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Avaya 3720 User Manual

Avaya 3720 dect telephone
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Avaya 3720 DECT Telephone

connected to
Avaya Aura ® Communication Manager
and IP Office
User Guide
21-603360
11/2010
Issue 3.0

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Summary of Contents for Avaya 3720

  • Page 1: Avaya 3720 Dect Telephone

    Avaya 3720 DECT Telephone connected to Avaya Aura ® Communication Manager and IP Office User Guide 21-603360 11/2010 Issue 3.0...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Descriptions ........Avaya 3720 DECT Telephone ......
  • Page 4 Call Time ........Avaya 3720 DECT Telephone - User Guide...
  • Page 5 Index ......... . Avaya 3720 DECT Telephone - User Guide...
  • Page 6 Contents Avaya 3720 DECT Telephone - User Guide 10/2010...

  • Page 7: Important Safety Information

    Important Safety Information Important Safety Information Read this chapter before using the Avaya 3725 DECT Telephone or Avaya 3720 DECT Telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

  • Page 8: Regulatory Compliance Statements (Eu/Efta Only)

    Regulatory Compliance Statements (EU/EFTA only) Permission and Conformity We, Avaya Inc., declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

  • Page 9: Regulatory Compliance Statements (Usa And Canada Only)

    To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.
  • Page 10 This equipment is hearing aid compatible (HAC). IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada. Avaya 3720/3725 DECT Telephone - User Guide 11/2010...

  • Page 11: Frequency Range

    This may deteriorate the audio quality and can be harmful. Save this manual. It includes important safety information and operating instructions. ● Save all instructions for future reference. Avaya 3720/3725 DECT Telephone - User Guide 11/2010...

  • Page 12: Usage

    Like all other cordless telephones, this cordless telephone uses radio signals which do not guarantee a connection set-up under all circumstances. Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (for example, medical emergencies). Avaya 3720/3725 DECT Telephone - User Guide 11/2010...

  • Page 13: Environmental Requirements

    Do not charge a battery when the ambient room temperature is above 40 ºC or below ● +5 ºC (above 104 ºF or below 41 ºF). Do not attempt to take a battery apart. ● Do power the telephone off before removing the battery. ● Avaya 3720/3725 DECT Telephone - User Guide 11/2010...
  • Page 14 3% Hydrochloric Acid ● M-alcohol (70% Methylated Ethanol) ● 60% Chlorhexidin 0.5 mg/ml ● Acetone can be damaging to the plastic casing of the telephone and should not be used. Avaya 3720/3725 DECT Telephone - User Guide 11/2010...

  • Page 15: Introduction

    Introduction Introduction This document describes features and settings available for the Avaya 3720 DECT Telephone. The cordless telephone is designed to be used in office environment and has high quality voice. Read the Important Safety Information on page 7 before using the telephone.
  • Page 16 Belt Clip ● hinge-type ● Telephone lanyard ● Headset with microphone on boom ● Headset with microphone on cable ● Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 17: Descriptions

    4. Right Soft key 11. Sound off Used with GUI Turn off/on audible signals in idle mode, silencing the ring signal at incoming call, and also to turn the microphone on/off during a call. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 18: Avaya 3720 Dect Telephone

    Use the clip to attach the telephone to a belt or similar. Battery The battery is a rechargeable Li-lon battery, placed under a battery cover. See Replace the Battery on page 62. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 19: Chargers

    Only use the provided power supply, see Installation and Administration Manual, Important: DECT R4. Charging the telephone in Desktop charger When the charger is connected to external power supply, normal operation is done as follows: Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 20: Rackmount Charger

    The Rackmount Charger is used for charging several cordless telephones, to synchronize parameters, and for software download. The built in power supply can charge up to six cordless telephones. See Installation and Administration Manual, DECT R4. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 21: Icons And Text In The Display

    The bottom row (Soft key bar) is used for Soft keys. The functions for the Soft keys cannot be changed. Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 22 Headset icon indicates that a corded headset is connected to the telephone. Outgoing call icon is added to all outgoing calls in the call list. Incoming call icon is added to all answered calls in the call list. Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 23 Call services is configured in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS). The Settings menu contains personal telephone settings such as changing the ringer volume, selecting language, etc. 1. System dependent Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 24: Keys And Buttons

    In idle mode a long press will silence the telephone.. ● Key Lock and Upper/Lower Case Key A press on the key and the Soft key Lock in idle mode will lock or unlock the keypad. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 25: Soft Keys

    Space + * 0 Note: Depending on the selected menu language and input language, other characters Note: can be available. This means that the character order can differ from the table above. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 26: Accessories

    To prevent the telephone from slipping out of for example pocket or belt No clip ● To be able to use the telephone without a clip Telephone lanyard The Telephone lanyard is 800 mm long. The lanyard is attached directly to the telephone. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 27: Leather Casing

    A headset is recommended if you frequently use the telephone and/or want to have both hands free. The headset comes in two versions; with microphone integrated in the cable, and with microphone on a boom. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 28: Menu Tree

    Delete Delete all Back ● Missed calls > 7682 > Call ● 05:26 7845 23-Sep-08 More > Time of call ● Edit number Save number Send message Delete Delete all Back ● Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 29 > Divert calls > Internal External No reply When busy General purpose 1 Name General purpose 16 Name 1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS). Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 30: Contacts

    <From contact list> Central Phonebook > Search by name > Call ● Search by number > More > View contact ● Add to contacts Send message Back ● Last result 1. System dependent Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 31: Settings

    Change PIN code Answering > Answering key > Hook-off Any key Answering behavior > Automatically Loudspeaking *Language > Dansk, Nederlands, English, ... Owner ID In charger > Call behavior > No action Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 32: In Call

    During the ongoing emergency call, it is only possible to access the Microphone on/off function in the In Call menu. Contacts Microphone on/off New call > Call ● Phonebook ● access Cancel ● Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 33 General purpose 1 Name* - General purpose 10 Name* 1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS) 2. Visible if the Admin menu is activated. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 34: Basic Operation

    Lock/Unlock the Keypad in Idle mode To prevent accidentally pressing keys and making a call, the keys can be locked. Lock keypad 1. Press the * key. 2. Press the Soft key Lock. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 35: Lock/Unlock The Keypad During A Call

    For more information see Phone Lock settings page 51. Unlocking the telephone The phone shows the text Turn off phone lock? 1. Press Soft key Yes. 2. Enter PIN code 3. Press Soft key OK. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 36: Calling

    1. Press On-hook key to end the call. The duration of the call is shown in the display. Note: The total time of the call can also be retrieved from the menu Calls > Call time. Note: Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 37: Outgoing Call

    2. Select Edit number. 5. Press Off-hook key. Dial a Number from the Local Phonebook 1. Open the menu by pressing the Soft key Menu. 2. Select Contacts. 3. Select Call contact. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 38: Dial A Name From The Central Phonebook

    Open Contacts during the Call 1. Press the Soft key More. 2. Select Contacts. 3. Press Soft key Select. Contacts on page 46. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 39: Turn The Microphone On/Off During A Call

    A new call is started during conversation, the first call is on hold. 1. Press Soft key R. This will switch between the calls. Note: You can also switch between the call via Soft key More > Switch. Note: Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 40: End A Call

    1. Press Soft key More 2. Select Conference call. 3. Press Soft key Select. The person initiating the conference call is the conference leader, and the other are participant members of the conference call. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 41: Call Back

    1. Press the left Soft key. Alternatively, the handset can be put into the charger if In Charger > Call behavior > Loudspeaking is set. See Installation and Administration Manual, DECT R4. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 42: Call Diversion

    1. Press long on digit key 1. Your voice mail will be called. If the extension number is not available a pop-up Voice mail number not defined is displayed. 2. Follow the given instruction in the Voice Mail. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 43: Menu Operation

    Call a Number from Call list 1. Select number from Call list. 2. Press Soft key Call. Edit Number from Call list before starting a call 1. Select number from Call list. Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 44 2. Press Soft key More. 3. Select Delete all. 4. Select Yes to delete all the entries from the list. Note: All entries in the call list will be deleted when the battery is removed. Note: Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 45: Missed Calls

    1. Select Divert calls. Divert Internal/External Calls 1. Select Internal/External. 2. Select Activate. 3. Enter number to divert to. 4. Press Soft key OK To stop diversion select Deactivate and press the Soft key OK. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 46: Contacts

    2. Select contact from the list, or enter name in the search field. 3. Press Soft key Call. It is also possible to edit the contact by selecting View > More. Add Contact 1. Select Add contact. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 47: Edit Contact

    2. Select contact, and press Edit twice. 3. Enter new name/number, and press OK. 4. Press Soft key Save. Delete Contact 1. Select Delete contact. 2. Select contact, and press Delete. 3. Press Soft key Yes to confirm. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 48: Central Phonebook

    2. Select Settings icon. 3. Press Soft key Select. Sound and Alert Adjust the Ringer Volume 1. Select Sound & Alerts. 2. Select Volume. 3. Step with to increase or decrease the volume. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 49: Headset

    It is possible to listen to the key sound by pressing the Soft key Play. Headset 1. Select Headset. 2. Select headset. Choose between Mic on boom, Mic on cable, Hearing protection, or Customized headset profile. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 50: Display

    MMM DD YYYY, e.g. Sept 17 2008 ● DD MMM YY, e.g. 17 Sept 08 ● DD.MM.YYYY, e.g. 17.09.2008 ● DD-MM-YYYY, e.g. 17-09-2008 ● 3. Press Soft key Select to save the setting. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 51: Phone Lock Settings

    4. Select On, or On in charger. 5. Enter PIN code 6. Press Soft key OK. Deactivate the Phone Lock 1. Select Locks. 2. Select Phone lock. 3. Select Auto phone lock. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 52: Answering

    Answering behavior 1. Select Answering behavior. 2. Select Automatically / Loudspeaking. 3. Press Soft key Change to change the setting. The check box will be marked. To remove the setting, press Change again. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 53: Change The Menu Language

    The loudspeaker is turned off when the telephone is removed from the charger. End call - The ongoing call is disconnected when the telephone is placed in charger. ● Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 54: In Charger Actions When Not In Call

    See Installation and Administration Manual, DECT R4. Deactivate the Charging Mode 1. Select In charger. 2. Select Other actions. 3. Select No action. 4. Press Select to save the setting. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 55: System

    Menu Operation System Only available systems are displayed. It is possible to switch between the systems if they are configured in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS), see Installation and Administration Manual, DECT R4. Change System 1.

  • Page 56: Device Info

    This is where software and hardware information of the cordless telephone is found. 1. Select Device info. 2. Depending on the info your are looking for select Software, Hardware, IPEI/IPDI, or USER ID. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 57: Advanced Functions

    For activating the admin menu see Installation and Administration Manual, DECT R4. For quick access to device information short codes are available in the idle menu. Information Code Software version *#34# Hardware version *#34# IPEI *#06# IPDI *#06# Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 58: System Handling

    System Handling Software Upgrade Software and parameters in the cordless telephone 3720 can be upgraded by using the Portable Device Manager (PDM) or the Avaya In-Building Wireless Server (AIWS). See Installation and Administration Manual, DECT R4. To view the telephone’s software version, enter *#34# in idle mode.

  • Page 59: Troubleshooting

    Error or warning messages Display shows Probable cause Action or comment No access The network is in range, but no Switch telephone off and then access rights. switch it on again or contact system administrator. Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 60 PDM/AIWS. Voice mail number not There is no Voice mail number Define a Voice mail number via defined defined in the telephone. PDM/AIWS. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 61: Operation Notice

    Note: the sound off. See Installation and Administration Manual, DECT R4. When re-entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system. Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 62: Maintenance

    The battery cable should be placed in such a way that it cannot be trapped while Note: closing the battery lid, see illustration below. Figure 6: Battery replacement 1, 4 Important: Do not disconnect the battery unless it needs to be replaced. Important: Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 63: Attach The Hinge-Type Clip

    Maintenance Attach the Hinge-type Clip Attach the hinge clip as described in the illustration below. Figure 7: Click-on the clip Avaya 3720 DECT Telephone - User Guide 11/2010...
  • Page 64 Avaya 3720 DECT Telephone - User Guide 11/2010...

  • Page 65: Quick Reference Guide

    Avaya 3720 DECT Telephone Quick Reference Guide...
  • Page 66 Display Icons Signal strength Battery status Microphone off Loudspeaker on Loudspeaker off Sound off Ring volume set to silent Headset connected Missed call Incomming call Outgoing call System connection Key lock Phone lock Avaya 3720 DECT Telephone - Quick Reference Guide...

  • Page 67: Basic Functions

    Voice mail access Centralized Management * System dependent Note: Your unit may have more functions than described here; see User Guide, Avaya 3720 DECT Telephone. Basic functions Switch the telephone on/off Press and hold the On-hook key Make a call Dialling can be made in the following ways: •...
  • Page 68 Charging is done in a desktop charger or in a charging rack. Charging is indicated by orange LED. When the battery is fully charged the LED is green and a fully charged Battery icon is displayed. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 69 Voice Mail to check if there are any messages. To check if there is a message press a long press on digit key 1. Follow the given instruction in the Voice Mail. Menu For descriptions of all functions; see User Guide, Avaya 3720 DECT Telephone. 12:00 Contacts...
  • Page 70 You can step to the next entry in alphabetic order by pressing the Navigation key. Press More to add contact, or press Call or the Off-hook key to make the call. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 71 Back. A locked keypad is indicated by the Key lock icon. To unlock, press the *-key, and then Soft key Yes. Accessories The following accessories for the Avaya 3720 DECT Telephone are available: Leather casing including belt clip Standard clip...

  • Page 72: Index

    ..... Menu Tree ....Microphone 11/2010 Avaya 3720 DECT Telephone - User Guide...
  • Page 73 ....Transfer Call ....Troubleshooting 11/2010 Avaya 3720 DECT Telephone - User Guide...

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