Eftpos Merchant Offline Transaction Processing - VeriFone VX 820 User Manual

EFTPOS merchant offline transaction processing.

If you are unable to perform a transaction electronically via your EFTPOS terminal due
to a technical error, you may choose to continue to accept card transactions, providing
the circumstances are valid, by following the procedures below.
Valid circumstances
You MAY process transactions offline when either:
• The EFTPOS terminal is not operational due to a technical error.
• The EFTPOS terminal fails to connect to the network.
• The EFTPOS message displayed is "Issuer Not Available".
Invalid circumstances
You MUST NOT process transactions offline when:
1. A transaction is declined on the EFTPOS terminal for any reason.
2. The transaction has not been attempted using the EFTPOS terminal.
3. The card has expired.
4. The cards is damaged/unreadable in the EFTPOS terminal (i.e. other cards work
in the device).
5. You suspect the card is fraudulent.
6. The cardholder makes a keying error on the EFTPOS terminal e.g. the cardholder
exceeds PIN tries.
7. The EFTPOS terminal responds "card limit is exceeded".
IMPORTANT
Due to the risk involved with processing offline transactions without authorisation – you
will be responsible for the value of any transactions that are found to be fraudulent and
the value may be debited from your merchant account.
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