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Avaya 3720 User Manual

Dect telephone connected to avaya integral enterprise
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Avaya 3720 DECT Telephone

connected to Avaya Integral Enterprise
User Guide
21-603361
05/2010
Issue 2.0

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Summary of Contents for Avaya 3720

  • Page 1: Avaya 3720 Dect Telephone

    Avaya 3720 DECT Telephone connected to Avaya Integral Enterprise User Guide 21-603361 05/2010 Issue 2.0...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Descriptions ........Avaya 3720 DECT Telephone ......
  • Page 4 Undirected Group Pick-up......Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide...
  • Page 5 Operation Notice ........Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide...
  • Page 6 Index ......... . Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide...

  • Page 7: Important Safety Information

    Important Safety Information Important Safety Information Read this chapter before using the Avaya 3720 DECT Telephone or Avaya 3720 DECT Telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

  • Page 8: Regulatory Compliance Statements (Eu/Efta Only)

    Regulatory Compliance Statements (EU/EFTA only) Permission and Conformity We, Avaya GmbH & Co. KG, declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

  • Page 9: Regulatory Compliance Statements (Usa And Canada Only)

    To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.

  • Page 10: Exposure To Radio Frequency Signals

    IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada. Avaya 3720/3725 DECT Telephone - User Guide 05/2010...

  • Page 11: Frequency Range

    Save this manual. It includes important safety information and operating instructions. ● Save all instructions for future reference. Position the electrical cord to the AC power supply where it is least likely to be subjected to ● damage or stress. Avaya 3720/3725 DECT Telephone - User Guide 05/2010...

  • Page 12: Usage

    Like all other cordless telephones, this cordless telephone uses radio signals which do not guarantee a connection set-up under all circumstances. Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (for example, medical emergencies). Avaya 3720/3725 DECT Telephone - User Guide 05/2010...

  • Page 13: Environmental Requirements

    Do not charge a battery when the ambient room temperature is above 40 ºC or below ● +5 ºC (above 104 ºF or below 41 ºF). Do not attempt to take a battery apart. ● Do power the telephone off before removing the battery. ● Avaya 3720/3725 DECT Telephone - User Guide 05/2010...
  • Page 14 3% Hydrochloric Acid ● M-alcohol (70% Methylated Ethanol) ● 60% Chlorhexidin 0.5 mg/ml ● Acetone can be damaging to the plastic casing of the telephone and should not be used. Avaya 3720/3725 DECT Telephone - User Guide 05/2010...

  • Page 15: Introduction

    Introduction Introduction This document describes features and settings available for the Avaya 3720 DECT Telephone connected to Integral Enterprise telephone systems. The cordless telephone is designed to be used in office environment and has high quality voice. Read the Important Safety Information on page 7 before using the telephone.

  • Page 16: Functions And Accessories

    Basic Charger ● Advanced Charger ● Rackmount Charger ● Leather case ● Belt Clip ● hinge-type ● swivel-type ● Telephone lanyard ● Headset with microphone on boom ● Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 17: Descriptions

    The full graphic type display is 112 pixels wide and 115 pixels high. The display is monochrome black and white, with backlighting. 7. Off-Hook key To answer a call and to dial a number. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 18: Avaya 3720 Dect Telephone

    The battery is a rechargeable Li-lon battery, placed under a battery cover. See Replace the Battery on page 62. The battery is fully charged within four hours. See Charge the Battery on page 62. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 19: Chargers

    When the charger is connected to external power supply, normal operation is done as follows: Telephone charging 1. Place a cordless telephone in the charging slot to start charging. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 20: Rackmount Charger

    The Rackmount Charger is used for charging several cordless telephones, to synchronize parameters, and for software download. The built in power supply can charge up to six cordless telephones. See Installation and Administration Manual, DECT R4. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 21: Icons And Text In The Display

    The bottom row (Soft key bar) is used for Soft keys. The functions for the Soft keys cannot be changed. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 22 Phone lock icons indicates a locked telephone. Headset icon indicates that a corded headset is connected to a telephone. System connection icon is visible when connected to an administration system. Menu icons Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 23 The Calls menu contains call lists, call time, and call services Call services is configured by your system administrator. The Settings menu contains personal telephone settings such as changing the ringer volume, selecting language, etc. 1. System dependent Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 24: Keys And Buttons

    In idle mode a long press will silence the telephone. ● Key Lock and Upper/Lower Case Key A press on the key and the Soft key Lock in idle mode will lock or unlock the keypad. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 25: Soft Keys

    Space + * 0 Note: Depending on the selected menu language, other characters can be available. Note: This means that the character order can differ from the table above. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 26: Accessories

    The leather casing is especially designed for the telephone. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 27: Headset

    Descriptions Headset A headset is recommended if you frequently use the telephone and/or want to have both hands free. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 28: Menu Tree

    > Divert call > Call div. from Clear call diversion Follow me General purpose 1 Name General purpose 4 Name Call waiting 1. Visible if defined by your system administrator Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 29: Contacts

    > Ring signals Volume Ring type Vibrating alert Key sound Headset > Mic on boom Mic on cable <headset profile> Display > Contrast Time & Date Time format Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 30 English, ... Owner ID In charger > No action Switch off System > Change system Subscribe Unsubscribe Rename system Priority Device info > Software Hardware IPEI/IPDI User ID Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 31: In Call

    Switch End call Transfer Transfer to new call > Call "Phonebook access" Cancel Conference Call back Call waiting Speed dial 1. Visible if defined by your system administrator Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 32: Basic Operation

    To prevent accidentally pressing keys and making a call, the keys can be locked. Lock keypad 1. Press * key. 2. Press Soft key Lock. Unlock keypad 1. Press * key. 2. Press Soft key Yes. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 33: Lock/Unlock The Telephone

    53. Unlocking the telephone The phone shows the text Turn off phone lock?. 1. Press Soft key Yes. 2. Enter PIN code. 3. Press Soft key OK. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 34: Calling

    1. Press Off-hook key to get the line. You can hear the dial tone. 2. Enter the number. Each entered digit is dialled immediately. However, in this case you will not be able to correct an input error. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 35: Dial A Number From The Call List

    Note: Speed dial numbers must have been stored by using the key code sequence Note: given in Functions key code sequences on page 67. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 36: During A Call

    This means that the other part in an ongoing call cannot hear you. Turn the microphone back on: 1. Press Soft key More. 2. Select Microphone on. 3. Press Select. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 37: Start A New Call During Conversation

    2. Dial the number of the person you want to transfer the call to. 3. Press On-hook key to transfer the call. Starting a Conference Call A new call is started during conversation, the first call is on hold. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 38: Ending A Conference Call

    3. Press Soft key OK. Call Waiting During a call. A second call appears and the a short tone could be heard. 1. Press Soft key More. 2. Select Call waiting. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 39: Dtmf

    You may choose which of the two sets you wish to use. You will need codes in order to set up the double call feature. These codes can be obtained from your system administrator. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 40: Setting Up A Second Telephone For A Double Call

    There are specific feature access codes necessary to enable the pick-up options. Your system administrator will inform you of the required codes. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 41: General Pick-Up

    1. Enter the code for call diversion, e.g. *2. 2. Enter the call number of the participant you want to divert, e.g. 2345. 3. Press Off-hook key. You will hear an acknowledgement tone. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 42: Deactivating A Call Diversion

    You may divert calls from your cordless telephone to another telephone, if you are not reachable or your telephone is switched off. Your system administrator will inform you of the required code. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 43: Deactivating Call Diversion When Cannot Be Reached

    Deactivating Call Diversion after a certain period of time 1. Enter the code for call diversion after time off, e.g. #5. 2. Press Off-hook key. You will hear an acknowledgement tone. 3. Press On-hook key. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 44: Voice Mail

    Your Voice mail will be called. If the extension number is not available a pop-up Voice mail number not defined is displayed. 2. Follow the given instruction in the Voice mail. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 45: Menu Operation

    "No call number". 1. Select Call list. 2. Select On, or Off. to activate or deactivate the call list. Call List Options 1. Select Call list. 2. Select View. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 46: Call Services

    1. Lift the handset or press an appropriate key. 2. Enter the code for enabling "Follow me", e.g. *31. 3. Replace the handset or press an appropriate key. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 47 The info message Follow me Inactive appears briefly on the display. General Purpose Besides the default Call services functions, your system administrator can define 10 extra system specific codes, e.g. for displaying charges when you are speaking. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 48: Contacts

    1. Select Add contact. Add New Contact 1. Select Name, and enter the name of the contact. 2. Press Soft key OK. 3. Select Work Number/Mobile number/Other number. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 49: Edit Contact

    If you want to cancel the search, simply press the On-Hook button. Note: Press soft key Clear to delete the letter entered last and replace it with another one. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 50: Settings

    3. Your telephone rings with the set melody. 4. Enter the desired value between 0 and 9, e.g. 4. The entered value appears as last digit in the display: Prog 5 5 4. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 51: Headset

    2. Select headset. Choose between Mic on boom, Mic on cable, or Customized headset profile. Note: Customized headset profile is only visible if the headset profile has been Note: configured by your system administrator. 3. Press Select. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 52: Display

    DD.MM.YYYY, e.g. 17.09.2008 ● DD-MM-YYYY, e.g. 17-09-2008 ● 3. Press Select to save the setting. Set Local Time and Date Format 1. Select Time & Date and press Select. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 53: Phone Lock Settings

    The emergency number needs to be set by your system administrator. Note: Note: If the PIN code is forgotten it can be removed by your administrator. Note: 1. Select Locks. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 54: Change The Menu Language

    In every language the menu item *language is shown with a prefixed Asterisk "*". Note: This might help you to change the language of a telephone set to a language you do not understand. 1. Select Language. 2. Select language. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 55: Change Owner Id

    2. Select No action. System Only available systems are displayed. It is possible to switch between the systems if they are configured in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS), see Installation and Administration Manual, DECT R4. Change System 1.
  • Page 56 A restart could occur automatically when the telephone will get subscribed at your Note: system. Unsubscribe System 1. Select Unsubscribe to delete a System subscription. 2. Select Delete. Note: It is not possible to delete a protected subscription. Note: Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 57: Device Info

    This is where software and hardware information of the cordless telephone is found. 1. Select Device info. 2. Depending on the info your are looking for select Software, Hardware, IPEI/IPDI, or USER ID. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 58: Advanced Functions

    Factory reset option ● Site Survey Tool for indication of radio signal and base station listing. ● For activating the admin menu see Installation and Administration Manual, DECT R4. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 59: Troubleshooting

    Parameters corrupt Upgrade the telephone’s software to version 3.0.0 or greater. If the problem persists, the telephone needs repair. Note: Display message only shown in English. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 60 Voice mail number not There is no Voice mail number Contact your system defined defined in the telephone. administrator to set a Voice mail number. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 61: Operation Notice

    Sound off key (# key). When re-entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system. Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 62: Maintenance

    The battery cable should be placed in such a way that it cannot be trapped while Note: closing the battery lid, see illustration below. Figure 6: Battery replacement 1, 4 Important: Do not disconnect the battery unless it needs to be replaced. Important: Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 63: Attach The Hinge-Type Clip

    Attach the hinge clip as described in the illustration below. Figure 7: Click-on the clip Attach the Swivel-type Clip Attach the swivel clip as described in the illustration below. Figure 8: Click-on the clip Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...
  • Page 64 Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 05/2010...

  • Page 65: Appendix

    Here you can enter the codes that are set up in your telephone system. These codes can be obtained from your system administrator. Setting Code Double call Determine destination Switch off Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...

  • Page 66: Language Codes For Your Handset

    Here are the numbers of the languages. Your system administrator can tell you which languages correspond to codes 920, and 956 to 960. Number Language in the telephone system German Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...

  • Page 67: Functions Key Code Sequences

    It is also possible to store the complete key code sequences in My favourites. For entering the specific codes, e.g. or * key (long) see Symbols and Codes on page 69. Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...
  • Page 68 1 <PIN code> 9 7 3 Enable access to central phone book 1 <PIN code> 9 7 2 Store speed dial numbers * (long) <Speed dial code number (0...9)> <Call number> Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...

  • Page 69: Symbols And Codes

    Follow me is switched on CCBS Call back entered Conf. Conference Conn. Connection LIST Unread entry in the call list Dial Dialing procedure Mail No unread text messages in message list Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...
  • Page 70 Avaya 3725 DECT Telephone at Integral Enterprise - User Guide 05/2010...

  • Page 71: Quick Reference Guide

    Avaya 3720 DECT Telephone connected to Integral Enterprise Quick Reference Guide...
  • Page 72 Sound off key Upper/lower Space Microphone Display Icons Signal strength Battery status Microphone off Loudspeaker on Loudspeaker off Sound off Ring volume silent Headset connected System connection (PDM or AIWS) Key lock Phone lock Avaya 3720 DECT Telephone - Quick Reference Guide...

  • Page 73: Basic Functions

    Voice mail access Centralized Management * System dependent Note: Your unit may have more functions than described here; see User Guide, Avaya 3720 DECT Telephone. Basic functions Switch the telephone on/off Press and hold the On-hook key Make a call Dialling can be made in the following ways: •...
  • Page 74 Charging is done in a desktop charger or in a charging rack. Charging is indicated by orange LED. When the battery is fully charged the LED is green and a fully charged “Battery” icon is displayed. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 75 New Voice mail messages are indicated in the display with MW. To check a message press long on digit key “1”. Follow the given instruction in the Voice Mail. Menu For descriptions of all functions; see User Guide, Avaya 3720 DECT Telephone. 14.10.2008 Contacts...
  • Page 76 , and step to “Locks”. Select “Automatic key lock off/on”, select “On/Off”, and press “Back”. A locked keypad is indicated by the “Key lock” icon. To unlock, press the * key, and then Soft key "Yes”. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 77 Accessories The following accessories for the 3720 are available: Leather casing including belt clip Standard clip Desktop chargers Also available: • Telephone lanyard • Rackmount charger Avaya 3720 DECT Telephone - Quick Reference Guide...

  • Page 78: Index

    ....menu tree ....Language codes Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 02/2009...
  • Page 79 ..... . Settings ..... . icon Avaya 3720 DECT Telephone connected to Integral Enterprise - User Guide 02/2009...

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