Troubleshooting - Avaya 3749 User Manual

Troubleshooting

This section contains information on how to solve common operational problems, and warnings
you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve the
problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational Problems
Fault
No display
No ringing
No change in time &
date setting
Bad sound during
conversation in a call
or for any dial tones on
the 3749 in
loudspeaker mode.
Error or Warning Messages
Display shows
No access
No System. The
telephone beeps once
a minute (during max
30 minutes) with a low
tone followed by a high
tone (if enabled, the
vibrator also follows
the beeps).
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Avaya 3740 and 3749 DECT Telephone - User Guide
Probable cause
The battery level is low or the
telephone is defective.
The sound off icon is on, or ringer
volume set to silent, or the
telephone is defective.
PBX dependent.
The handset loudspeaker volume
level is set to high for the current
connection. Received speech
volume of dialog person is too
loud.
Probable cause
The network is in range, but no
access rights.
The telephone is out of coverage
or telephone is defective.
Action or comment
Charge the battery or contact
system administrator.
Long press the Sound off key,
or increase volume, or contact
system administrator.
Changes in the telephone
appear after a maximum of 24
hours after a change in the
system or by turning the
telephone off and on again.
Reduce volume for the
loudspeaker.
Action or comment
Switch telephone off and then
switch it on again or contact
system administrator.
Stop the beep with the Sound
off key and go into range.
Note: When re-entering the
coverage area it can take a
couple of minutes before the
telephone automatically has
registered into the system.
or
contact system administrator.
11/2010