Transferring Calls; Transferring Calls To Other Extensions; Transferring Calls To External Numbers; Using Reverse Transfer - Mitel 5360 User Manual

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on

Transferring Calls to Other Extensions

To transfer a call to another extension:
1. While on the call, press
2. Do one of the following:

Transferring Calls to External Numbers

To transfer a call to an external number:
1. While on the call, press
2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
3. Dial the phone number.
4. Do one of the following:

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number or press a DSS/BLF key where the call is
Mitel ® 5360 IP Phone User Guide – Issue 1, June 2010
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call Key button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your IP phone, you are automatically connected to
NOTE calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call Key button to
answer calls transferred to your extension.
select an outside line.
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing Call Key button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
ringing or holding. The call is transferred to the IP phone you are using and you are
connected to the caller.
page 46 for more information.
(Transfer), and then enter the extension number.
(Transfer).
Call Features
Page 41