Other Hunt Group Features; Requesting Agent Help; Diverting Hunt Group Calls - Mitel 5312 User Manual

Other Hunt Group Features

The following features can be used by ACD or UCD hunt groups.

Requesting Agent Help

You can use Agent Help to request help from a designated "Agent Help Extension" (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
To use Agent Help:

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Mitel ® 5312/5324 IP Phone User Guide – Issue 1, September 2009
Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
NOTE
administrator for more information.
1. While you are on a hunt group call, press
If you hear repeating tones, one of the following has occurred:
•
The feature is not available at your phone.
•
You already have four parties in your call.
• Not enough system circuits are currently available.
•
The Agent Help Extension is in DND.
If you hear repeating tones, one of the following has occurred:
•
NOTE •
•
•
2. If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to accept calls.
(Special), and then dial 375.
The feature is not available at your phone.
You already have four parties in your call.
Not enough system circuits are currently available.
The Agent Help Extension is in DND.
Hunt Groups
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