Avaya one-X 9600 Series Installation And Maintenance Manual page 62

Troubleshooting Guidelines
Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued)
Condition
Some settings in
the settings file are
being ignored
while other settings
are being used
properly,
Telephone power is interrupted while the
telephone is saving the application file and
the HTTP/HTTPS application stops
responding.
The user indicates an application or option
is not available.
User data disappeared when the user
logged off one telephone and logged into
another telephone.
The telephone displays "User logged in at
another location"
62 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide
AND the setting being
ignored is one or more
of the AGC settings.
AND the setting being
ignored is the
TIMEFORMAT
setting.
Cause/Resolution
CAUSE: The user changed the AGC setting(s).
RESOLUTION: Have the user reset the AGC
value(s) back to the desired setting(s).
CAUSE: The user changed the time format
using the Avaya Menu Options & Settings.
RESOLUTION: None; the user wants the time
set that way.
CAUSE: The HTTP/HTTPS server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the HTTP/HTTPS
server, as applicable.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 7 of the
Avaya one-X™ Deskphone Edition for 9600
Series SIP IP Telephones Administrator Guide,
are accurately specified in the 46xxsettings file.
CAUSE: Possible PPM problem.
RESOLUTION: Contact the SES administrator.
CAUSE: The extension entered by the user
during login is currently in use on another
phone.
RESOLUTION: Instruct user to log in with a
different extension. Tell the user to press the
'Retry' softkey, then enter new extension and
password. Or, have the user log in with the
original extension, while unregistering the
extension from the other phone.
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