Troubleshooting - Avaya 3720 User Manual

Troubleshooting

This section contains information on how to solve common operational problems, and warnings
you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve the
problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational problems
Fault
No display
No ringing
Error or warning messages
Display shows
No access
No System. The
telephone beeps once
a minute (during max
30 minutes) with a low
tone followed by a high
tone (if enabled, the
vibrator also follows
the beeps).
SERVICE NEEDED
Parameters corrupt
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Avaya 3720 DECT Telephone connected to Integral 5 - User Guide
Probable cause
The battery level is low or the
telephone is defective.
The ringer off icon is on or ringer
volume set to silent or the
telephone is defective.
Probable cause
The network is in range, but no
access rights.
The telephone is out of coverage
or telephone is defective.
The telephone is defective.
Action or comment
Charge the battery or contact
system administrator.
Long press on the Sound off
key, or increase volume, or
contact system administrator.
Action or comment
Switch telephone off and then
switch it on again or contact
system administrator.
Stop the beep with the Silent
off key and go into range.
Note: When re-entering the
coverage area it can take a
couple of minutes before the
telephone automatically has
registered into the system.
or
contact system administrator.
Select reset option on the
middle soft key if available or if
no reset option is available or
fault does not resolve the
telephone needs repair. Note:
Display message only shown in
English.
05/2009