Avaya 4620SW User Manual page 89

Problem/Symptom
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial button
You cannot add an entry to the
Speed Dial list
At least one Speed Dial entry is
missing or contains erroneous
characters
CALL LOG APPLICATION:
You cannot dial out after
selecting a call log entry
You cannot add an entry to the
Speed Dial list
Dialing from this application
does not go through
The Call Log is empty
Troubleshooting 4620SW/4621SW Applications
Suggested Resolution (continued)
Verify that all call appearances (incoming/
outgoing lines) are not already in use. If all lines
are in use, wait until a line is available to make
your call.
You have 108 Speed Dial entries, the maximum
allowed. You must delete at least one entry
before adding a new entry.
Someone edited the FTP backup file and failed to
insert a blank line at the beginning of the file. Or
when the FTP backup was edited, the file was
not saved in UTF-8 format. Edit the file, insert a
blank line at the beginning of the file, and save
the file in UTF-8 format. Contact your System
Administrator if you have questions on editing the
file yourself. Then retrieve the file from the
telephone, as explained in
Restoring Data from a Backup
Verify that all call appearances (incoming/
outgoing lines) are not already in use. If all lines
are in use, wait until a line is available to make
your call.
You have 108 Speed Dial entries, the maximum
allowed. You must delete at least one entry
before adding a new entry.
Your administrator must administer settings for
the Enhanced Dialing feature beyond the
defaults.
Check the Options screen to ensure that the Call
Log is not Disabled. Many events can clear the
Call Log, including power failures, restarting the
telephone after logging off, and so on.
Retrieving and
File.
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Issue 2.2 August 2005 89