Troubleshooting - Avaya 3740 User Manual

User Manual
Cordless Telephone 3740 for Avaya
13

Troubleshooting

This section contains information on how to solve common operational problems, and
warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational Problems
Fault
No display
No ringing
No change in time &
date setting
Not possible to mute
telephone by long
pressing Sound off key/
Mute button.
Not possible to set the
ring signal to "Silent".
Telephone, with Sound
off In Charger activated,
is not muted when
placed in charger.
Not possible to change
ring signals in the
telephone menu.
Error or Warning Messages
Display shows
No access
30 September 2010 / Ver. PA4
PRELIMINARY
Probable cause
The battery level is low or the
telephone is defective.
The sound off icon is on, or ringer
volume set to silent, or the
telephone is defective.
PBX dependent.
The parameter Disable permanent
mute is enabled.
The telephone is configured to use
the system-provided ring signals
instead of the local ring signals.
Probable cause
The network is in range, but no
access rights.
TD 92643GB
Action or comment
Charge the battery or contact
system administrator.
Long press the Sound off key,
Mute button, or increase
volume, or contact system
administrator.
Changes in the telephone
appear after a maximum of 24
hours after a change in the
system or by turning the
telephone off and on again.
Disable the parameter Disable
permanent mute, see
Configuration Manual, Cordless
Telephones 3740/3749 for
Avaya, TD 92657GB.
Disable he parameter Force
stimuli ringing. See
Configuration Manual, Cordless
Telephones 3740/3749 for
Avaya, TD 92657GB.
Action or comment
Switch telephone off and then
switch it on again or contact
system administrator.
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