Processing A Void/Reversal - VeriFone VX520 Operation Procedure

Void/Reversal Function
 On left bottom end the terminal's home screen, a downward pointing arrow is shown, press
the corresponding purple key. This is the first purple key under the terminal's screen on the
left.
 The option 'VOID' is displayed at the top right of the display screen
 Select the 'F1' key
 The terminal prompts for 'PASSWORD' entry. Enter the password '1'
 The terminal prompts 'INVOICE NUMBER'. This is found on the transaction slip as 'Ref.
Num'.
 Enter the digits of the invoice number
 The transaction is displayed on the terminal's screen, and prompts the merchant to select
 Once 'YES' is selected, the display screen reads 'Confirm Amount'

The merchant confirms the amount by selecting
 The terminal then goes through a process of dialing and upon completion prompts
'APPROVED'.
 The terminal generates a receipt automatically. This is the merchant's copy.
F1 – Yes
F2 – No
F1 – Yes
F2 – No
6