Troubleshooting Paper Jams - Xerox WorkCentre 7500 Series User Manual

Troubleshooting Paper Jams

This section includes:
• Multiple Sheets Pulled Together .............................................................................................................................. 219
• Paper Misfeeds ................................................................................................................................................................ 219
• Jams in the Document Feeder .................................................................................................................................. 220
• Paper Jam Message Stays On ................................................................................................................................... 220
• Duplex Unit Jams ........................................................................................................................................................... 220
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
Humidity is too high for coated paper.
Paper Misfeeds
Probable Causes
The paper is not correctly positioned in the
tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the media size.
Warped or wrinkled paper is loaded in the
tray.
The paper is moist from humidity.
Unsupported paper of the wrong size,
thickness, or type.
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new dry paper.
• Try a new ream of paper.
• Do not fan transparencies before loading in tray.
®
Use only Xerox -approved paper. For details, see
on page 38.
Feed paper one sheet at a time.
Solutions
• Remove the misfed paper and reposition it properly in the tray.
• Ensure that the paper guides in the tray are set correctly.
Remove some of the paper. Do not load paper past fill line.
Adjust the paper guides in the tray to match the size of the media.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
Remove the moist paper and replace it with new, dry paper.
®
Use only Xerox -approved paper. For details, see
on page 38.
WorkCentre 7500 Series Multifunction Printer
Troubleshooting
Supported Paper
Supported Paper
219
User Guide