Processing A Void Transaction - VeriFone VX 820 User Manual

Completion
1. Press the three dots to scroll through the menu options.
2. Select completion from the menu on the screen.
3. Select one of the options to locate the original transaction.
4. Check the transaction details and if correct press OK.
5. Enter the amount.
6. You will be promoted with 'approved with signature' screen.
7. Press OK to return to the purchase screen.
Cancellation
1. Press the three dots to scroll through the menu options.
2. Select Pre-Authorisation Cancellation from the menu on the screen.
3. Select one of the options to locate the original transaction.
4. Check the transaction details and if correct press OK.
5. Print customer copy of receipt if required.
6. Press OK to return to the purchase screen.

Processing a void transaction.

The following procedure can only be used on credit card transactions.
A void can only be processed prior to the transaction being settled. Once the
transaction has been settled, you must process a refund.
1. Press the three dots to scroll through the menu options until Void is displayed.
2. Select Void from the menu on the screen.
3. Enter the void password, then press Enter.
4. Enter the STAN/INV number from the approved merchant receipt, then press
Enter.
5. Confirm if the transaction details are correct and select Yes.
6. The terminal will process the void and print a merchant and cardholder (if
requested) receipt.
7. Press OK to return to the purchase screen.
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