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v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM
software, if any, is available in the documentation that comes with your system.
That documentation includes printed documents, online documents, readme files,
and help files. See the troubleshooting information in your system documentation
for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers and
updates. To access these pages, go to http://www.ibm.com/pc/support and follow
the instructions. Also, you can order publications through the IBM Publications
Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi/
Web sites
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/ The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation.
You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/ If you click Profile from the support page, you
can create a customized support page. The support page has many sources of
information and ways for you to solve problems, including how to:
v Diagnose problems, using the IBM Online Assistant
v Download the latest device drivers and updates for your products
v View Frequently Asked Questions (FAQ)
v View hints and tips to help you solve problems
v Participate in IBM discussion forums
v Set up e-mail notification of technical updates about your products
Software service and support
Through the IBM Support Line, for a fee, you can get telephone assistance with
usage, configuration, and software problems with xSeries servers, IntelliStation
workstations and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/
technical information, hints, tips, and new device drivers.
®
xSeries or IntelliStation system and preinstalled
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