How To Void A Transaction - VeriFone Vx 810 Duet Reference Manual

How to Void a Transaction

Use Void to remove a charge from the existing batch. Transactions not in the
current batch must be handled as credits. The steps below apply to all voids.
After completing the first three steps, proceed to the applicable section.
At the Main Menu, select
1
Enter
PASSWORD
2
Press (F1) to void the last transaction and confirm by pressing
YES
3
(F1) again or choose to retrieve the transaction by invoice number (F1)
YES
or last four digits (F2).
Credit Cards
1 Swipe the card or enter the card number and press
2 A receipt will print upon successful completion of the transaction.
3 Press (F1
YES )
Debit Cards
1 Hand the PIN pad to the customer to confirm amount by pressing
2 If prompted, the customer presses
bypass the tip.
3 If "yes" is selected, customer enters tip amount and presses OK.
4 The customer confirms the total amount (including tip) by pressing
5 Customer presses
6 Customer enters PIN into pad and presses OK on the PIN pad.
7 A receipt will print upon successful completion of the transaction.
8 Press (F1
YES )
EMV (Chip) Cards
1 Ask the customer to insert Card and confirm transaction by pressing
2 Follow the display prompts based on the card type (credit or debit).
3 Remove card when instructed by the terminal.
(F4).
VOID
and press OK
.
to print customer receipt.
(F1) or
CHQ SAV (
to print customer receipt.
OK.
F1 to add a tip, or
YES ( )
F2).
X
V 810 DUET REFERENCE GUIDE
OK.
F3 to
NO ( )
OK.
YES.
40