Mitel 5312 User Manual page 67

When I try to use the Personal Call
Routing – Handoff feature (388), the
display shows NO CALL TO
HANDOFF.
Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009
Problem Possible Solution
The NO CALL TO HANDOFF display indicates that the
call cannot be handed off because one of the following
may have occurred:
•
You tried to use the Handoff feature on a call that
has not been routed by Personal Call Routing.
•
You tried to use the Handoff feature on a call that
the system has not yet recognized as a valid call.
•
You tried to use the Handoff feature on an
unsupported extension. The Handoff feature is
supported on your main extension only.
•
You tried to use the Handoff feature on a
phantom extension. The Handoff feature is not
supported on phantom extensions.
•
You entered the handoff feature code at the exact
time the other party on the call disconnected.
• The call was terminated for some reason.
Troubleshooting
Page 53