table 6 summarizes how the three hunt group types route incoming calls.
Linear Hunt Group
Result
Go to call coverage.
Go to call coverage.
Go to call coverage.
Route call to first member
in the list.
Go to call coverage.
Hunt Group calls routed to a call coverage point always go to the point
configured for the Hunt Group, not to the point configured for (or by) the
Hunt Group member (that is, the member's personal call coverage point).
If the member has Do Not Disturb enabled, personal (non-Hunt Group)
calls go to the call coverage point. However, Hunt Group calls always ring
on a member's phone, regardless of the Do Not Disturb setting.
When your administrator gives you your hunt group membership
information, you can log in to your hunt group (or groups if you have
Circular Hunt Group
Result
Go to call coverage.
Wait for a member to log
in or until total timeout
reached.
Wait for a member to
become available or until
total timeout reached.
Route call to the member
following the member to
whom the last call was
routed.
Go to call coverage.
Calling Group
Result
Go to call coverage.
Go to call coverage.
Queue the call and wait
for an available member
or until total timeout
reached.
Ring all member phones.
Go to call coverage.