Troubleshooting Check List - Intermec EasyCoder PD4 Service Manual

14.2 Troubleshooting Check List

Error
The Power control lamp does not
shine and the LCD display (if any)
shows no message after the power has
been switched on
Error LED light turns solid red after
printing stops
Printing started, but nothing is
printed on the label
When printing, label is jammed or
tangled up
When printing, part of the print
image was not printed along the feed
direction
Printout not in desired position
Intermec EasyCoder PD4—Service Manual
Suggested action
Check the power outlet and power cord
Check the power switch and cables to power module
Check the switching power module and the cables to the
main board
Check the main board and cable to the panel module
Check the console board
Check if printer is out of media or ribbon
Check if printhead is not closed and locked
Check if media is jammed/tangled up
Check if label gap sensor is blocked by media
Check for bad software setting or ESim command errors
Check cutter, if any
Check if media is placed upside down or if media is not
suitable for the application
Check if the ink-coated side of the transfer ribbon faces
the media
Select the correct printer driver
Select the correct media and print type
Check that the printhead is properly connected to the
print mechanism
Check that the printhead cables are properly connected to
the main board
Check the main board
Clear the media jam, and if label is stuck on thermal
printhead, remove it using a soft cloth soaked with iso-
propyl alcohol or a cleaning card.
Check for ribbon wrinkles and creases
Check if thermal printhead needs cleaning
Check if the printhead is damaged
Check printhead balance
Check if application program has errors
Check if power supply is correct
Check for bad settings in the application or ESim com-
mand errors
Check if label gap sensor is disturbed by media, dust, or
erroneously loaded transfer ribbon
Check lateral position of label gap sensor
Calibrate label gap sensor in Autoadjust Mode
Check label gap sensor for faults or bad connection
Check the edge guide and media guides
Check the media
Check if the platen roller needs cleaning or replacement
Chapter 14—Troubleshooting
Refer to
Chapter 14.3
Chapter 14.3
Chapter 14.3
Chapter 14.3
Chapter 14.3
Chapter 14.4
Chapter 14.4
Chapter 14.4
Chapter 14.4
User's Guide and
Programmer's Ref-
erence Manual
Chapter 14.5
Chapter 14.5
Chapter 14.5
Chapter 14.5
Chapter 14.5
Chapter 14.5
Chapter 14.5
User's Guide
Chapter 14.6
Chapter 14.6
Chapter 14.6
Chapter 14.6
Chapter 11
Programmer's Ref-
erence Manual
Chapter 14.7
Chapter 14.7
User's Guide
Chapter 14.7
Chapters 5.1 and
7.4
Chapter 14.7
Chapter 7.3
91