Ucd Subscriber Groups - Siemens HiPath 1100 User Manual

Step by step
LEAVE GRP?
#= LV ALL GRPS?
* = RJN ALL GRPS?
Select and confirm.
The ringing signal for the displayed group is deactivated.
or
Select and confirm.
The ringing signal for all groups is deactivated.
or
r
Enter the code for "LV ALL GRPS".
or
Select and confirm.
The ringing signal for all groups is activated again.
or
q
Enter the code for "RJN ALL GRPS".

UCD subscriber groups

Each UCD (Uniform Call Distribution) subscriber group
is formed by a maximum of 32 extensions. These exten-
sions are assigned to answer calls destined to a specific
number that identifies the group.
The users of these extensions are called agents.
Calling a UCD group
p
Enter the UCD group number.
kmd
•
w s
Wait for the call to be answered. Start conversation.
[1] Internal or external calls to a UCD subscriber group are routed to
the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed.
Login/Logout, available/unavailable, and processing later activity is
recorded for statistical purposes only. For more details see Pro-
gramming manualProgramming an extension - UCD subscriber
group in the.
UCD subscriber groups are used for voice mail functions.
Functions used when receiving calls
1
kmm
to = UCD group;
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