Zoneplayer Status Indicator Explanations - Sonos Multi-Room Music System User Manual

Appendix A: Tips and Troubleshooting

ZonePlayer Status Indicator Explanations

ZonePlayer Status
Indicator
Solid white
Solid white
Solid white
Flashing white
Flashing white
Flashing white
Flashing amber
Solid amber
Long amber, short
white, repeat
Solid or flashing red
Mute Button State
Indicator
Off Powered up, connected to the
network
Solid green Muted room
Flashing green to Muted whole house
solid green
Off Powering up (booting)
Flashing green Powered up, not connected to a
Sonos system
Flashing green Looking for a Sonos Multi-Room
Music System
Off Powering up in reset mode
ZonePlayer fault warning
ZonePlayer fault shutdown (mute)
Diagnostics mode
Additional Information
You can turn the white light off so it
does not display when your
ZonePlayer is in normal operation.
Flashing in unison
Flashing alternately
The ZonePlayer is beginning to
experience a fault condition and will
reduce to 75% volume.
•
Check the ZonePlayer vents for
adequate cooling
•
Check for speaker short circuit
•
Mute and then unmute the
ZonePlayer
•
Unplug the ZonePlayer for several
minutes to allow it to cool
If the fault condition (above) is not
remedied, the ZonePlayer will
automatically mute itself to prevent
damage to the ZonePlayer.
You may be instructed to enter
Diagnostics mode by a technician
when you call Customer Support to
report a problem.
If you accidentally enter diagnostics
mode, press the Mute button to exit.
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