Basic Troubleshooting - Sonos ZonePlayer ZP100 Setup Manual

Sonos ZonePlayer ZP100 Setup Guide
Analog audio in
Subwoofer output
Note: If you disconnect your
subwoofer, make sure to also
disconnect the subwoofer's cable
from the ZonePlayer output.

Basic Troubleshooting

Warning: Under no circumstances should the product be repaired by anyone
other than an authorized Sonos repair center, as this will invalidate the
warranty. Please contact the Sonos Customer Service Center to locate an
authorized repair center in your area. Do not open the system as there is a risk of
electric shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these
doesn't remedy the problem, or you are not sure how to proceed, please contact the Sonos
Customer Service Center and we'll be happy to help.
• Web site
Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse
our Frequently Asked Questions (FAQ) pages, or request assistance.
• Telephone
Visit our Web site at www.sonos.com/support and click Phone Support to find the
correct telephone number for your country.
ZonePlayer not detected during setup
A network problem may be preventing the ZonePlayer from associating with the Desktop
Controller software. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or
wire the ZonePlayer temporarily to see if the problem is related to wireless interference.
If you encounter this message when installing the first wired ZonePlayer, you can try the steps
below to resolve this issue:
You may use a standard RCA audio cable to connect the
ZonePlayer's analog audio inputs to the audio outputs
from a separate audio component, such as a CD player or
a portable music player.
You may connect a powered subwoofer to this output
using a standard RCA cable. The system will detect when a
cable is connected to the subwoofer output and adjust
the crossover frequency automatically.
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