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Cisco 501G Administration Manual

Cisco 501G Administration Manual

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ADMINISTRATION
GUIDE
Cisco Small Business Pro
IP Phones Models 501G, 502G, 504G, 508G, 509G,
525G, and WIP310

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Summary of Contents for Cisco 501G

  • Page 1 ADMINISTRATION GUIDE Cisco Small Business Pro IP Phones Models 501G, 502G, 504G, 508G, 509G, 525G, and WIP310...
  • Page 2 Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks;...

  • Page 3: Table Of Contents

    Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a SPA500 Series IP Phone Configuring Call Pickup and Busy Lamp Field Configuring Speed Dial Configuring Unused Line Keys for Call Park on the SPA525G (MetaSwitch)26 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 4 Contents Configuring Unused Line Keys to Access Services (SPA525G) Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone 28 Configuring Extensions Chapter 3: Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Configuring the Phone Name...
  • Page 5 Configuring Extension Mobility with a BroadSoft Server Chapter 4: Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Over TCP SIP Proxy Redundancy Configuring Survivable Remote Site Telephony (SRST) Support RFC3311 Support Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 6 Secure Call Indication Tone Ensuring Voice Quality Supported Codecs Bandwidth Requirements Factors Affecting Voice Quality Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, and PPPoE Information Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 7 Chapter 7: Configuring Regional Parameters and Supplementary Services 129 Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Example 1: Normal Ring Example 2: Distinctive Ring (short,short,short,long) Example 1: Dial Tone Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 8 Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Syntax for the Interdigit Short Timer Editing Dial Plans on the IP Phone Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 9 LED Script Examples LED Pattern Appendix B: SPA and Wireless IP Phone Field Reference Info Tab System Information Product Information Phone Status Ext Status Line/Call Status Downloaded Ring Tone System Tab System Configuration Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 10 Outbound Call Codec Selection Codes Time (SPA525G Only) Language (SPA525G only) Miscellaneous Phone Tab General Line Key Miscellaneous Line Key Settings Line Key LED Pattern Supplementary Services Ring Tone (SPA500 Series) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 11 Call Forward Speed Dial Supplementary Services Web Information Service Settings (SPA525G) Audio Volume Screen (SPA525G) Attendant Console Tab (SPA500 Series) General Unit 2 Attendant Console Status SPA525G-Specific Tabs Wi-Fi Bluetooth (SPA525G) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 12: Cisco Spa500 Series And Wip310 Ip Phone Administration Guide

    Contents Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 13: Chapter 1: Getting Started

    Using IVR on the SPA501G IP Phone, page 17 Overview of the Phones The Cisco SPA500 Series and Wireless-G IP Phone family is a line of full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. They provide all the features of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail.

  • Page 14: Cisco Spa500S Attendant Console

    Getting Started Cisco SPA500S Attendant Console The Cisco SPA500 Series and Wireless-G IP Phone family includes the models shown in the following table: Model Screen Lines Softkeys Navigation Button SPA501G Paper labels 4 fixed (forward, cancel, conference, and transfer) SPA502G...

  • Page 15: Network Configurations

    IP PBX system that supports SIP. The SPA500 Series IP phones can be used as part of a Cisco SPA9000 Voice System phone network, a SIP network, or as part of the Cisco Unified Communications 500 Series for Small Business.

  • Page 16: Cisco Spa9000 Voice System

    Public Switched Telephone Network (PSTN) to support legacy phone lines. The SPA400 also provides local voice mail service. When you use Cisco SPA500 Series and Wireless-G IP Phones with the Cisco SPA9000 Voice System, the following additional phone features are available: •...

  • Page 17: Cisco Unified Communications 500 Series For Small Business

    1. Set up your IP network. 2. Configure the wireless network (required for SPA525G and WIP310). 3. Install and configure the call control system, such as such as a SPA9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX.

  • Page 18: Upgrading Firmware

    Cisco.com to your PC desktop and run the upgrade from your PC by double-clicking the executable file. Your computer must be on the same network as the Cisco SPA500 Series and Wireless-G IP Phone. SPA525G •...

  • Page 19: Determining Your Ip Address

    Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address: SPA501G: Press the Setup button. STEP 1 In the IVR menu, enter 110, then press #. The IP address is recited. STEP 2 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 20: Downloading The Firmware

    STEP 3 Downloading the Firmware Requires a Cisco.com user ID and password. NOTE Direct your browser to the following URL: http://www.cisco.com/public/sw- STEP 1 center/index.shtml. Search to locate your product. STEP 2 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 21: Installing The Firmware

    Turn off your WIP310 and connect it to your computer by using the USB cable. STEP 1 Double-click the executable file for the firmware upgrade (for example, double- STEP 2 click wip310-5-0-11.exe). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 22: Using The Web Administration User Interface

    You must be connected to the same network as your phone. For example, if you are connected to a VPN, you must first disconnect. If you are using the Cisco SPA500 Series IP Phones with the Cisco Unified NOTE Communications 500 Series for Small Business for Call Control, use Cisco Unified...
  • Page 23 Select button. STEP 3 Press the left arrow to ensure that Enable Web Server is set to On. STEP 4 Press the Select button to save this setting. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 24: Understanding Administrator And User Views

    To save changes on a web page, click Submit All Changes before switching NOTE between User and Admin Login or between basic and advanced views. Switching logins or views discards any unsubmitted changes. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 25: Understanding Basic And Advanced Views

    Enable the web UI and web administrator Security, Quality, and Network access Features.” • Set the Internet connection type to DHCP • Configure the syslog and debug servers • Enable VLAN and CDP Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 26 Extension numbers for line keys • Shared call (line) appearance • Enabling call conferencing, call forward, call transfer, and so on. • Select ring tones, audio input, and extension mobility settings Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 27 View and change parameters for Unit 1 and Unit 2 Attendant Console tab (applicable only to SPA500 Series IP Phones with Chapter 9, “Configuring the one or two SPA500S attendant consoles Cisco SPA500S Attendant attached) Console.” Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 28: Viewing Phone Information

    “Using the Web Administration User Interface” section on page 11), you can check the current status of the Cisco SPA500 Series or Wireless-G IP Phone by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status.
  • Page 29 Set the address of the primary Domain Name Server (DNS). Enter the address (use * to enter the “.” value), then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 30 Enable or disables access to the administrative (admin) login on the web interface. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 31: Chapter 2: Configuring Lines And Extensions

    • Configuring Extensions, page 31 Configuring Lines stations The Cisco SPA500 series and Wireless-G IP Phones (also called in this document) provide different numbers of lines depending on the phone model. See “Overview of the Phones” section on page 2 for more information.

  • Page 32: Configuring A Line

    Configuring Lines and Extensions Configuring Lines The Cisco SPA525G supports the “private hold” feature for MetaSwitch and NOTE BroadSoft. Users who have a shared line can press the “PrivHold” softkey, and the call can only be resumed by the user who placed the call on hold.

  • Page 33: Configuring Shared Line Appearance

    Horizontal first—The same LED to flashes with the second incoming call. (Optional) Under SCA Barge-In Enable, choose yes to allow users sharing call STEP 6 appearances to take over the call on a shared line. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 34: Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Spa500 Series Ip Phone

    Functions to Unused Lines on a SPA500 Series IP Phone You can configure unused or idle lines on a Cisco SPA500 Series IP Phone to interact with another phone line in the system. For example, if you have two idle lines on an assistant’s phone, you can configure those lines to show the status of a...
  • Page 35 Click Submit All Changes. After the phone reboots, the phone (in this example) STEP 6 should show the following color LEDs for the monitored lines: • Green: Available • Red: Busy • Red Fast Blink: Ringing Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 36: Configuring Speed Dial

    Enter the following string in the Extended Function field: fnc=sd;ext=400@$PROXY Using the following syntax: fnc=type;ext=extension#@$PROXY where: fnc: function sd: speed dial ext or usr: extension or user (the usr and ext keywords are interchangeable) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 37 01 through 10. In this example, 5 is used. domain.com: phone domain, usually the same as the “proxy” value in the Ext 1 tab. You can also use fnc=prk;sub=05@$PROXY to use this value. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 38: Configuring Unused Line Keys To Access Services (Spa525G)

    Disabled. b. Enter the following string in the Extended Function field: fnc=type where: • fnc: function • type: choose from the following: xml: pressing the line button accesses XML services. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 39: Configuring Line Key Led Patterns On The Cisco Spa500 Series Ip Phone

    RSS icon • weather: thermometer icon Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone You can customize the LED patterns for the line keys on the phone by entering letters for the color or pattern in the LED pattern fields.
  • Page 40 Appears when another station attempts an outbound call on this shared call appearance. (applicable only to Defaults to blank (c=r; p=d). shared call appearance) Local Ringing LED Appears when the call appearance is ringing. Defaults to blank (c=r;p=f). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 41 Indicates Call Back operation is currently active on this call. Defaults to blank (c=r;p=s). Click Submit All Changes. STEP 5 For more information on LEDs, see the “Creating an LED Script” section on page 175. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 42: Configuring Extensions

    • Subscriber Information—Chapter 4, “Configuring SIP, SPCP, and NAT.” • Audio (Codec) Configuration—Chapter 5, “Configuring Security, Quality, and Network Features.” • Dial Plan—Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.” Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 43: Chapter 3: Customizing Cisco Spa And Wireless Ip Phones

    Configuring Extension Mobility with a BroadSoft Server, page 67 Configuring Phone Information and Display Settings The web administration interface allows you to customize the phone and configure settings such as the phone name, background photo, logo, and screen saver. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 44: Configuring The Phone Name

    Under Call Feature Settings, enter the voice mail line number and phone extension STEP 4 in the Mailbox ID field. For example, 2101 indicates that the SPA400 voice mail server is configured on the SPA9000 Line 2, phone extension 101. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 45: Customizing The Startup Screen

    STEP 3 • Up to two lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) and escape code (%oa) between lines Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 46: Changing The Display Background (Spa500 Series)

    Enter the URL of the image file you want in the BMP Picture Download URL field. STEP 6 The URL must include the TFTP/HTTP server name (or IP address), directory, and filename, for example: tftp://myserver.mydomain.com/images/ downloadablebmppicture.jpg Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 47 If the HTTP Refresh Timer is set in the server’s response to BMP Picture Download URL, the phone downloads the picture from the link and displays it on the screen. The phone automatically retrieves the picture after the specified number of seconds. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 48: Configuring The Screen Saver

    The station time in the middle of the screen. • A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.” • A moving phone icon. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 49: Configuring The Lcd Contrast

    (if, for example, you chose a rotation of pictures). Click Submit All Changes. STEP 8 Configuring the LCD Contrast You can configure the LCD contrast on the SPA500 Series IP Phone. (Not applicable to the WIP310.) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 50: Configuring Back Light Settings (Spa525G)

    Under Screen, in the Back Light Enable field, choose yes to enable the screen STEP 4 back light. In the Back Light Timer field, enter the number of seconds of idle time that can STEP 5 elapse before the back light turns off. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 51: Configuring Linksys Key System Parameters

    Administration Guide for more details. • Multicast Address—Used by the SPA9000 to communicate with Cisco IP phones. Defaults to 224. 1 68. 1 68. 1 68:6061. (For the SPA501G, can be configured using the IVR. See the “Using IVR on the SPA501G IP Phone”...

  • Page 52: Enabling Anonymous Call And Caller Id Blocking

    In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6, STEP 5 depending on your phone model. Defaults to 1. Click Submit All Changes. STEP 6 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 53: Enabling Call Back

    Under Supplementary Services, under the type of call feature to enable, choose STEP 4 yes. • Call Park Serv—Enables call parking. • Call Pickup Serv—Enables call pickup. Click Submit All Changes. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 54: Enabling Call Transfer And Call Forwarding

    Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, in the CW Setting field, choose yes. STEP 4 Click Submit All Changes. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 55: Enabling Conferencing

    On the SPA525G, users can press the Ignore softkey to divert a ringing call to the NOTE forwarded destination. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 56: Enabling The Missed Call Shortcut

    You may want to disable or enable missed call logging per extension. For example, if you have set up a line to monitor another user’s line, you may want to disable missed call logging for the monitored line. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 57: Enabling Paging (Intercom)

    Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, under Paging Serv, choose yes. STEP 4 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 58: Configuring A Phone To Automatically Accept Pages

    Under Multiple Paging Group Parameters, enter the paging commands into the STEP 4 Group Paging Script box. The syntax is as follows: pggrp=multicast-address:port;[name=xxx;]num=xxx;[listen={yes|no}]]; Where: • IP address: Multicast IP address of the phone that will listen for and receive pages. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 59: Enabling Secure Call

    (Not applicable to the WIP310.) Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 60: Configuring Phone Features

    STEP 5 Configuring Ring Tones You can define up to ten ring tones for a SPA500 Series IP Phone. WIP310 ring tones are not configurable from the web administration interface. NOTE Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 61 60 seconds. The user ring tone names displayed on the phone LCD are derived from the ring tone file header file. The phone does not require rebooting after downloading a ring tone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 62: Configuring On-Demand Ring Tones (Spa525G)

    Creating and Uploading Ring Tones Using the Ring Tone Utility (SPA50XG only) To convert a file for use as a ring tone, use the Ring Tone Utility, available at: https://www.myciscocommunity.com/docs/DOC-6672 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 63 Click Browse and navigate to the directory on your computer where the source STEP 3 wav file is stored. Select the wav file and click Open. Click Load. STEP 4 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 64: Assigning A Ring Tone To An Extension

    Under Call Feature Settings, in the Default Ring field, choose from the following: STEP 4 • No Ring • 1 through 10 • User 1 • User 2 Click Submit All Changes. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 65: Configuring Rss Newsfeeds On The Spa525G Ip Phone

    • 5—Politics News (defaults to URL http:// rss.news.yahoo.com/rss/politics) Weather Choose which unit to display for weather information (Fahrenheit Temperature Unit or Celsius). Click Submit All Changes. The phone reboots. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 66: Configuring Audio Settings

    Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Audio Input Gain (dB), choose the item to configure. STEP 4 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 67: Enabling Wireless (Spa525G Only)

    Click Admin Login and advanced. STEP 2 Click the System tab. STEP 3 Under Bluetooth Settings, in the Enable BT field, choose yes. STEP 4 Click Submit All Changes. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 68: Enabling Sms Messaging

    Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging Enabling SMS Messaging These Cisco IP phones can receive and display text messages via SIP according to RFC3428. Users can receive text messages. WIP310 users can send receive text messages.

  • Page 69: Enabling The Web Server

    In the Enable Web Admin Access field, you can enable or disable local access to STEP 6 the Admin Login of the web UI. Defaults to yes (enabled). (For the SPA501G, can Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 70: Configuring Lightweight Directory Access Protocol (Ldap) For The Spa500 Series

    LDAP directory for a name, phone number, or both. (LDAP is not supported on the WIP310.) LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP- based databases, are supported. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 71 LDAP and cause the name defined in LDAP Corp Dir Name to appear in the phone’s Directory menu. Configure values for the fields in the following table and click Submit All Changes. STEP 8 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 72 Enter the password for the LDAP username. LDAP Search Base Specify a starting point in the directory tree from which to search. Separate domain components [dc] with a comma. For example: dc=cv2bu,dc=com Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 73 LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name (such as cn, sn, and telephoneNumber) • n—Display name • t—type • p—phone number For example: a=cn, n=Name;a=telephoneNumber,n=Phone,t=p; Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 74: Configuring Broadsoft Settings (Spa525G)

    Configuring BroadSoft Settings (SPA525G) Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 75: Configuring Synchronization Of Do Not Disturb And Call Forward

    Not Disturb or Call Forwarding settings are changed on the phone, changes are also made on the server; if changes are made on the server, they are propagated to the phone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 76: Configuring Xml Services (Spa525G)

    Click Submit All Changes. STEP 5 To configure the phone to connect to an XML application: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 77: Configuring Music On Hold

    Under Call Feature Settings, in the MOH Server field, enter the user ID or the URL STEP 4 of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted. Defaults to blank (no MOH). If used with a Cisco imusic Cisco SPA9000 Voice System, defaults to .

  • Page 78: Configuring Extension Mobility With A Broadsoft Server

    You must also configure the Extension Mobility parameters in the profile rule field Cisco Small Business IP Telephony Devices in the Provisioning tab. See the Provisioning Guide for more information. For more information on extension mobility and BroadSoft, see http:// www.broadsoft.com. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 79: Chapter 4: Configuring Sip, Spcp, And Nat

    Configuring SIP, SPCP, and NAT The Cisco SPA500 Series and Wireless IP Phones use the following protocols: • Session Initiation Protocol (SIP)—SPA500 Series, WIP310 • Cisco Smart Phone Control Protocol (SPCP)—SPA500 Series This chapter describes how to configure the phone protocols and other parameters.

  • Page 80: Sip Over Tcp

    SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as the transport protocol for SIP. This protocol is “guaranteed delivery”, which assures that lost packets are retransmitted. TCP also guarantees that the SIP packages are received in the same order that they were sent.

  • Page 81: Sip Proxy Redundancy

    DNS server. If configured, the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain, with their host names, priority, listening ports, and so on. The Cisco IP phone tries to contact the hosts in the order of their priority.

  • Page 82: Configuring Sip

    Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP SIP settings for the Cisco SPA500 Series and Wireless IP Phones are configured for the phone in general and for individual extensions. The following sections describe SIP configuration. Configuring SIP Parameters To configure general SIP parameters, including enabling CTI: Log in to the web administration interface.
  • Page 83 (non-compact) headers, the phone substitutes incoming headers with compact headers. If set to no, the Cisco IP phone uses normal SIP headers. If inbound SIP requests contain compact headers, the phone reuses the same compact headers when generating the response, regardless of this setting.
  • Page 84 The CTI interface allows a third-party application to control and monitor the state of a Cisco IP phone and, for example, initiate or answer a call by clicking a mouse on a...

  • Page 85: Configuring Sip Timer Values

    Defaults to .5 seconds. SIP T2 RFC 3261 T2 value, which is the maximum retransmit interval for non-INVITE requests and INVITE responses. Ranges from 0 to 64 seconds. Defaults to 4 seconds. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 86 Minimum registration expiration time allowed from the proxy in the Expires header or as a Contact header parameter. If the proxy returns a value less than this setting, the minimum value is used. Defaults to 1 second. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 87 SPA9000 waits for this length of time before retrying. (see Note below) If this interval is 0, the Cisco IP phone stops trying. This value should be much larger than the Reg Retry Intvl value. Defaults to 1200 seconds.

  • Page 88: Configuring Response Status Code Handling

    The retry interval when the last Subscribe request fails. Defaults to 10 seconds. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.

  • Page 89: Configuring Rtp Parameters

    Max RTP ICMP Err—Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature.

  • Page 90: Configuring Sdp Payload Types

    The NTP timestamp used in the SR is a snapshot of the Cisco IP phone’s local time, not the time reported by an NTP server. If the Cisco IP phone receives a RR from the peer, it tries to compute the Call Round Trip Delay...
  • Page 91 Not applicable to SPA525G. G726r32 Dynamic Payload G726r32 dynamic payload type. The default is 2. G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127. Defaults to 96. NOTE Not applicable to SPA525G. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 92 Not applicable to SPA525G. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32. G726r40 Codec Name G.726-40 codec name used in SDP. Defaults to G726-40. NOTE Not applicable to SPA525G. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 93: Configuring Sip Settings For Extensions

    Defaults to 3. RTP ToS/DiffServ ToS/DiffServ field value in UDP IP packets carrying RTP data. Value Defaults to 0xb8. RTP CoS Value [0-7] CoS value for RTP data. Defaults to 6. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 94 EXT SIP Port The external SIP port number. Auth Resync-Reboot If this feature is enabled, the Cisco IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no.
  • Page 95 Otherwise, select no. Defaults to yes. Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds.
  • Page 96 If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 97: Configuring A Sip Proxy Server

    Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Extension <number> tab. STEP 3 Configure the proxy and registration parameters for each extension. STEP 4 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 98 Select yes for SIP requests to be sent to the outbound proxy within a dialog. This field is ignored if: • Use Outbound Proxy is set to no • Outbound Proxy is blank Defaults to yes. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 99 The phone should have the primary and backup proxy server list via DNS SRV record lookup on the server name. It needs to know proxy priority; otherwise, it does not retry. Defaults to 3600 seconds. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 100: Configuring Subscriber Information Parameters

    Defaults to blank. Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 101: Configuring Spcp On The Spa525G

    Click Submit All Changes. STEP 5 Configuring SPCP on the SPA525G The SPA525G can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the SPA525G: Log in to the web administration interface.

  • Page 102: Configuring Spcp On The Spa50Xg

    Configuring SPCP on the SPA50XG Configuring SPCP on the SPA50XG The SPA50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the SPA50XG: Log in to the web administration interface.

  • Page 103: Nat Mapping With Session Border Controller

    The NAT mechanism used in the router must be symmetric. See “Determining Whether the Router Uses Symmetric or Asymmetric NAT,” on page Use NAT mapping only if the ITSP network does not provide a Session Border NOTE Controller functionality. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 104: Configuring Nat Mapping With Stun

    “Determining Whether the Router Uses Symmetric or Asymmetric NAT,” on page • You must have a computer running STUN server software. You can use a public STUN server or set up your own STUN server. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 105 NAT Keep Alive Enable: Choose yes (optional). Your ITSP may require the phone to send NAT keep alive messages to keep NOTE the NAT ports open permanently. Check with your ITSP to determine the requirements. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 106: Determining Whether The Router Uses Symmetric Or Asymmetric Nat

    Note that this address and port number has to be reachable from the Cisco IP phone. This port number appears on the output file name. The default port number is 514. The default output is named syslog.514.log (if port number was not specified).
  • Page 107 View the debug messages to determine if your network uses symmetric NAT. Look for the Warning header in REGISTER messages, for example, Warning: 399 Spa “Full Cone NAT detected.” Click Submit All Changes. STEP 10 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 108: Chapter 5: Configuring Security, Quality, And Network Features

    The purpose of this challenge is to restrict the SIP servers that are permitted to interact with the devices on the service provider network, which significantly increases the security of the VoIP network by preventing malicious attacks against the device. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 109: Sip Over Tls

    The IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 110: Srtp And Securing Calls

    SRTP and Securing Calls Secure Real-Time Transport Protocol (SRTP) is a secure protocol for transporting real-time data over networks. Cisco SPA500 Series and Wireless IP Phones use SRTP to securely send and receive real-time voice traffic from other phones and gateways.

  • Page 111: Secure Call Indication Tone

    Defaults to 397@-19,507@-19;15(0/2/0,.2/. 1 /1,. 1 /2. 1 /2) Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN. Cisco IP phones support several codecs. See: • “Supported Codecs” section on page 101 •...

  • Page 112: Supported Codecs

    Note that Cisco IP phones support voice codec priority. You can select up to three preferred codecs. The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled.

  • Page 113: Bandwidth Requirements

    Cisco recommends using the Cisco IP phones with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many data networking switches and routers. A QoS-enabled router prioritizes the packets going upstream to the ISP.

  • Page 114: Factors Affecting Voice Quality

    12–16 bits per sample. The compression algorithm plays a large role in determining the voice quality of the reconstructed speech signal at the other end. Cisco IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723.
  • Page 115 • Network jitter—The IP network can induce varying delay of received packets. The RTP receiver in Cisco IP phones keeps a reserve of samples to absorb the network jitter, instead of playing out all the samples as soon as they arrive. This reserve is known as a jitter buffer. The bigger the jitter buffer, the more jitter it can absorb, but this also introduces bigger delay.

  • Page 116: Configuring Voice Codecs

    Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The Cisco hardware design minimizes noise coupling. •...
  • Page 117 To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 118 Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See “Ensuring Voice Quality” section on page 100. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 119: Configuring Domain And Internet Settings

    STEP 5 Configuring Domain and Internet Settings Configuring Restricted Access Domains You can configure restricted access domains. If you enter domains, the Cisco IP phones respond to SIP messages only from the entered servers. Log in to the web administration interface.
  • Page 120 • Dynamic Host Configuration Protocol (DHCP): Configure the phone to receive an IP address from the network DHCP. Cisco IP phones typically operate in a network where a DHCP server assigns the device its IP address. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.

  • Page 121: Setting A Static Ip Address

    10MBps/Half 100Mbps/Duplex 100MBps/Half Click Submit All Changes. STEP 5 For the SPA501G, can be configured using the IVR. See the “Using IVR on the NOTE SPA501G IP Phone” section on page Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 122: Configuring Pppoe Settings

    STEP 1 Click Admin Login and advanced. STEP 2 Click the System tab. STEP 3 Configure the following fields: STEP 4 Parameter Description Host Name The host name of the phone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 123 The debug level from 0-3. The higher the level, the more debug information is generated. Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 124: Configuring Vlan Settings

    If you use a VLAN your IP phone voice packets are tagged with the VLAN ID. (This section is not applicable to the WIP310.) If you are using a Cisco switch, Cisco discovery protocol (CDP) is enabled (this is the default). CDP is negotiation-based and determines which VLAN the IP phone resides in.
  • Page 125 0-4095 (default 0). Value of the VLAN ID. The phone tags all the untagged frames coming from the PC (it will not tag frames with an existing tag). Click Submit All Changes. STEP 5 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 126: Chapter 6: Provisioning Basics

    VARs and service providers should refer to other documentation, depending on your configuration: Cisco SPA Provisioning Guide • (service provider login required) • Cisco SPA9000 Voice System Administration Guide • Service provider documentation Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 127: Provisioning Capabilities

    URL into the device. The Cisco IP phones accept profiles in XML format, or alternatively in a proprietary binary format, which is generated by a profile compiler tool, SIP Profile Compiler (SPC), available from Cisco.
  • Page 128 Navigate to profile rule. Enter the profile rule in the following format: STEP 3 protocol server[:port]/profile_pathname For example, to have the WIP310 provisioning done by the Cisco SPA9000 Voice System, enter: 192.168.2.64/cfg/generic.xml Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 129: Ip Phone Configuration Profiles

    <flat-profile> … </flat-profile>. The encapsulated elements specify values for individual parameters. The following is an example of a valid XML profile: <flat-profile> <Admin_Passwd>some secret</Admin_Passwd> <Upgrade_Enable>Yes</Upgrade_Enable> </flat-profile> Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 130: Obtaining The Spc Tool

    Provisioning Basics IP Phone Configuration Profiles The names of parameters in XML profiles can generally be inferred from the Cisco IP phones configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.

  • Page 131: General Purpose Parameters

    You can optionally require an admin password to reset the phone to factory NOTE defaults by setting the last line parameter to “yes.” Cisco SPA Provisioning If you are a service provider with a password, see the Guide. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 132: Upgrading, Resyncing, And Rebooting Phones

    Upgrading Firmware on a Phone Use the upgrade URL to upgrade firmware on the Cisco IP phone. You can upgrade from either a TFTP or HTTP server. The Upgrade Enable parameter on the Provisioning web page must be set to yes: Cisco IP phone web UI: Provisioning >...

  • Page 133: Firmware Upgrade Parameters

    URLs. The default is (empty). Log_Upgrade_Request_Msg Syslog message issued at the start of a firmware upgrade attempt. The default is $PN $MAC -- Requesting upgrade $SCHEME:// $SERVIP:$PORT$PATH Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 134: Resyncing A Phone

    • Parameter following resync? defaults to the Profile Rule setting on the web server Provisioning page. • Protocol defaults to TFTP. • Server-name defaults to the host requesting the URL. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 135: Rebooting A Phone

    (FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not available for provisioning.

  • Page 136: Automatic In-House Preprovisioning

    Subsequently, the customer binds the particular device to the assigned service account. To do so, the unprovisioned Cisco IP phone is instructed to resync with a specific provisioning server through a resync URL command. The URL command typically includes an account PIN number or alphanumeric code to associate the device with the new account.

  • Page 137: Configuration Access Control

    URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer. Upon receiving the unit, the customer connects the unit to the broadband link.

  • Page 138: Server Certificates

    Cisco IP phone. Client Certificates In addition to a direct attack on the Cisco IP phone, an attacker might attempt to contact a provisioning server using a standard web browser, or other HTTPS client, to obtain the Cisco IP phone configuration profile from the provisioning server.

  • Page 139: Obtaining A Server Certificate

    Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support. Use open source "openssl" to generate the key. For example: openssl genrsa -out <file.key>...

  • Page 140: Chapter 7: Configuring Regional Parameters And Supplementary Services

    Localizing Your IP Phone, page 144 • Selecting a Display Language, page 147 Cisco IP phones have configurable call progress tones. Parameters for each type of tone can include number of frequency components, frequency and amplitude of each component, and cadence information.

  • Page 141: Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones

    FreqScript;Z1[;Z2]. The section Zi is similar to the Si section in a CadScript except that each on/off segment is followed by a frequency components parameter: Zi = Di(oni,1/offi,1/fi,1[,oni,2/offi,2/fi,2 [,oni,3/offi,3/fi,3 [,oni,4/offi,4/ fi,4 [,oni,5/offi,5/fi,5 [,oni,6/offi,6/fi,6]]]]]) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 142: Example 1: Dial Tone

    Segment 1: On=0.38s, Off=0s, with Frequency 1 Segment 2: On=0.38s, Off=0s, with Frequency 2 Segment 3: On=0.38s, Off=0s, with Frequency 3 Segment 4: On=0s, Off=4s, with no frequency components Total Tone Length = 20s Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 143: Example 1: Sit Tone

    Example 1: SIT Tone n=Classic-1,w=3;c=1 n=Simple-1,w=2;c=1 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 144: Call Progress Tones

    Segment 1: On=2s, Off=4s • Total Ring Length = 60s Example 2: Distinctive Ring (short,short,short,long) 60(.2/.2,.2/.2,.2/.2,1/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 145: Control Timer Values (Sec)

    Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Cisco IP phone still considers the call as failed and keeps on retrying. Defaults to 0.5.

  • Page 146: Configuring Supplementary Services (Star Codes)

    Defaults to 3. Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as call return, blind call transfers, call pickup, and so on.
  • Page 147 Call Forward No Answer Act (*92)—Call forwards if no answer. Applies to primary extension only. • Call Forward No Answer Deact (*93)—Cancels call forward no answer. Applies to primary extension only. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 148 Secure One Call Act (*18)—Prefers to use encrypted media for the outbound call (on this call appearance only). • Secure One Call Deact (*19)—Prefers to use unencrypted media for the outbound call (on this call appearance only). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 149 * code. For example: a. After the user dials *98, the Cisco IP phone plays a special prompt tone while waiting for the user the enter a target number (which is validated according to the dial plan as in normal dialing).
  • Page 150 * code. For example: a. After the user dials *72, the Cisco IP phone plays a special prompt tone while waiting for the user the enter a target number (which is validated according to the dial plan as in normal dialing).

  • Page 151: Activating Or Deactivating Supplementary Services

    FAT: Call forward all service enabled; FAF: Call forward all service disabled; FBT: Call forward busy service enabled; FBF: Call forward busy service disabled; FNT: Call forward no answer enabled; FNF: Call forward no answer disabled; Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 152: Bonus Services Announcement Description

    CWF: Call waiting disabled 4) Block Last Call BLT: Block last call enabled BLF: Block last call disabled 5) Accept Last Call ALT: Accept last call enabled ALF: Accept last call disabled Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 153: Outbound Call Codec Selection Codes

    —Forces the specified codec for next outbound call. If the specified codec is unavailable, the preferred codecs are used in order, if specified (see the “Configuring Voice Codecs” section on page 105). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 154: Miscellaneous Parameters

    15, and 18 decibels. Defaults to 12 dB. To help false detection, avoid inband and use OOB. With OOB, the DTMF Playback Length does not matter. If you use inband, use a smaller DTMF Boost value. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 155: Localizing Your Ip Phone

    (extensions) on the phone. Dictionary Server Defines the location of the dictionary server, the languages Script available and the associated dictionary. See the “Creating a Dictionary Server Script” section on page 149. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 156: Managing The Time And Date

    <Language_Selection ua="na"> Spanish </Language_Selection> Managing the Time and Date Cisco IP phones obtain the current time information in one of three ways: • NTP Server—You can configure one or two NTP servers on the phone. When the phone first boots up, it tries to contact the first NTP server to get the current time.

  • Page 157: Configuring Daylight Savings Time

    DST. The value can be preceded by a plus (+) or minus (-) sign to indicate addition or subtraction. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 158: Daylight Saving Time Examples

    Use the Language Selection parameter to select the phone’s default display language. The value must match one of the languages supported by the dictionary server. The script (dx value) is as follows: • <Language_Selection ua="na"> • </Language_Selection> Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 159 The end user can change the language of the phone on the phone by following these steps: Press the Setup button. STEP 1 Select Language, then press the Select soft button. STEP 2 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 160: Creating A Dictionary Server Script

    For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 161: Chapter 8: Configuring Dial Plans

    If the Cisco SPA500 Series and WIP310 IP Phones are part of the Cisco SPA9000 Voice System, dial plans are configured on the Cisco SPA9000. In installations...
  • Page 162 Voice tab, on the tab for each extension (Ext N), under the Dial Plan section.) If the phone is part of a Cisco SPA9000 system: 3. If the phone dial plan allows the call to process, the dialed numbers are sent to the SPA9000.

  • Page 163: Digit Sequences

    Enter a period for element repetition. The dial plan (period) accepts 0 or more entries of the digit. For example, allows users to enter 0, 01, 011, 0111, and so on. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 164 This feature is typically used for implementation of a hot line and warm line, with 0 delay for the hot line and a non-zero delay for a warm line. EXAMPLE: Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 165: Digit Sequence Examples

    Configuring Dial Plans About Dial Plans The SPA9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the associated line.
  • Page 166 | 0 | [49]11 ) After the user presses 9, an external dial tone sounds. The user can 9, 011xxxxxx. enter any number that starts with 011, as in an international call from the U.S. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 167: Acceptance And Transmission Of The Dialed Digits

    The default value is 10 seconds. • The Interdigit Short Timer applies when the dialed digits match one or more candidate sequences in the dial plan. The default value is 3 seconds. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 168: Dial Plan Timer (Off-Hook Timer)

    By setting a longer timer, you allow more time for users to enter the digits. • Create a hotline for all sequences on the System Dial Plan EXAMPLE: ( P9<:23> | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2- 9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 169: Interdigit Long Timer (Incomplete Entry Timer)

    Interdigit Long Timer expires. This setting is especially helpful to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 170: Interdigit Short Timer (Complete Entry Timer)

    Set an instant timer for a particular sequence within the dial plan. EXAMPLE: (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 9,8,011xx. | 9,8,xx.|[1-8]xx) With the timer set to 0, the call is transmitted automatically 9,8,1[2-9]xxxxxxxxxS0 when the user dials the final digit in the sequence. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 171: Editing Dial Plans On The Ip Phone

    Maximum number length is 63 characters. Defaults to blank (no emergency number). (Not applicable to WIP310.) Click Submit All Changes. The phone reboots. STEP 8 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 172: Resetting The Control Timers

    Scroll down to the Control Timer Values section. STEP 4 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 5 Timer field. Refer to the definitions at the beginning of this section. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 173: Chapter 9: Configuring The Cisco Spa500S Attendant Console

    IP Phones. This section applies only to Cisco SPA500 Series IP Phones with Cisco SPA500S attendant console attachments. The Cisco SPA500S cannot be used with a SPA525G if the SPA525G is part of a NOTE Cisco Unified Communications 500 Series for Small Business system.

  • Page 174: Cisco Spa500S Features

    Illuminated line status monitoring (Idle, Ringing, Busy, Null, or Registration Error) • One-touch Call Transfer—Incoming calls can be immediately transferred to the target destination by pressing a button/key as assigned on the Cisco SPA500S. The following table describes Cisco SPA500S ports and LEDs. Port/LED...

  • Page 175: Setting Up The Cisco Spa500S Attendant Console

    Setting Up the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console To configure the server to use the Cisco SPA500S, configure each extension that will be monitored by the attendant console. The Cisco SPA500S is a SIP...

  • Page 176: Configuring The Spa9000 For The Cisco Spa500S

    The BroadSoft server requires you to assign IP phone users to the Busy Lamp (BLF) Monitor Users List. The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA500S, which subscribes for this service. To configure the BroadSoft server to support the Cisco SPA500S:...

  • Page 177: Configuring The Asterisk Server For The Cisco Spa500S

    “Configuring BroadSoft Busy Lamp Field Auto-Configuration (SPA525G)” section on page 171. Configuring the Asterisk Server for the Cisco SPA500S To configure the Asterisk server to allow the Cisco SPA500S to register for BLF monitoring: Add a context in the extensions.conf file. STEP 1 Add a Subscribecontext command to point to the context in the sip.conf file.

  • Page 178: Configuring The Cisco Spa500S

    NOTE These steps are not required for other server types such as BroadSoft and Asterisk. Connect to the web UI for the phone to which the Cisco SPA500S is connected. STEP 1 Click Admin/Advanced on the web UI page. STEP 2 Click the SIP tab.

  • Page 179: Unit/Key Configuration Scripts

    STEP 8 default. You cannot complete the software configuration for the Cisco SPA500S if this option is enabled. (You can use Test Mode Enable later to test the Cisco SPA500S.) Create a configuration script for each target extension or user you want to monitor STEP 9 using the Cisco SPA500S.
  • Page 180 • vid (optional)— All LEDs on the Cisco SPA500S use phone extensions that they are assigned to. By default, LEDs on the Cisco SPA500S are assigned to the first configured extension on the connected phone. You can optionally assign LEDs to any other phone extensions using vid=keyword. Use this field to...

  • Page 181: Assigning Cisco Spa500S Leds To Phone Extensions

    Setting Up the Cisco SPA500S Attendant Console Assigning Cisco SPA500S LEDs to Phone Extensions By default, all 32 keys on the Cisco SPA500S are assigned to the first extension on the IP phone (extension 101 based on the default multicast autoconfiguration).

  • Page 182: Broadsoft Syntax

    To configure BLF auto-configuration: Log in to the web administration interface. STEP 1 Click Admin Login. STEP 2 Click advanced. STEP 3 Click the Att Console tab. STEP 4 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 183: Attendant Console Parameters

    Cisco SPA500S units attached). Unit 2 Enable Enables or disables the second Cisco SPA500S unit (each phone can have up to two Cisco SPA500S units attached). Subscribe Delay Length of delay before attempting to subscribe.

  • Page 184: Monitoring The Cisco Spa500S

    168 Monitoring the Cisco SPA500S To display the status of the Cisco SPA500S, click the Attendant Console Status link on the GUI. The status of each attendant console attached (Unit 1 and Unit 2) is shown. Parameters are read-only.

  • Page 185: Cisco Spa500S Unit Monitoring Notes

    Displays the version of the hardware. Unit Online Displays whether the unit is connected or not. Subscribe Retry Interval Displays the length of time the Cisco SPA500S waits to try again if subscription fails. SW Version Displays the version of the software currently running on the unit.

  • Page 186: Chapter A: Creating An Led Script

    This is a user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 187: Led Script Examples

    Local Active: This station is engaged in a connected call on this call appearance • Local Ringing: This station is ringing for an incoming call on this call appearance • Local Held: This station has placed this call appearance on hold Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 188 Registering: The station is attempting registration with the proxy server for the corresponding extension. • Disabled: This line key on this station is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 189: Appendix B: Spa And Wireless Ip Phone Field Reference

    Phone Tab, page 223 • User Tab, page 254 • Attendant Console Status, page 260 • SPA525G-Specific Tabs, page 261 Cisco SPA Provisioning Guide For information about the Provisioning page, see the NOTE Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 190: Info Tab

    Displays the default router assigned to the IP phone. Primary DNS Displays the primary DNS server assigned to the IP phone. Secondary DNS Displays the secondary DNS server assigned to the IP phone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 191 Standard Channel (SPA525G Shows the wireless channel being used in the wireless only) connection. Security Mode (SPA525G Shows if wireless security is configured on the phone only) (yes or no). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 192: Product Information

    25 days and 18:12:36. Broadcast Pkts Sent Total number of broadcast packets sent. Broadcast Bytes Sent Total number of broadcast packets received. Broadcast Pkts Recv Total number of broadcast bytes sent. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 193 Total number of bytes of SIP messages received (including retransmissions). External IP External IP address used for NAT mapping. if applicable. Operational VLAN ID ID of the VLAN currently in use NOTE Not applicable to WIP310. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 194: Ext Status

    Remote Hold Indicates whether the far end has placed the call on hold. Callback Indicates whether the call was triggered by a call back request. Peer Name Name of the internal phone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 195: Downloaded Ring Tone

    Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone. Ring Tone 2 Information about the user downloaded ring tone 2: name, size, and time-stamp of the tone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 196: System Tab

    Select yes or no from the drop-down menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 197: Internet Connection Type And Static Ip Settings

    IP address assigned to the phone. Netmask If static IP was chosen as the type Gateway Default router IP address. Blank if DHCP assigned. LAN MTU LAN Maximum Transmission Unit size. Default value: 1500. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 198: Pppoe Settings

    Point-to-Point Protocol over Ethernet (PPPoE) link. Optional Network Configuration Parameter Description Host Name The host name of the IP phone. Domain The network domain of the IP phone. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 199 Debug Level to at least 2. Defaults to 0. Primary NTP Server IP address or name of primary NTP server. Secondary NTP Server IP address or name of secondary NTP server. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 200: Vlan Settings

    Enable this parameter if the switch to which the Cisco IP phone is connected uses VLAN tagging. VLAN ID Enter the VLAN tag for the VLAN to which the Cisco IP phone is assigned. This should be the same VLAN to which the IP PBX is assigned.

  • Page 201: Sip Parameters

    Defaults to $VERSION. If empty, the header is not included. Macro expansion of $A to $D corresponding to GPP_A to GPP_D allowed. SIP Server Name Server header used in responses to inbound responses. Defaults to $VERSION. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 202 SIP messages. Any occurrences of or \ in the string is escaped with \ and \\ inside the pair of double quotes. Otherwise, select no. Defaults to yes. SIP-B Enable Enables BroadSoft call features. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 203 If set to yes, the Cisco IP phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot.

  • Page 204: Sip Timer Values (Sec)

    0 to 64 seconds. Defaults to .5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds. Defaults to 4 seconds. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 205 Defaults to 7200. Reg Retry Intvl (See note Interval to wait before the IP phone retries registration below) after failing during the last registration. Defaults to 30. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 206 Proxy server in the Min-Expires header. Defaults to 7200. Sub Retry Intvl This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 207: Response Status Code Handling

    SPA and Wireless IP Phone Field Reference SIP Tab Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.

  • Page 208: Rtp Parameters

    RTP packets to the peer before the IP phone terminates the call. If value is set to 0, the IP phone ignores the limit on ICMP errors. Defaults to 0. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 209 RTP packets to the source address and port of the last received valid inbound RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to the destination as indicated in the inbound SDP. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 210: Sdp Payload Types

    G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98. NOTE Not applicable to SPA525G/WIP310. G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127. Defaults to 97. NOTE Not applicable to SPA525G/WIP310. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 211 Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA. G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. NOTE Not applicable to SPA525G/WIP310. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 212 Defaults to G729a. G722 Codec Name G.722 codec name used in SDP. Defaults to G722. NOTE Not supported on the WIP310. EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 213: Nat Support Parameters

    VIA sent-by port. Select yes or no from the drop- down menu. Defaults to no. STUN Enable Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 214 SIP messages is substituted for the corresponding port value in the external RTP port range. Defaults to blank. NAT Keep Alive Intvl Interval between NAT-mapping keep alive messages. Defaults to 15. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 215: Linksys Key System Parameters

    Vertical Service Activation Codes, page 209 • Vertical Service Activation Codes, page 209 • Outbound Call Codec Selection Codes, page 214 • Time (SPA525G Only), page 217 • Language (SPA525G only), page 217 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 216: Call Progress Tones

    Off Hook Warning Tone is played when Reorder Tone times out. Defaults to 480@10,620@0;10(. 1 25/. 1 25/1+2). Ring Back Tone Played during an outbound call when the far end is ringing. Defaults to 440@-19,480@-19;*(2/4/1+2). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 217 Defaults to 350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2). Holding Tone Informs the local caller that the far end has placed the call on hold. Defaults to 600@-19*(. 1 /. 1 /1,. 1 /. 1 /1,. 1 /9.5/1). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 218: Distinctive Ring Patterns

    Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 219: Control Timer Values (Sec)

    Expiration time in seconds of a call back activation. Range: 0–65535 seconds. Defaults to 1800. Call Back Retry Intvl Call back retry interval in seconds. Range: 0–255 seconds. Defaults to 30. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 220: Vertical Service Activation Codes

    Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *98. Call Back Act Code Starts a callback when the last outbound call is not busy. Defaults to *66. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 221 Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call. Defaults to *70. Block CID Act Code Blocks caller ID on all outbound calls. Defaults to *67. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 222 Makes the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) Defaults to *19. Paging Code The star code used for paging the other clients in the group. Defaults to *96. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 223 The *codes should not conflict with any of the other vertical service codes internally processed by the IP phone. You can empty the corresponding *code that you do not want to IP phone to process. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 224 *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the IP phone send INVITE *73@..as usual when user dials *73. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 225: Vertical Service Announcement Codes

    Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 226 Not applicable to WIP310 or SPA525G. Force G726r16 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272616. NOTE Not applicable to WIP310 or SPA525G. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 227 Makes this codec the preferred codec for the associated call. Defaults to *01729. Force G729a Code Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 228: Time (Spa525G Only)

    See “Dictionary Server Script” in Miscellaneous, page 218. Language Selection See “Language Selection” in Miscellaneous, page 218. Language Selection Copy Choose a subset of the language. Dictionary Update Status Status of the dictionary loading. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 229: Miscellaneous

    Found in the Time section for the SPA525G. Time Offset (HH/mm) This specifies the offset from GMT to use for the local system time. NOTE Found in the Time section for the SPA525G. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 230 The <day> value equals [+|-] any value in the range 1- If <day> is 1, it means the <weekday> on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 231 Local DTMF playback duration in milliseconds. Defaults to . 1 . Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 232 512. The detailed format is as follows: serv={server ip port and root path}; d0=<language0>;x0=<dictionary0 filename>; d1=<language1>;x1=<dictionary1 filename>; d2=<language2>;x2=<dictionary2 filename>; d3=<language3>;x3=<dictionary3 filename>; d4=<language4>;x4=<dictionary4 filename>; d5=<language5>;x5=<dictionary5 filename>; d6=<language6>;x6=<dictionary6 filename>; d7=<language3>;x7=<dictionary7 filename>; d8=<language8>;x8=<dictionary8 filename>; d9=<language5>;x9=<dictionary9 filename>; Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 233 512. The following is an example: <Language_Selection ua="na"> Spanish </Language_Selection> NOTE Not applicable to the WIP310. SCCP Language Selection Choose a subset of the language. Copy (SPA525G) Dictionary Update Status Status of the dictionary loading. (SPA525G) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 234: Phone Tab

    The service provider often hosts a voice mail service. The advantages of hosted voice mail include: • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 235 Select from Default, BMP Picture, or None. Defaults to Default. NOTE Not applicable to the WIP310. On the SPA525G, this setting is located in the User tab. See Screen (SPA525G), page 257. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 236 JPEG Wallpaper Download URL from which to download a .jpg file for the phone URL (SPA525G) wallpaper. Enable SMS Enables sending and receiving of SMS text messages on the phone. NOTE WIP310 only. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 237: Line Key

    • cp: call pickup • sub: station name (not needed for speed dial) • ext or usr: extension or user (the usr and ext keywords are interchangeable) Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 238: Miscellaneous Line Key Settings

    If Horizontal First is selected, the second call on Extension 101 makes the first LED flash. The third call lights up the second LED, and the fourth call makes the second LED flash. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 239: Line Key Led Pattern

    (i.e. the called number is ringing). Leaving this entry blank indicates the default value of c=r. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 240 Registering LED LED Pattern when the corresponding extension is trying to register with the proxy server. Leaving this entry blank indicates the default value of c=r;p=s. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 241: Supplementary Services

    Defaults to yes. Block CID Serv Enable/disable blocking outbound Caller-ID service. Defaults to yes. Secure Call Serv Enable/disable secure-call service. Defaults to yes. Cfwd All Serv Enable/disable call-forward-all service. Defaults to yes. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 242 1, 2, 3, 4, 5, or 6. Defaults to 1. Service Annc Serv Enable/disable sending announcement requests to a customer-supplied announcement server. Defaults to no. Web Serv Enable/disable the web server. Defaults to yes. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 243: Ring Tone (Spa500 Series)

    Ring tone script for ring 8. Defaults to n=Simple- 4;w=2;c=4. RingRing9 Ring tone script for ring 9. Defaults to n=Simple- 5;w=2;c=5. Ring10 Ring tone script for ring 10. Defaults to n=Office;w=4;c=1. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 244: Ring Tone (Wip310)

    Handset Additional Input Gain Applies additional input gain to the handset. Headset Additional Input Gain Applies additional input gain to the headset. Speakerphone Additional Applies additional input gain to the speakerphone. Input Gain Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 245: Extension Mobility

    EM User Domain The user domain for extension mobility. Defaults to blank. BroadSoft Settings (SPA525G) The Cisco SPA525G supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward. The following configuration fields are available: Parameter Description...

  • Page 246: Xml Services (Spa525G)

    Choose the extension (1 through 5) that is registered to the BroadSoft server. XML Services (SPA525G) The Cisco SPA525G supports XML services, such as an XML Directory Service or other XML applications. The following configuration fields are available: Parameter Description XML Directory Service Name Name of the XML Directory.

  • Page 247: Lightweight Directory Access Protocol (Ldap) Corporate Directory Search

    May present security issues. • Digest-MD5—The LDAP server sends authentication options and a token to the client. The client returns an encrypted response that is decrypted and verified by the server. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 248 LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 249 9 before dialing. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 250: General

    For example: [1] to specify line one [2] to specify line two General Line Enable: To enable this line for service, select yes. Otherwise, select no. Defaults to yes. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 251: Share Line Appearance

    SIP messages, select yes. Otherwise, select Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes. Otherwise, select no. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 252: Network Settings

    CoS value for SIP messages. Defaults to 3. RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 253: Sip Settings

    To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 254 To contact the refer-to target, select yes. Otherwise, select no. Default: no Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. Defaults to 0. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 255 If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 256: Call Feature Settings

    IP phone performs an attended transfer operation by referring the other call leg to the current call leg while maintaining both call legs. To use this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 257 Identifies the password used when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. Defaults to blank. Mailbox ID Identifies the voice mailbox number/ID for the phone. Defaults to blank. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 258: Proxy And Registration

    Typically, this field is configured with the SIP proxy information. Proxy and Registration Parameter Description Proxy SIP proxy server and port number set by the Service Provider for all outbound requests. For example: 192. 1 68.2. 1 00:6060. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 259 Defaults to yes. Make Call Without Reg Allow making outbound calls without successful (dynamic) registration by the unit. If no, the dial tone will not play unless registration is successful. Defaults to no. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 260 Defaults to 3600 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 261: Subscriber Information

    1024-bit public key of the CA signing the MC of all subscribers in the group. Defaults to blank. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. Defaults to blank. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 262: Audio Configuration

    The third preferred codec when the preferred codec and second preferred codec cannot be used. If Pref Codec Only i s enabled (set to yes), this parameter is not used. Defaults to Unspecified. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 263 FAX Passthru Codec Select the codec for fax passthrough, G711u or G711a. The default is G711u. FAX Passthru Method Select the fax passthrough method: None, NSE, or ReINVITE. The default is NSE. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 264: Dial Plan

    G.729a to guarantee support for two simultaneous G.723/G.726 codecs. Dial Plan The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2- 9]xxxxxx| 1 xxx[2-9]xxxxxx| x xxxxxxxxxxx.). Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 265: User Tab

    Call Forward, page 255 • Speed Dial, page 255 • Supplementary Services, page 255 • Web Information Service Settings (SPA525G), page 256 • Audio Volume, page 256 • Screen (SPA525G), page 257 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 266: Call Forward

    The IP phone provides native support of a large set of enhanced or supplementary services. All of these services are optional. Most supplementary service parameters are listed in Supplementary Services, page 230. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 267: Web Information Service Settings (Spa525G)

    Sets the default volume for the ringer. Speaker Volume Sets the default volume for the full-duplex speakerphone. Handset Volume Sets the default volume for the handset. Headset Volume Sets the default volume for the headset. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 268: Screen (Spa525G)

    Insert a new line character (\n) between lines • Insert escape code %0a For example, “Super\n%0aTelecom” will display: Super Telecom For more information, see the “Configuring Phone Information and Display Settings” section on page 32. Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 269 Enter the number of seconds before the back light should turn off. Attendant Console Tab (SPA500 Series) This tab includes the following sections: • General, page 259 • Unit 2, page 260 Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 270: Attendant Console Tab (Spa500 Series)

    Length of delay before attempting to subscribe. Defaults to 1. Unit 2 Enable Enables or disables the second Cisco SPA500S unit (each IP phone can have up to two Cisco SPA500Ss attached). Server Type Selects the type of server used (SPA9000, BroadSoft, or Asterisk).

  • Page 271: Unit

    164. Attendant Console Status This page provides two tabs to display the status of up to two Cisco SPA500S units that are supported by a single IP phone: • Unit 1—Displays information about the first Cisco SPA500S unit.

  • Page 272: Spa525G-Specific Tabs

    Unit Online Displays whether the unit is powered on and connected or not. Subscribe Retry Interval Displays the length of time the Cisco SPA500S waits to try again if subscription fails. SW Version Displays the version of the software currently running on the unit.

  • Page 273: Bluetooth (Spa525G)

    All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials Speed Dial, page 255. Firmware Upgrade Used to upgrade the firmware for the SPA525G. See Upgrading Firmware, page Cisco SPA500 Series and WIP310 IP Phone Administration Guide...
  • Page 274 SPA and Wireless IP Phone Field Reference SPA525G-Specific Tabs Cisco SPA500 Series and WIP310 IP Phone Administration Guide...

  • Page 275: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series and Wireless IP Phones. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support...
  • Page 276 Cisco Small Business Home www.cisco.com/go/marketplace Marketplace Cisco For older Cisco IP phone models, such as the SPA9XX, see the NOTE SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA500 Series IP phones and the Cisco WIP310.

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