Network Ping Diagnostics; Srtp Provisioning - Avaya one-X 9600 Series Installation And Maintenance Manual

Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued)
Condition
Login fails
Multiple call appearances on incoming call
A blank screensaver appears and the phone
does not immediately respond to pressing
the Phone button

Network Ping Diagnostics

A Ping softkey appears when you view a network address in the Avaya Menu Network
Information... option. Users can validate the routing to provisioned addresses using the Ping
softkey.
Administrators can validate arbitrary addresses with the "Host to Ping" function using the Craft
local procedure on
Ping results display in a succession of pop-up windows.

SRTP Provisioning

SRTP is now supported (with TLS). To use SRTP, the network region codec set must have
media encryption set up for each region that calls may traverse.
Static Addressing Installation
Cause/Resolution
CAUSE: Invalid provisioning on CM/SES.
RESOLUTION: SES needs to point to CM's
PROCR interface for the "Media Server Admin
Address." SES must point to a
specially-provisioned PPM Administration
account on CM. The PPM Administration
account on the CM side must have several
specific parameters set. Specifically:
login group must be "susers"
additional group must be "prof18" or equivalent
shell access must be "no shell access"
CAUSE: Provisioning problem.
RESOLUTION: On the off-pbx-telephone
station-mapping form, page 2, set the Bridged
Calls field to "none".
CAUSE: The server IP Address in the LOGOS
parameter is invalid or unavailable.
RESOLUTION: Correct/change the LOGOS
parameter in the settings file.
on page 36.
Issue 3 December 2008
Network Ping Diagnostics
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