Basic Troubleshooting; Equalization Settings - Sonos Play 5 Product Manual

10

Equalization Settings

You can easily change the sound settings (bass, treble, balance, or loudness) for a Sonos component.
From the Music Menu, touch Settings -> ZonePlayer Settings.
1.
Touch to select a room.
2.
Select Music Equalization, and then drag your finger across the bass, treble, or balance sliders to make adjustments.
3.
To change the Loudness setting, touch On or Off. (The loudness setting boosts certain frequencies, including bass, to
4.
improve the sound at low volume.)

Basic Troubleshooting

Under no circumstances should the product be repaired by anyone other than an
Warning:
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system as there is a risk of electric
shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help.
Sonos component not detected during setup
A network or a firewall issue may be preventing the Sonos component from connecting to your Sonos system. If this is a
wireless Sonos component, try moving the Sonos components closer together, or wire the component temporarily to see if
the problem is related to wireless interference.
If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below
to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
Check the firewall
1.
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
Check the router
2.
You can bypass your router's switch to determine whether there are any router configuration issues by connecting Sonos as
depicted in the following illustration (note that the BRIDGE and the computer still have Internet access in this configuration):
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