Internet Access - ZyXEL Communications NWA5301-NJ User Manual

Chapter 18 Troubleshooting
• Try to access the NWA using another service, such as Telnet. If you can access the NWA, check
the remote management settings to find out why the NWA does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET
port.
I forgot the password.
The default password is 1234.
1
If this does not work, you have to reset the device to its factory defaults. See
2
172.
I can see the Login screen, but I cannot log in to the NWA.
Make sure you have entered the user name and password correctly. The default password is 1234.
1
This fields are case-sensitive, so make sure [Caps Lock] is not on.
You cannot log in to the web configurator while someone is using Telnet to access the NWA. Log out
2
of the NWA in the other session, or ask the person who is logged in to log out.
Disconnect and re-connect the PoE power injector to the NWA.
3
If this does not work, you have to reset the device to its factory defaults. See
4
172.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
configurator.

18.4 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LED is behaving as expected. See the Quick
1
Start Guide and
168
Ignore the suggestions about your browser.
Section 18.2 on page
I cannot see or access the Login screen in the web
166.
Section 18.6 on page
Section 18.6 on page
NWA5301-NJ User's Guide