Troubleshooting; Help Desk - Datamax LP3 User Manual

Troubleshooting

Symptom(s)
Printer does not print
Media/paper jam
Reduced battery capacity
Media does not feed
Printer does not stop at Q
Mark and/or, printer prints
continuously

Help Desk

If you need additional assistance, please contact Datamax-
O'Neil at (949) 458-0500. Please have the following information
ready:
• Model number
• Serial number
M
AINTENANCE AND
• Verify the printer is turned on.
• Recharge or replace the battery.
• Verify the battery is properly installed.
• Check your cable connections. (if
applicable)
• Check your radio card connections. If
module is installed incorrectly, or
configured incorrectly, data will not be
transmitted from your host terminal to
the printer.
• Open the printhead and reinstall
media.
• Verify the media is properly installed.
For more information, see
Printable Media on page 7
• Clean the printhead and the media
cavity.
• Recharge or replace battery.
• Verify the printhead is closed and
latched.
• Verify the label sensors are not
blocked.
• Check your printer's configuration.
Verify the configuration matches the
type of media it is printing on.
20
T
ROUBLESHOOTING
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