Appendix A Tips And Troubleshooting; Basic Troubleshooting; After Upgrading To Windows Vista, Music Doesn't Play; Wired Sonos Component Not Detected During Setup - Sonos Multi-Room Music System User Manual

Tips and Troubleshooting

Basic Troubleshooting

Warning:
Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for an authorized repair center in your area. Do not open the system as
there is a risk of electric shock.
If a problem occurs, you can try the solutions listed in the troubleshooting section. If you are unable to remedy the problem, please
contact the Sonos Customer Support team and we'll be happy to help.
• Web site
• Visit our Web site at www.sonos.com/support.
There you can visit our Forums, browse our Frequently Asked Questions (FAQ) pages, or request assistance.
• Email: support@sonos.com
• Text-Chat and Phone: www.sonos.com/support/contact

After upgrading to Windows Vista, music doesn't play

After you upgrade from Windows XP to Windows Vista, you may experience problems playing the music stored on the recently
updated computer. To ensure uninterrupted play, you'll need to re-add the music folders stored on that computer to your Sonos
system.
Using your Sonos Controller for Mac or PC:
From the Music menu, select Set Up Music Library.
1.
Select the music folder(s) stored on this computer, and click Remove.
2.
Next, re-add the share by selecting Add a Share.
3.
Select Add music stored on this computer and click Next.
4.
Select the music folder you just removed, and click Next.
5.
Click Finish.
6.

Wired Sonos component not detected during setup

A network or firewall issue may be preventing the Sonos component that is connected to your router from joining your Sonos
system. You can try the steps below to resolve this issue.
(If this is a wireless ZonePlayer, you can try moving the ZonePlayers closer together, or wire the ZonePlayer temporarily to see if the
problem is related to wireless interference.)
If you are still experiencing problems, please contact the Sonos Customer Service Center.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First disable all your firewalls
and try to connect again. Click "Firewall Information" on page 9-5 (Macintosh) or "Firewall Information" on page 8-5 (PC) for help
with this step. If this resolves the problem, you should configure your firewall to work with the Sonos Controller for Mac or PC
software. If this does not resolve the problem, try step 2 below.
A