Transferring Calls To External Numbers; Using Reverse Transfer; Viewing Your System Information; Viewing Caller Id Information - Mitel 5312 User Manual

Transferring Calls to External Numbers

To transfer a call to an external number:

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your
extension number) and the date and time.
To display your user information and the date and time:

Viewing Caller ID Information

If you are currently connected to an external caller with Caller ID, you can toggle between the
caller's name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
To show the outside party's name/number:

Forwarding Calls

You can use Manual Call Forwarding (see
forward calls.
Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009
1. While on the call, press
2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
select an outside line.
3. Dial the phone number.
4. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing Call button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your phone.
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number where the call is ringing or holding. The call
is transferred to the phone you are using and you are connected to the caller. See
"Hunt Groups" on page 47
Press (Special), and then dial 300.
Press (Special), and then dial 379.
(Transfer).
for more information about using hunt groups.
page 32) or System Forwarding (see
Call Features
page 32) to
Page 31